Critical process died

paul_53 · Mar 31, 2024

My pc has suddenly started to show this. Everything was working fine then the screen started to go ‘choppy’ so I rebooted and now this is all I get. I’ve tried startup repairs, tried all, or certainly most of the’solutions’ on YouTube and none have worked. What I don’t understand is that if I try the load drivers route I can see the drive windows sits on an I can navigate through all of the folders. I’ve tried using the installation disc and following the repair option, still no joy. I can’t even boot into safe mode. The pc isn’t that old and I’m wondering if it’s a hardware issue.

Any suggestions

Thanks

Paul

zbook · Mar 31, 2024

We are always trying to improve the webpage and website.

How come the posting instructions were not seen or followed?

What suggestions do you have?

FreeBooter · Mar 31, 2024

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

wiganken · Mar 31, 2024

paul_53 said:
My pc has suddenly started to show this

Show what? You didn't include any photo?

paul_53 · Mar 31, 2024

Sorry I did read the other posts but I didn’t think it matched what I am getting or what I can access. The attached pictures are the initial bsod then the files I can see if I try to access the drivers via the troubleshooting sectio

zbook · Mar 31, 2024

Are you able or unable to boot to the desktop?

paul_53 · Mar 31, 2024

Unable, I effectively go around in a loop. I go through the troubleshooting options and that includes the repair option if I boot from the installation disc. Nothing will get me to the desktop. I’m beginning to wonder if it’s the nvme drive?

FreeBooter · Mar 31, 2024

See following me guide at this video will resolve boot problem.

paul_53 · Mar 31, 2024

Just followed it to the letter and I’m still getting the same message. I have a feeling that it may be a hardware issue somewhere or it’s a clean install, such is life

FreeBooter · Mar 31, 2024

You can post memory dump files, which can tell what driver causes the BSOD error.

Open the Command Prompt and execute below command.

Code:

Copy C:\Windows\System32\*.dmp  E:

Above command copies all .dmp files to E: drive, replace the E: driver letter if needed.

zbook · Mar 31, 2024

1) Find a flash drive that you can format.

2) Find a working Windows computer.

3) Create a bootable Sea Tools flash drive.

4) Run the Sea Tools Long Generic test.

5) Take pictures of the results.

6) Post images or share links displaying the results.

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

paul_53 · Mar 31, 2024

Unfortunately I haven’t got access to another computer. I’ve got a flash drive and all of my posts on here have been with an iPad

zbook · Mar 31, 2024

See if you can find a friend, neighbor, relative, public library, or local computer store to create the flash drive.

Also create:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

paul_53 · Apr 1, 2024

I've been able to create the bootable.zip do I unzip first and then boot the win11 pc with that in or do I just boot as is in .zip format.

By the way thank you to everyone for their input on this, much appreciated

FreeBooter · Apr 1, 2024

paul_53 said:
I've been able to create the bootable.zip do I unzip first and then boot the win11 pc with that in or do I just boot as is in .zip format.

By the way thank you to everyone for their input on this, much appreciated

Zip archive for what reason also can you copy the dump files within C:\Windows\System32\Minidump folder and zip them up, attached them to your next post.

zbook · Apr 1, 2024

When available please post a share link foe Sea Tools Long Generic test results.

paul_53 · Apr 4, 2024

Sorry for not responding but I've been away. Anyway, bottom line is I decided to do a complete new install and that cured it. The only reason I took this decision was because the next option was to do a return to base.

Anyway thanks to all of you who got involved and tried to resolve this for me, many thanks

Paul

zbook · Apr 4, 2024

Often there are computer problems that appear to be fix by a clean install.

To make sure that an underlying was not missed please run the computer for 5 to 7 days to generate new log files then post a new V2 share link.

If there are problems seen in the collected files then comments will be made into this thread.

If there are no significant problems generated during the 5 to 7 days then that will complete the troubleshooting.

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