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Solved Can't Update App in MS Store
Hi. I've been trying to update an app using MS Store downloads. The app is AVC Encoder Video Extensions and after downloading around 1.5MB an error message shows "Error On Our End". Retrying shows the same message. It's happening on all our devices and was wondering if anyone else is seeing the same problem? Thanks.
Like a rolling drone.
Guru
VIP
I updated apps just fine this morning. Perhaps a server error atm.
Last edited: Tuesday at 8:28 AM
OS
Windows 11 Pro 23H2 Build 22631.5039
Computer type
PC/Desktop
Manufacturer/Model
Sin-built
CPU
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
Motherboard
ASUS ROG Maximus VI Formula
Memory
32.0 GB of I forget and the box is in storage.
Graphics Card(s)
Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
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Onboard
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5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
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All over the place
Hard Drives
Too many to list.
PSU
Silverstone 1500
Case
NZXT Phantom 820 Full-Tower Case
Cooling
Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
Keyboard
Corsair K95 / Logitech diNovo Edge Wireless
Mouse
Logitech: G402 / G502 / Mx Masters / MX Air Cordless
Internet Speed
1000/400Mbps
Browser
All sorts
Antivirus
Kaspersky Premium
Other Info
I’m on a horse.
Operating System
Windows 11 Pro 23H2 Build: 22631.4249
Computer type
Laptop
Manufacturer/Model
LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
CPU
Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
Memory
16GB LPDDR5 RAM
Graphics card(s)
Intel Iris Xe Graphics Processor
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Optimized with Dolby Atmos®
Screen Resolution
QHD 2880 x 1800 OLED
Hard Drives
M.2 512GB
Antivirus
Defender / Malwarebytes
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…still on a horse.
Windows Insider
Power User
VIP
OS
Windows 11 Pro 24H2 (Build 26100.3902)
Computer type
PC/Desktop
Manufacturer/Model
Dell Precision 3660 Tower Workstation
CPU
12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
Motherboard
64-bit operating system, x64-based processor
Memory
32.00 GB
Graphics Card(s)
Intel UHD Graphics 770
Sound Card
Realtek Audio
Monitor(s) Displays
Dell P2714H Monitor
Screen Resolution
1920 x 1080
Hard Drives
1 x 512GB NVME PC801 NVMe SK hynix - BOOT
PSU
300 Watts
Cooling
Air
Keyboard
Microsoft Wired Keyboard 600
Mouse
Microsoft USB Basic Optical Mouse v2.0
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes Premium
Other Info
BaseBoard Manufacturer Dell Inc.
I have an issue with a 250 MB update appearing for Ubi Connect in the Microsoft Store which appears to install when I click on Update but after doing a manual check for app updates it reappears. There is no error; it appears to always install but then just pops right up again. I reported this issue to Microsoft weeks ago but the issue still persists on the latest release preview build of Windows 11 Pro 24H2 26100.3902.
