Help Resolving PC Restarts When TV is Powered On


C

creeve4

Member
Local time
10:20 AM
Posts
4
OS
Windows 11
I recently connected my PC (which has been running without issue for several years connected to a Dell monitor) to my TV via HDMI and I am now noticing that it will restart when the TV is powered on*. I have tried looking at minidump files and logs in event viewer, but I cannot determine what exactly is causing the crashes and restarts.

I ran 8 passes (two full cycles) of memtest, 0 errors were found.
I have tired different HMDI ports on the TV.
I have clean installed Windows 11 (24H2).
I have removed display and audio drivers using the AMD Cleanup Utility and then reinstalled.

*Steps to reproduce (works ~90% of the time):
  1. PC is on and TV is on
  2. Power off TV
  3. Wait for 5+ minutes
  4. Turn on TV
  5. Switch to PC input
  6. PC output is visible on TV for about ~5 seconds
  7. PC reboots (no BSOD)
Can someone please take a look at the dump files and offer guidance?

My System
Windows 11 Pro 24H2
B450 Tomahawk (latest BIOS and latest chipset drivers)
Ryzen 5 3600X (stock, no OC)
32 GB RAM
RX 6700 XT (latest drivers)
Corsair TX650 PSU
TV/Monitor: TCL 75R655
 
Windows Build/Version
26100.2314

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    3600X
    Motherboard
    B450 Tomahawk
    Memory
    32 GB DDR4 3200
    Graphics Card(s)
    RX 6700 XT
    Monitor(s) Displays
    TCL 75R655
    Hard Drives
    2TB SK hynix Gold P31
    PSU
    Corsair TX650
Please perform the following steps:



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) Uninstall and reinstall: atihdwt6.sys


Code: 
atihdaudioservice    AMD Function Driver for HD Audio Service    c:\windows\system32\driverstore\filerepository\atihdwt6.inf_amd64_4ad1437aef138551\atihdwt6.sys




3) Create a new restore point

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com



Code: 
Name    AMD High Definition Audio Device
Manufacturer    Advanced Micro Devices
Status    OK
PNP Device ID    HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1008\7&13267502&1&0001
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\ATIHDWT6.INF_AMD64_4AD1437AEF138551\ATIHDWT6.SYS (10.0.1.38, 249.32 KB (255,304 bytes), 11/16/2024 9:09 AM)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you very much!

Uninstalling the the audio driver (atihdwt6.sys) fixed it! After a reboot, windows installed a generic (I assume) driver.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    3600X
    Motherboard
    B450 Tomahawk
    Memory
    32 GB DDR4 3200
    Graphics Card(s)
    RX 6700 XT
    Monitor(s) Displays
    TCL 75R655
    Hard Drives
    2TB SK hynix Gold P31
    PSU
    Corsair TX650
How were Tuneup plus results?


Glad to help.

You're welcome.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Everything in the Tuneup plus report looks good.
 

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    3600X
    Motherboard
    B450 Tomahawk
    Memory
    32 GB DDR4 3200
    Graphics Card(s)
    RX 6700 XT
    Monitor(s) Displays
    TCL 75R655
    Hard Drives
    2TB SK hynix Gold P31
    PSU
    Corsair TX650
Tuneup plus results were good.

Please make a new restore point.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Will do, thanks again!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    3600X
    Motherboard
    B450 Tomahawk
    Memory
    32 GB DDR4 3200
    Graphics Card(s)
    RX 6700 XT
    Monitor(s) Displays
    TCL 75R655
    Hard Drives
    2TB SK hynix Gold P31
    PSU
    Corsair TX650
You must log in or register to reply here.

Similar threads

Start hotspot when pc restarts or logon. Can't make it work.
Replies
1
Views
2K
chris89
chris89

Latest Support Threads

Latest Tutorials

Back
Top Bottom