Can't go into Sleep mode

itm60 · Nov 25, 2024

Over the last week or so I've been unable to put my PC into Sleep mode. More specifically, whenever I put it into Sleep mode it immediately resumes. Running Powercfg doesn't give any clues - see below:

Code:

powercfg /lastwake
Wake History Count - 1
Wake History [0]
  Wake Source Count - 0

Event Viewer shows these events at the time that I put the machine into sleep mode:

Code:

User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs.

The system session has transitioned from 48 to 49.
Reason WinRT
BootId: 48
The system is entering sleep.
Sleep Reason: Application API

The browser has forced an election on network \Device\NetBT_Tcpip_{E53951DD-BD2D-4459-A460-C7CCE83042F2} because a master browser was stopped.

The browser has forced an election on network \Device\NetBT_Tcpip_{1A0C1417-D501-4800-9376-5CA83614D07D} because a master browser was stopped.

Delete URL group 0xFE00000320000068. Status 0x0. Process Id 0x2FB0 Executable path \Device\HarddiskVolume1\Program Files (x86)\GIGABYTE\GService\GCloud.exe, User SYSTEM

Create URL group 0xFE00000820000132. Status 0x0. Process Id 0x2FB0 Executable path \Device\HarddiskVolume1\Program Files (x86)\GIGABYTE\GService\GCloud.exe, User SYSTEM

Attempted to add URL (http://127.0.0.1:9009:127.0.0.1/) to URL group (0xFE00000820000132). Status: 0x0. Process Id 0x2FB0 Executable path \Device\HarddiskVolume1\Program Files (x86)\GIGABYTE\GService\GCloud.exe, User SYSTEM

The system has resumed from sleep.

Firmware S3 times. ResumeCount: 1, FullResume: 1761, AverageResume: 1761

Firmware S3 times. SuspendStart: 424359311, SuspendEnd: 424359389

Any ideas for how to diagnose this?

kelper · Nov 25, 2024

What does powercfg /a return? You don't have a Bluetooth mouse in adrawer somewhere do you? That has caused computers to wake.

Someone more knowledgable will be along soon to help you.

itm60 · Nov 25, 2024

kelper said:
What does powercfg /a return? You don't have a Bluetooth mouse in adrawer somewhere do you? That has caused computers to wake.

Someone more knowledgable will be along soon to help you.

This is what powercfg /a returns:

Code:

powercfg /a
The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.

    Standby (S2)
        The system firmware does not support this standby state.

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.

    Fast Startup
        This action is disabled in the current system policy.

I have a Logitech MX Master 3 mouse connected via bluetooth.

kelper · Nov 25, 2024

Try turning off hybrid sleep.

How to Fix Windows 11 Sleep Mode Not Working

Windows 11’s sleep mode brings your PC to an idle state to conserve energy. Sometimes, you may find that your PC fails to enter this mode and remains on. This issue usually occurs when you’ve disabled sleep mode or have other problems with your PC’s power settings. Other causes for the issue...

helpdeskgeek.com

itm60 · Nov 25, 2024

kelper said:
Try turning off hybrid sleep.

How to Fix Windows 11 Sleep Mode Not Working

Windows 11’s sleep mode brings your PC to an idle state to conserve energy. Sometimes, you may find that your PC fails to enter this mode and remains on. This issue usually occurs when you’ve disabled sleep mode or have other problems with your PC’s power settings. Other causes for the issue...

helpdeskgeek.com

I just turned off hybrid sleep, then put the machine into Sleep mode. It woke again after about 1 minute.

kelper · Nov 25, 2024

In your power plan, is the computer set to hibernate?

itm60 · Nov 25, 2024

kelper said:
In your power plan, is the computer set to hibernate?

No - it's set to Hibernate "never"

itm60 · Nov 25, 2024

I should add that this has only started happening in the last week or so - it was previously staying in Sleep mode.
No new hardware.

kelper · Nov 25, 2024

I have exhausted my knowledge, sorry.

kelper · Nov 25, 2024

While you wait, try asking ChatGPT - he pretty good at finding solutions.

He said

Disable Fast Startup

Open Control Panel > Power Options > Choose what the power buttons do.
Click Change settings that are currently unavailable.
Untick Turn on fast startup.
Save changes.

kelper · Nov 25, 2024

Use the Get Help App

Open the Start Menu and type Get Help.
In the app, describe your issue (e.g., "PC won't stay asleep").
Windows' built-in support can guide you through troubleshooting steps.

kelper · Nov 25, 2024

also look here

https://answers.microsoft.com/en-us...ocid=OO_Core_NEU_GetHelp_DG_GetHelp_Solutions

itm60 · Nov 25, 2024

Thanks for the suggestions. I think I may have made some progress...

I entered the "powercfg -devicequery wake_armed" command, and one of the devices listed was "PCI Express Root Port". I Googled "PCI Express Root Port waking PC from sleep" and found that someone on Reddit had success by going into Device Manager, selecting the Realtek network adapter, and preventing it from waking the machine from sleep.

I tried this, and the machine stayed in Sleep mode until I woke it 10 mins later. Probably too early to say, but I'm hoping that this may have fixed the problem.

I'm not sure why this has only suddenly started happening though - I'm guessing that it was caused by a Windows update.

Dru2 · Nov 25, 2024

itm60 said:
I should add that this has only started happening in the last week or so - it was previously staying in Sleep mode.
No new hardware.

Typically updating the GPU drivers will solve the issue. Most of the time when I encounter Sleep issues that's what solves it.

Note I said "most of the time" not definitely; not always.... but it is worth a shot. You might look also look at all your drivers.

Good luck.

Almighty1 · Dec 2, 2024

Try "powercfg /requests" in the command prompt when this happens.

GCG1000 · Dec 2, 2024

Well, this Eleven tutorial: Enable or Disable Device to Wake Computer in Windows 11 fixed my sleep/wake problems. You may find it helpful. Good luck.

itm60 · Dec 3, 2024

In the end I managed to get the machine to stay asleep by not allowing the ethernet adapter to wake the machine from sleep. It's a pain, as I have now lost wake-on-lan functionality, but at least I can get it to stay in sleep mode overnight.

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