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
PCSpecialist
CPU
Intel Core i5-13600KF
Motherboard
ASUS ROG Strix Z690-A Gaming Wi-Fi D4 (BIOS version 4101)
Memory
32 GB Corsair Vengeance LPX DDR4 3600 MHz (2 x 16 GB)
Graphics Card(s)
16 GB NVIDIA RTX 4080 Founders Edition
Sound Card
N/A
Monitor(s) Displays
27" 1440p 360 Hz Alienware AW2725DF QD-OLED (G-SYNC)
Screen Resolution
2560x1440
Hard Drives
4x 2 TB NVMe M.2 SSDs (Samsung 970 Pro Plus, Samsung 980 EVO, 2x Seagate FireCuda 520)
PSU
Corsair 850W RMe Series
Case
CoolerMaster MasterBox TD500 Mesh ARGB Gaming Case
Cooling
Corsair iCUE H100i Elite Capellix RGB Hydro Series High Performance CPU Cooler
Keyboard
Corsair K70 RGB Max
Mouse
Corsair M65 Elite RGB
Internet Speed
940 Mb/s download / 180 Mb/s upload
Browser
Microsoft Edge
Antivirus
Windows Defender
Installation fails here too (EU)
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
DELL VOSTRO 15 3568
CPU
Intel Core i5-7200U
Memory
8,00 GB
Graphics Card(s)
Intel HD Graphics 620, Radeon R5 M420
Sound Card
Realtek Audio ALC3246
Screen Resolution
1920 X 1080
Hard Drives
SK HYNIX SC311 SATA 256 GB, SanDisk Extreme 510 external
Mouse
DELL WM615
Internet Speed
30/5 MB/s VDSL
Browser
Microsoft Edge
Antivirus
Microsoft Defender
here to / in Swäden
OS
Windows 11 Pro (Currently 23H2)
Computer type
PC/Desktop
CPU
Intel Core i7 5820k
Motherboard
Asus X99A
Memory
2x8 16GB RAM
Graphics Card(s)
Nvidia RTX 2080 TI
Sound Card
Intergraded
Monitor(s) Displays
Samsung OdysseyG7
Screen Resolution
4K HDR
Hard Drives
Samsung M2 990Pro 4TB
PSU
Corsair RM1000X
Case
Fractal Design R5
Cooling
Noctua 3000 RPMs
Keyboard
Razer Black widow
Mouse
Razer Naga Trinity
Internet Speed
1000Mbit
Browser
Edge
Antivirus
Custom
Well-known member
Member
VIP
Same here with AVC Encoder Video Extension--keeps saying something happened on our end
OS
Windows 11 Pro 26100.2314
Computer type
PC/Desktop
Manufacturer/Model
PreBuilt
CPU
AMD Ryzen 7700X
Motherboard
MSI B650 VC WIfi
Memory
32GB DDR 5 RGB 5600Mhz
Graphics Card(s)
Radeon 7800XT
Sound Card
Onboard Audio
Monitor(s) Displays
Asus VG245H
Screen Resolution
1920x1080
Hard Drives
Kingston 1TB Boot NVMe
PSU
750 Watt High Power
Case
Lian Li Lan Cool 216 ARGB Airflow
Cooling
2 160MM Front, 1 140MM Rear Exhaust
Keyboard
Logitech G513
Mouse
Logitech G502 X
Internet Speed
Gigabit 1000Mb/20 Upload
Browser
MS Edge Chromium
Antivirus
Windows Defender, Malwarebytes Premium
Other Info
UEFI, Secure Boot, TPM 2.0, Acronis True Image 2025
Operating System
Windows 10 Home
Computer type
Laptop
Manufacturer/Model
HP Omen 15_ce019dx
CPU
Intel I7 7700H
Motherboard
OEM HP Omen Laptop Motherboard
Memory
8GB DDR 4
Graphics card(s)
Intel HD 630 and Nvidia Geforce 1050TI
Sound Card
Onboard
Monitor(s) Displays
15.6 Laptop Display
Screen Resolution
1920x1080
Hard Drives
128GB NvMe Boot Drive
PSU
Laptop PSU
Case
Laptop Case
Cooling
OEM Cooling
Mouse
Logitech G502 Hero
Keyboard
OEM Laptop Keyboard
Internet Speed
Gigabit 1000 Download/20 Upload
Browser
MS Edge
Antivirus
Windows Defender & Malwarebytes Premium
Well-known member
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Thread Starter
I kept clicking "try again " and it downloaded a few kb at a time but gave up at 10mb. If you click the app in MS Store a box opens saying "Sorry an error has occurred. We are aware of the situation and are working to fix it" Not sure if this is the case or just an auto message? Mitch.
Well-known member
Power User
VIP
I kept clicking "try again " and it downloaded a few kb at a time but gave up at 10mb. If you click the app in MS Store a box opens saying "Sorry an error has occurred. We are aware of the situation and are working to fix it" Not sure if this is the case or just an auto message? Mitch.
