HP Inkjet Printer. Help uninstalling old one and re installing a new one


polli said:
Will this affect me then?
Click to expand...
I don't believe it will but it doesn't hurt to be aware of any quirks with HP's smart app.

Wynona is right that my last post dealt with windows 10 but do a search for hp smart app not working with windows 11 and you'll see problems.
I'm trying hard to not put a negative tone on your install but other users are having problems and it doesn't hurt to be prepared.

Take your time and do the install in steps and stick with SlicenDice, if anything doesn't look right ask before you proceed.
 

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Anak said:
I don't believe it will but it doesn't hurt to be aware of any quirks with HP's smart app.

Wynona is right that my last post dealt with windows 10 but do a search for hp smart app not working with windows 11 and you'll see problems.
I'm trying hard to not put a negative tone on your install but other users are having problems and it doesn't hurt to be prepared.

Take your time and do the install in steps and stick with SlicenDice, if anything doesn't look right ask before you proceed.
Click to expand...
Thanks
 

My Computer

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    Windows 11 Home. Win Version 23H2
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You're Welcome.
 

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    Windows 11 Pro (x64) Version 23H2 Used Enablement Package (build 22631.2861)
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    Acer Aspire TC-1760 1.0
    CPU
    2.10 gigahertz Intel 12th Gen Core i7-12700
    Motherboard
    Acer Aspire TC-1760 1.0 Bus: 100 megahertz UEFI: American Megatrends Inc. R01-A4 02/21/2022
    Memory
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    Antivirus
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    Canon MG3200 Printer
polli said:
My computer has WiFi and Bluetooth. When the printer comes can I put it in the cupboard and set it it up from there or do I have to plug it into the pc with USB to first set it up?
Click to expand...
Most HP printers need you to initially setup with a usb cable (Usb A to B).

Some will let you use the wds button on routers but I have found it is oftewn flakey.

The usb cable method always works. I always leave the cable attached at printer end, so I do not have to find it if I ever need to reconfigure it.
 

My Computer

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  • OS
    Windows 11 Pro + Win11 Canary VM.
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    ASUS Zenbook 14
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    I9 13th gen i9-13900H 2.60 GHZ
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    Yep, Laptop has one.
    Memory
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    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
cereberus said:
Most HP printers need you to initially setup with a usb cable (Usb A to B).

Some will let you use the wds button on routers but I have found it is oftewn flakey.

The usb cable method always works. I always leave the cable attached at printer end, so I do not have to find it if I ever need to reconfigure it.
Click to expand...
Hoping I won't have to do that. Going to try with HP Smart first as the Printer will be across the room from the PC.
But not figured out how to download the software yet.
Or how to add the printer to the HP Support App.
 

My Computer

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  • OS
    Windows 11 Home. Win Version 23H2
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polli said:
Hoping I won't have to do that. Going to try with HP Smart first as the Printer will be across the room from the PC.
But not figured out how to download the software yet.
Or how to add the printer to the HP Support App.
Click to expand...
Ok but it is the most reliable method based on my experience.

Regardless of whether you use wifi setup methods, make sure you have a usb A-B cable anyway. You never know when you might get an issue and need to print directly rather than via wifi.
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
cereberus said:
Ok but it is the most reliable method based on my experience.

Regardless of whether you use wifi setup methods, make sure you have a usb A-B cable anyway. You never know when you might get an issue and need to print directly rather than via wifi.
Click to expand...
Not even sure if I have that cable 😕
 

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    Windows 11 Home. Win Version 23H2
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    D Drive is SSD
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    Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
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Maybe in the loft or somewhere 🤔
Didn't one used to come with the printer?
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 23H2
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    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
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    Antivirus
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    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
    Computer type
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    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
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    Keyboard
    Logitech MX Keys
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    AC WiFi Card
Not quite the same model but this vid shows how to set-up via the Smart app. It shows a set-up using a mobile phone but you can also use the PC app. Might help.

Setup.
 

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    Win 11 Home & Pro
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    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
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    953GB Western Digital WD
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    45 Watts
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    500 Mbps
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    CZ Scala_CAS (FP6)
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    32 GB DDR4 SDRAM 3200 MHz
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    Realtek Audio. NVIDIA High Definition Audio
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    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
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    180 Watt, 19.5 V
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    500 Mbps
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    Edge
    Antivirus
    Defender
polli said:
Maybe in the loft or somewhere 🤔
Didn't one used to come with the printer?
Click to expand...
polli, the two links I supply have lots of good info, I encourage you to check them out if you haven't already like, installation, reference and users guides.

SlicEnDicE said:
Yeah printers usually ship with one
Click to expand...

I wouldn't be sure of that, in product specifications in this link: HP DeskJet 2820e All-in-One Printer:
Cable included
AP EM only: Yes 1.0m (USB) cable; AMS, EMEA: No, please purchase (USB) cable separately
Click to expand...

