Hp Omen 17 Laptop sometimes shuts off by itself


FallenDemon

Active member
Local time
8:36 AM
Posts
21
OS
Windows 11
Hello everyone, recently, especially in the last 2 days, I have been witnessing that the laptop suddenly shuts itself off in AutoCAD and certain games, sometimes I see that I am not at the computer, but when I return suddenly I see that it is turned off, what do you think the reason for this could be?

When I look at the event viewer it says something like this as an error.

: The attached controller (EC) did not respond within the specified timeout period. This may indicate an error in the EC hardware or firmware, or that the BIOS is accessing the EC incorrectly. You need to consult your computer manufacturer for an updated BIOS. In some cases, it may cause the computer to work incorrectly.

The source is seen as 'ACPI'.

I have noticed these errors in safe mode and have never seen them.
 
Windows Build/Version
24H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP OMEN 17,3 2023 Model
    CPU
    13th Gen Intel(R) Core(TM) i7-13700HX
    Memory
    16GBx2 Samsung 4800MHz Total: 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 175 Watt
    Screen Resolution
    2560 *1440-2K - 240 Hz
    Hard Drives
    2TB Crucial NVMe M.2 SSD
    Keyboard
    HP 4CF00AA Pavilion 800
    Mouse
    HP 4CF00AA Pavilion 800
    Internet Speed
    35 Mbps
    Browser
    Opera-Firefox-Microsoft Edge-Vivaldi
    Antivirus
    Kaspersky
Please run the V2 log collector > post a share link



Post a share link with event viewer:
system
application


 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I see you are running a 13th gen Intel. If you are not on the latest BIOS, you could easily be getting random problems.
 

My Computers

System One System Two

  • OS
    win 11Pro, 24H2 current-1mo, build a/o 2-6-25: 26100.2894
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Logitech K270
    Mouse
    Logitech M510
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
have you run the HP support assistant which is available from the MS store.
that way you can check for driver, firmware and BIOS updates for the system.

best of luck, Steve ..
 

My Computers

System One System Two

  • OS
    Win 11 Home 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    250GB C:/Windows .. 750GB D:/Home.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Vivaldi .. Browser, Calendar, eMail.
    Antivirus
    AVG Internet Security
    Other Info
    Mainly Open Source Software
  • Operating System
    Windows 11 Home 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 5 5500u
    Motherboard
    HP
    Memory
    32GB DDR4 3200
    Graphics card(s)
    AMD Radeon GPU
    Sound Card
    RealTek
    Monitor(s) Displays
    HP
    Hard Drives
    1TB WD blue SN580 M2 SSD Partitioned.
    250GB C:/Windows .. 750GB D:/Home.
    2x 1TB HDD External Backup/Storage.
    Internet Speed
    900MB Full Fibre
    Browser
    Microsoft Edge
    Antivirus
    AVG Internet Security
    Other Info
    Mainly Windows Software
    'The Wife's Computer'

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