I gave up on it, I figure in a couple days they'll work out the bug and we'll be able to get it then.
OS
Windows 11 24H2
Computer type
Laptop
Manufacturer/Model
Alienware M17 R3
CPU
Intel Core i7-10750H (Comet Lake)
Motherboard
Alienware
Memory
32GB DDR4
Graphics Card(s)
NVIDIA GeForce RTX 2060 and Intel UHD Graphics
Sound Card
Realtek ALC3281-CG
Monitor(s) Displays
17"
Screen Resolution
3840x2160
Hard Drives
Micron 2300 NVMe 1TB
Mouse
Logitech MX Master 3
Internet Speed
60mbps
Browser
Vivaldi and Firefox
Antivirus
MS Defender and Malwarebytes Free
Operating System
Windows 11 24H2
Computer type
Laptop
Manufacturer/Model
Microsoft Surface Laptop 3
CPU
Intel Core i7-1065G7 (Ice Lake)
Motherboard
Microsoft Corp.
Memory
16GB DDR4
Graphics card(s)
Intel Iris Plus Graphics
Sound Card
Omnisonic Speakers with Dolby Audio
Monitor(s) Displays
13.5” PixelSense Touchscreen Display
Screen Resolution
2256x1504
Hard Drives
Toshiba Memory 512GB
Mouse
Surface Arc Mouse
Internet Speed
60 mbps
Browser
Vivaldi and Firefox
Antivirus
MS Defender and Malwarebytes Free
Semper paratus
Pro User
VIP
Got the same issue, according to a post on one of the MS forums it is possibly a bug in the application installer app at MS end.
OS
Windows 11 Pro 24H2 26120.3683
Computer type
PC/Desktop
Manufacturer/Model
Homebuilt
CPU
Intel Core i9 13900K
Motherboard
Asus ProArt Z790 Creator WiFi - Bios 2703
Memory
Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
Graphics Card(s)
Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
Sound Card
External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
Monitor(s) Displays
Panasonic MX950 Mini LED 55" TV 120hz
Screen Resolution
3840 x 2160 120hz
Hard Drives
Samsung 980 Pro 2TB (OS)
PSU
Corsair RM1200x Shift
Case
Corsair RGB Smart Case 5000x (white)
Cooling
Corsair iCue H150i Elite Capellix XT
Keyboard
Logitech K860
Mouse
Logitech MX Ergo Trackball
Internet Speed
Fibre 900/500 Mbps
Browser
Microsoft Edge Chromium
Antivirus
Bitdefender Total Security
Other Info
AMD Radeon Software & Drivers 24.12.1
Operating System
Windows 11 Pro 24H2 26100.2894
Computer type
Laptop
Manufacturer/Model
Asus Vivobook X1605VA
CPU
Intel® Core™ i9-13900H
Motherboard
Asus X1605VA bios 309
Memory
32GB DDR4-3200 Dual channel
Graphics card(s)
*Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
Sound Card
Realtek | Intel SST Bluetooth & USB
Monitor(s) Displays
16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
Screen Resolution
1920 x 1200 60hz
Hard Drives
512GB M.2 NVMe™ PCIe® 3.0 SSD
Other Info
720p Webcam
Getting exactly the same issue here. I've even tried to download it via the MS Store website (rather than the app) and it keeps failing every time. Sometimes it downloads different mbs of data before saying "Error On Our End".
OS
windows 11 24h2
Computer type
PC/Desktop
CPU
14700KF
Motherboard
MSI MAG Z790 Tomahawk WiFi
Memory
32GB DDR5
Graphics Card(s)
MSI 4090 VENTUS 3X
Monitor(s) Displays
CORSAIR XENEON 27QHD240 OLED
Screen Resolution
1440p
Hard Drives
M.2 SSD
PSU
HX1000i 2023
Case
Corsair 4000D
Cooling
Noctua Nh-U12A
Keyboard
WOOTING HE Full
Mouse
Steel Series Aerox 5
OS
Windows 11
Computer type
Laptop
Semper paratus
Pro User
VIP
MS have fixed the issue, it downloaded and installed on my PC via the MS Store just now.