In this one: Printer setup guide for: HP DeskJet 2820e All-in-One Printer in the reference guide it states:
Do not use USB for setup. This printer has a label covering the USB port to encourage network connection.
To use all the available features of this printer, complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if needed.
Click to expand...

And watching the video all you see at 0.30seconds into the video is the power cord and setup ink cartridges unpacked:

I get the impression that HP is encouraging wi-fi over USB it also saves them the cost of shipping a USB cable with each unit.

polli, consider getting regular ink cartridges as those setup cartridges won't last long.

At HP:
$29 USD
HP 67XL High Yield Black Original Ink Cartridge, 3YM57AN#140
$30 USD
HP 67XL Tri-Color High-Yield Original Ink Cartridge 3YM58AN
 

My Computer

System One

  • OS
    Windows 11 Pro (x64) Version 23H2 Used Enablement Package (build 22631.2861)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer Aspire TC-1760 1.0
    CPU
    2.10 gigahertz Intel 12th Gen Core i7-12700
    Motherboard
    Acer Aspire TC-1760 1.0 Bus: 100 megahertz UEFI: American Megatrends Inc. R01-A4 02/21/2022
    Memory
    15.78 of 16 Gigabytes Usable Installed Memory
    Graphics Card(s)
    Intel(R) UHD Graphics 770 [Display adapter]
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Acer KA242Y A (24.0"vis, s/n 6243003C23E00, October 2022)
    Screen Resolution
    1920 x 1080
    Hard Drives
    c: (NTFS on drive 1) * 510.74 GB SSD
    d: (NTFS on drive 0) 1.00 TB 7200rpm SATA HHD
    * Operating System is installed on c:
    PSU
    300w OEM
    Case
    OEM
    Cooling
    OEM
    Keyboard
    OEM
    Mouse
    Logitech M325 add-on
    Internet Speed
    Vz Fios; Png 20ms DL 110.82Mbps UL 122.49Mbps | speedtest
    Browser
    FireFox (64bit) Updated Regulary, now at 125.0.3 (64bit)
    Antivirus
    Windows Security | Came with Norton Ultra trial but has since been uninstalled
    Other Info
    Canon MG3200 Printer
Fabler2 said:
Not quite the same model but this vid shows how to set-up via the Smart app. It shows a set-up using a mobile phone but you can also use the PC app. Might help.

Setup.
Click to expand...
Thanks for the video👍
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
Anak said:
polli, the two links I supply have lots of good info, I encourage you to check them out if you haven't already like, installation, reference and users guides.



I wouldn't be sure of that, in product specifications in this link: HP DeskJet 2820e All-in-One Printer:


In this one: Printer setup guide for: HP DeskJet 2820e All-in-One Printer in the reference guide it states:


And watching the video all you see at 0.30seconds into the video is the power cord and setup ink cartridges unpacked:

I get the impression that HP is encouraging wi-fi over USB it also saves them the cost of shipping a USB cable with each unit.

polli, consider getting regular ink cartridges as those setup cartridges won't last long.

At HP:
$29 USD
HP 67XL High Yield Black Original Ink Cartridge, 3YM57AN#140
$30 USD
HP 67XL Tri-Color High-Yield Original Ink Cartridge 3YM58AN
Click to expand...
Very helpful thank you.
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
Once you've connected the printer via your phone (Easier on this model as its control panel is limited) you can find the printer's IP address.
Tap on the printer's icon then make a note of it.



2023_12_17_1442_%pn.png 2023_12_17_1450_%pn.png

On the PC open the HP smart app select Add a new printer and wait to load. I'm assuming your old printer is still there so you can now input the IP address for the new printer for it to continue if it doesn't show up. Follow the instructions. Check Windows Update.
See if everything is working as should.

2023_12_17_1452_%pn.png

2023_12_17_1457_%pn.png
Edit, in Bluetooth & devices -Printers & scanners make the new printer the default and turn off 'Allow Windows to manage my default printer'.
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fabler2 said:
Once you've connected the printer via your phone (Easier on this model as its control panel is limited) you can find the printer's IP address.
Tap on the printer's icon then make a note of it.



View attachment 81501 View attachment 81502

On the PC open the HP smart app select Add a new printer and wait to load. I'm assuming your old printer is still there so you can now input the IP address for the new printer for it to continue if it doesn't show up. Follow the instructions. Check Windows Update.
See if everything is working as should.

View attachment 81503

View attachment 81504
Edit, in Bluetooth & devices -Printers & scanners make the new printer the default and turn off 'Allow Windows to manage my default printer'.
Click to expand...
That is so handy as never known how to find IP Addresses before👍
But are you saying do it in that order ..... phone first?
Am getting so confused lol
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
Yes. Use the phone first to get it connected and print a test page.
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fabler2 said:
Yes. Use the phone first to get it connected and print a est page.
Click to expand...
OK will go with that then. I seem to have little notes everywhere now lol
 

My Computer

System One

  • OS
    Windows 11 Home. Win Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    Hard Drives
    windows C Drive
    D Drive is SSD
    Browser
    Chrome
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