Critical process died Wife´s computer

Hi ,

My wife´s computer is having critical process died like five times a day.
It is a Dell Inspiron 13 7000 i7 3rd generation, 8GB RAM, 500 GB SSD WD Green

It is her working computer so it is a bit serious.

It started after I changed the HD with the SSD WD Green.

I have tried everything I read but nothing helped so far.

I would appreciate if Someone could have a look at the log File and give me a Help

I have attached the log files as instructed.

Best Regards

Max

For dumps to be produced, The following should be correct




Page file must be on the same drive as your operating system



Windows Error Reporting (WER) system service should be set to MANUAL


Set page file to system managed on the OS drive


Set system crash/recovery options to "kernel memory dump"


User account control must be running.


Sometimes SSD drives with older firmware do not create DMPS (update firmware)


Cleaner applications like Ccleaner delete DMP files, so don't run them until you are fixed.




Bad Physical RAM may prevent the data from being saved and written to a file on reboot. If you suspect bad RAM run Memtest from this wiki




Full memory dumps can also be deleted (in win 7) if your HD space is under 25 gigs, but if you configured your system as the above suggests, you should not be generating full dumps.

Thanks FreeBooter for the additional steps.

I did all of hte above instructions and appears that the system is not creating the file Memory.dmp.

It were more than four BSOD in the period and no file has been created.

I don´t know if you could help without it but I am sending the file attached anyway.

Best Regards

Max

Still same, no dump files created.

• If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
• Look in Device Manager to see if any devices are marked with an exclamation point (!), which indicates a problem. Review the events log displayed in the properties for any faulting device driver. Try to update the related driver.
• Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Look for critical errors in the system log that occurred in the same time window as the blue screen.
• If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
• Install Windows updates.
• If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
• Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
• Use Memtest86+ disc to check system memory's (RAM's) for errors.
• Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).

Open the Command Prompt with administrative privileges and execute bellow commands one at a time.