OS
Windows 11 Pro 24H2 26120.3683
Computer type
PC/Desktop
Manufacturer/Model
Homebuilt
CPU
Intel Core i9 13900K
Motherboard
Asus ProArt Z790 Creator WiFi - Bios 2703
Memory
Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
Graphics Card(s)
Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
Sound Card
External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
Monitor(s) Displays
Panasonic MX950 Mini LED 55" TV 120hz
Screen Resolution
3840 x 2160 120hz
Hard Drives
Samsung 980 Pro 2TB (OS)
PSU
Corsair RM1200x Shift
Case
Corsair RGB Smart Case 5000x (white)
Cooling
Corsair iCue H150i Elite Capellix XT
Keyboard
Logitech K860
Mouse
Logitech MX Ergo Trackball
Internet Speed
Fibre 900/500 Mbps
Browser
Microsoft Edge Chromium
Antivirus
Bitdefender Total Security
Other Info
AMD Radeon Software & Drivers 24.12.1
Operating System
Windows 11 Pro 24H2 26100.2894
Computer type
Laptop
Manufacturer/Model
Asus Vivobook X1605VA
CPU
Intel® Core™ i9-13900H
Motherboard
Asus X1605VA bios 309
Memory
32GB DDR4-3200 Dual channel
Graphics card(s)
*Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
Sound Card
Realtek | Intel SST Bluetooth & USB
Monitor(s) Displays
16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
Screen Resolution
1920 x 1200 60hz
Hard Drives
512GB M.2 NVMe™ PCIe® 3.0 SSD
Other Info
720p Webcam
Well-known member
Member
VIP
Yup Fixed!, just downloaded fully and installed fine, along with 2 other extension updates
OS
Windows 11 Pro 26100.2314
Computer type
PC/Desktop
Manufacturer/Model
PreBuilt
CPU
AMD Ryzen 7700X
Motherboard
MSI B650 VC WIfi
Memory
32GB DDR 5 RGB 5600Mhz
Graphics Card(s)
Radeon 7800XT
Sound Card
Onboard Audio
Monitor(s) Displays
Asus VG245H
Screen Resolution
1920x1080
Hard Drives
Kingston 1TB Boot NVMe
PSU
750 Watt High Power
Case
Lian Li Lan Cool 216 ARGB Airflow
Cooling
2 160MM Front, 1 140MM Rear Exhaust
Keyboard
Logitech G513
Mouse
Logitech G502 X
Internet Speed
Gigabit 1000Mb/20 Upload
Browser
MS Edge Chromium
Antivirus
Windows Defender, Malwarebytes Premium
Other Info
UEFI, Secure Boot, TPM 2.0, Acronis True Image 2025
Operating System
Windows 10 Home
Computer type
Laptop
Manufacturer/Model
HP Omen 15_ce019dx
CPU
Intel I7 7700H
Motherboard
OEM HP Omen Laptop Motherboard
Memory
8GB DDR 4
Graphics card(s)
Intel HD 630 and Nvidia Geforce 1050TI
Sound Card
Onboard
Monitor(s) Displays
15.6 Laptop Display
Screen Resolution
1920x1080
Hard Drives
128GB NvMe Boot Drive
PSU
Laptop PSU
Case
Laptop Case
Cooling
OEM Cooling
Mouse
Logitech G502 Hero
Keyboard
OEM Laptop Keyboard
Internet Speed
Gigabit 1000 Download/20 Upload
Browser
MS Edge
Antivirus
Windows Defender & Malwarebytes Premium
Well-known member
Member
Thread Starter
Thanks to everyone for your contributions. I'll mark this as solved. Mitch
