I can't get Outlook Calendar to work on my phone

antspants · Jul 2, 2024

Hi, Ian.

I’m not sure how much help I can be to you here on in as I have an iPhone and don’t know if there are any differences. I also do not use the calendar.

However…

When I open the Outlook app and click on the Calendar icon at the base, because I don’t use calendar it asks me to add one

Clicking on Calendar it takes me to my Microsoft accounts and asks me to chose one

I click on the arrow below the address (My Calendars) I want to use Calendar for and select the Calendar

The Calendar shows when I click back to the main screen. (I have no Calendar entries because I don’t use it)

All I can suggest is clicking on the folder at the top and checking that in the Calendar you selected, that is all you needed to check

Screenshot 2024-07-02 at 8.38.44 PM.jpeg

Apart from that, try clicking on the Calendar icon (top right) and changing it from “Agenda” to “Day” “3-Day” or “Month” to see if that makes a difference.

Screenshot 2024-07-02 at 8.52.23 PM.jpeg

I think you may need someone that uses an Android.

Sorry I can’t be of further help to you, Ian.

antspants · Jul 2, 2024

When you added the account to the Outlook App, was there an option to add your email as an exchange account?

Or is there something you need to do online in your Microsoft account to enable Active Sync?

EDIT:

Check your MS 365 account settings and make sure you have enabled calendar syncing for your account. To do this: * go to the Outlook app on your laptop/PC and click on File > Account Settings > Account Settings. * Select your MS 365 account and click on Change. * Click on More Settings and then on the Advanced tab. Make sure the Use Cached Exchange Mode option is checked and the Download shared folders option is unchecked. * Click on OK and then on Next. * Click on Finish and then on Close.

Investigate this, then close and reopen the Outlook App/Calendar on your Samsung.

Sigurd · Jul 2, 2024

Hi Sinto - No need to apologise because you think you can't help. You have in fact, as usual, actually done so.
The screens I see are the same as yours so there doesn't seem to be a difference between Android and iPhone.
However, since I started typing this I went back to the phone and instead of the 3 dots described in my earlier post I found that the equivalent on my phone was an envelope icon. Clicking on this brought up a list of 3 Calendars I have access to but these were Google calendars, not the Outlook 365 one on my PC.. However selecting them did not add the data to the displayed calendar.
I did find some support screens that led me to Sync Calendars. However turning the switch on didn't help. It was promptly switched back!

Edit - Checked Account settings - didn't help.

antspants · Jul 2, 2024

I know you said you tried it... But I am winging it here so bare with me, Ian.

- Go into Outlook on your PC again

- Click on File
- Click on Account Settings
- Click on Account name and sync settings

- Click on More settings

- Click on the Advanced tab
- Make sure Exchange Mode is checked
- Make sure Shared folders is unchecked
- Your choice to allow public folders fav's (I assume it's public holidays etc)
- AND ... Try this: Turn on/check Shared Calendar Improvements

- Click Apply
- Click OK
- Click Next
- Click Done
- Restart Outlook on your PC, let it sync
- Restart Outlook on your phone etc.

Sigurd · Jul 2, 2024

When I follow your first step I get

antspants · Jul 2, 2024

Check the steps again for me, Ian. I believe you’ve ended up in the wrong area.

I made screenshots as I went and didn’t end up there

antspants · Jul 2, 2024

antspants said:
- Go into Outlook on your PC again

- Click on File
- Click on Account Settings
- Click on Account name and sync settings

- Click on More settings

- Click on the Advanced tab
- Make sure Exchange Mode is checked
- Make sure Shared folders is unchecked
- Your choice to allow public folders fav's (I assume it's public holidays etc)
- AND ... Try this: Turn on/check Shared Calendar Improvements

- Click Apply
- Click OK
- Click Next
- Click Done
- Restart Outlook on your PC, let it sync
- Restart Outlook on your phone etc.

antspants · Jul 2, 2024

I think you may have clicked on
Account Settings twice as apposed to

- Click on Account Settings
- Click on “Account name and sync settings”

Sigurd · Jul 2, 2024

No, I definitely clicked on Account Settings and then Account Name and Sync Settings.
Just did it again. Same result.

I checked with my ISP asking about this and even though it's not really part of their remit, he replied
You email is not hosted on an exchange server. I'm not too sure about synching the calendar myself. I will have a look into it and get back to you with anything useful.
And followed up with
I found the following article which may help:
https://answers.microsoft.com/en-us/outlook_com/forum/all/sync-outlook-desktop-calendar-with-android-phone/13fcbf5b-35ac-4895-b771-e11a93a23778

antspants · Jul 2, 2024

Sigurd said:
No, I definitely clicked on Account Settings and then Account Name and Sync Settings.
Just did it again. Same result.

I checked with my ISP asking about this and even though it's not really part of their remit, he replied
You email is not hosted on an exchange server. I'm not too sure about synching the calendar myself. I will have a look into it and get back to you with anything useful.
And followed up with
I found the following article which may help:
https://answers.microsoft.com/en-us/outlook_com/forum/all/sync-outlook-desktop-calendar-with-android-phone/13fcbf5b-35ac-4895-b771-e11a93a23778

Did their advice help?

Let me look at those instructions again, Ian. I have to remember that you are using Microsoft 365 and I am using Office 2021. However this is the first time I have come across a process being different.
Sadly, because this is a phone issue, I cannot remotely connect to you to inspect this.

SlicEnDicE · Jul 2, 2024

antspants said:
Sadly, because this is a phone issue, I cannot remotely connect to you to inspect this.

But you can...there are solutions for this. Check out TeamViewer.

Sigurd · Jul 3, 2024

I am grateful to all you guys for trying to help me but given all the difficulties I have looked at alternatives. Outlook calendar would have been useful on my phone had I still been working and therefore making many appointments with other people using the same thing. Now it is more to replace an ageing memory

. So I looked at Google calendar in more detail (which we use to book hires of the church and three halls). I hadn't considered it before as I didn't want to risk mixing those with my personal needs. Having done so I find that I can ensure they are kept separate and I can easily share them between phone and PC. I found a couple of other advantages.
So rather than struggle on with something that may not be possible I'll use Google.
Thank you all again.

Sigurd · Jul 5, 2024

Just when you thought it was safe to get back in the water .........!

I just came across this - Use Google Calendar appointment slots - Google Calendar Help

Use Google Calendar appointment slots

Important: Starting July 18, 2024, appointment schedules will replace appointment slots. Learn more about appointment schedules.

Elsewhere in that link you see

Switch to appointment schedules

Important: Your existing appointment slots don't transfer automatically to appointment schedules.

Until July 17, 2024, you can still create, book, and delete appointment slots. Starting July 18, 2024, you can no longer use or book appointment slots. To allow others to schedule appointments on your calendar, you can use appointment schedules.

My underlines.
If I understand this correctly, on July 18 all my existing appointment slots on Google Calendar will disappear and I will to enter appointment schedules. Further reading confused me further.

I can't get Outlook Calendar to work on my phone

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