Hp Omen 17 Laptop sometimes shuts off by itself


FallenDemon

FallenDemon

Active member
Local time
5:33 PM
Posts
24
OS
Windows 11
Hello everyone, recently, especially in the last 2 days, I have been witnessing that the laptop suddenly shuts itself off in AutoCAD and certain games, sometimes I see that I am not at the computer, but when I return suddenly I see that it is turned off, what do you think the reason for this could be?

When I look at the event viewer it says something like this as an error.

: The attached controller (EC) did not respond within the specified timeout period. This may indicate an error in the EC hardware or firmware, or that the BIOS is accessing the EC incorrectly. You need to consult your computer manufacturer for an updated BIOS. In some cases, it may cause the computer to work incorrectly.

The source is seen as 'ACPI'.

I have noticed these errors in safe mode and have never seen them.
 
Windows Build/Version
24H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP OMEN 17,3 2023 Model
    CPU
    13th Gen Intel(R) Core(TM) i7-13700HX
    Memory
    16GBx2 Samsung 4800MHz Total: 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 175 Watt
    Screen Resolution
    2560 *1440-2K - 240 Hz
    Hard Drives
    2TB Crucial NVMe M.2 SSD
    Keyboard
    HP 4CF00AA Pavilion 800
    Mouse
    HP 4CF00AA Pavilion 800
    Internet Speed
    35 Mbps
    Browser
    Opera-Firefox-Microsoft Edge-Vivaldi
    Antivirus
    Kaspersky
Please run the V2 log collector > post a share link

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com


Post a share link with event viewer:
system
application


www.yourwindowsguide.com

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I see you are running a 13th gen Intel. If you are not on the latest BIOS, you could easily be getting random problems.
 

My Computers

System One System Two

  • OS
    win 11Pro 24H2 current
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Corsair K55 Core RGB
    Mouse
    Corsair Harpoon RGB wireless
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
have you run the HP support assistant which is available from the MS store.
that way you can check for driver, firmware and BIOS updates for the system.

best of luck, Steve ..
 

My Computers

System One System Two

  • OS
    .. Debian 'Testing' .. Win 11 24H2 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Firefox ESR & Thunderbird
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
zbook said:
Please run the V2 log collector > post a share link

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com


Post a share link with event viewer:
system
application


www.yourwindowsguide.com

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com
Click to expand...
Event logs BSOD
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP OMEN 17,3 2023 Model
    CPU
    13th Gen Intel(R) Core(TM) i7-13700HX
    Memory
    16GBx2 Samsung 4800MHz Total: 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 175 Watt
    Screen Resolution
    2560 *1440-2K - 240 Hz
    Hard Drives
    2TB Crucial NVMe M.2 SSD
    Keyboard
    HP 4CF00AA Pavilion 800
    Mouse
    HP 4CF00AA Pavilion 800
    Internet Speed
    35 Mbps
    Browser
    Opera-Firefox-Microsoft Edge-Vivaldi
    Antivirus
    Kaspersky
XxXxX said:
have you run the HP support assistant which is available from the MS store.
that way you can check for driver, firmware and BIOS updates for the system.

best of luck, Steve ..
Click to expand...
Yes, my BIOS version is up to date. And I ran the HP Diagnostics software.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP OMEN 17,3 2023 Model
    CPU
    13th Gen Intel(R) Core(TM) i7-13700HX
    Memory
    16GBx2 Samsung 4800MHz Total: 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 175 Watt
    Screen Resolution
    2560 *1440-2K - 240 Hz
    Hard Drives
    2TB Crucial NVMe M.2 SSD
    Keyboard
    HP 4CF00AA Pavilion 800
    Mouse
    HP 4CF00AA Pavilion 800
    Internet Speed
    35 Mbps
    Browser
    Opera-Firefox-Microsoft Edge-Vivaldi
    Antivirus
    Kaspersky
Did this issues started happening after you upgraded to 24H2 or did you have them before as well (while running 23H2)?

PS.While running a diagnostic/info report - it helps to set the Windows language to English, cause i'm pretty sure most people here - don't speak Turkish.
 

My Computer

System One

  • OS
    WinDOS 23H2
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB

My Computer

System One

  • OS
    WinDOS 23H2
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
neves said:
Did this issues started happening after you upgraded to 24H2 or did you have them before as well (while running 23H2)?

PS.While running a diagnostic/info report - it helps to set the Windows language to English, cause i'm pretty sure most people here - don't speak Turkish.
Click to expand...

neves said:
Do you have the latest BIOS: https://support.hp.com/ro-en/driver...top-pc-17-ck2000/model/2101473516?sku=7P654EA

Maybe you do, seeing it's F12 - but yours showed as released in October, and on HP Support page it's shown as F.12 Rev.A released in December. But sometimes it's the same (simply different release & naming - based on the region you're from).
Click to expand...
Hello, I upgraded to Windows 24H2 and then I started to have these problems much more recently and I can't clearly understand why this is happening. By the way, I uploaded the system BSOD and Log files in English language to the site.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP OMEN 17,3 2023 Model
    CPU
    13th Gen Intel(R) Core(TM) i7-13700HX
    Memory
    16GBx2 Samsung 4800MHz Total: 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 175 Watt
    Screen Resolution
    2560 *1440-2K - 240 Hz
    Hard Drives
    2TB Crucial NVMe M.2 SSD
    Keyboard
    HP 4CF00AA Pavilion 800
    Mouse
    HP 4CF00AA Pavilion 800
    Internet Speed
    35 Mbps
    Browser
    Opera-Firefox-Microsoft Edge-Vivaldi
    Antivirus
    Kaspersky
FallenDemon said:
Hello, I upgraded to Windows 24H2 and then I started to have these problems much more recently and I can't clearly understand why this is happening. By the way, I uploaded the system BSOD and Log files in English language to the site.
Click to expand...

Didn't quite understand. Did this issues "happen before the upgrade (to 24H2) as well - or only after"?!

I see, so, this is some kind of English with Turkish accent...


2025-02-11_162229.webp

... :unsure: I struggle understanding this accents. Might help if you set it to American or U.K. English.
 

My Computer

System One

  • OS
    WinDOS 23H2
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
Please modify the default language to English during the troubleshooting so that log files can be scanned and read.


www.tenforums.com

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10
www.tenforums.com www.tenforums.com


www.tenforums.com

Change Display Language in Windows 10

How to Change Display Language in Windows 10
www.tenforums.com www.tenforums.com



Post share links:

a) Event viewer:
system
application



www.yourwindowsguide.com

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com


b) V2





Code: 
Event[31888]
  Log Name: System
  Source: EventLog
  Date: 2025-02-11T11:43:51.7760000Z
  Event ID: 6008
  Task: Yok
  Level: Hata
  Opcode: N/A
  Keyword: Klasik,
  User: N/A
  User Name: N/A
  Computer: FallenDemon
  Description:
11:39:22, ?11.?02.?2025 tarihinde gerekle■en ÷nceki sistem kapan²■² beklenmiyordu.


Code: 
Event[30684]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-02-10T23:42:41.9580000Z
  Event ID: 41
  Task: N/A
  Level: Ínemli
  Opcode: Bilgi 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: FallenDemon
  Description:
Sistem d³zg³n kapat²lmadan yeniden ba■lat²lm²■. Bu hatan²n nedeni sistemin yan²t vermeyi durdurmas², kilitlenmesi veya beklenmeyen bir ■ekilde g³ kayb²na uram²■ olmas² olabilir.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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