Solved KB5031455 won't install on either of my computers


Brizzle

Brizzle

Active member
Local time
11:13 PM
Posts
29
Location
Bristol, UK
OS
Windows 11 Home (64 bit) 23H2; Build 22621.2715
As the title says, this update won't install on either of my computers either via Windows Update or after downloading the .msu file and manually running the installation.

The symptoms are the same for both computers; the updated files are copied to the hard drive but on re-start it gets to about 94% and then a message box pops up saying something went wrong, don't worry the update is being removed. The computer then tries to install the update another couple of times before eventually resorting to the previous status.

My current version of W11 on both computers is 22H2, build 22621.2428

I've had this with previous updates but can't for the life of me remember how I got around that. Any ideas, please?

Thanks in advance :-)(y)
 

My Computers

System One System Two

  • OS
    Windows 11 Home (64 bit) 23H2; Build 22621.2715
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i5-8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce RTX3060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    Samsung LU28R55
    Screen Resolution
    3840 x 2160
    Hard Drives
    C:/ KINGSTON SA400M8480G (410GB)
    D:/ Samsung SSD 850 EVO (250GB)
    E:/ Samsung 3.5" Internal HDD (2TB)
    H:/ 3.5" External USB HDD (2TB)
    J:/ Samsung 3.5" Internal HDD (2TB)
    PSU
    N/K
    Case
    N/K
    Cooling
    N/K
    Keyboard
    Bluetooth wireless
    Mouse
    Bluetooth wireless
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    4TB Synology NAS (SHR)
    Upgraded from W10 Home on 29/04/2022
  • Operating System
    Windows 11 Home (64 bit) 23H2; Build 22631.2861
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Honor MagicBook Pro
    CPU
    Intel i5-10210U
    Motherboard
    Huawei HBB-WX9-PCB M1010
    Memory
    16MB
    Graphics card(s)
    NVIDIA GeForce MX350
    Sound Card
    Intel
    Monitor(s) Displays
    Inbuilt 16.2" CMN PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    410GB HDD (manufacturer not known)
    PSU
    External 65W USB-C
    Case
    Aluminium
    Cooling
    Dual coolers
    Mouse
    Huawei HID compliant
    Keyboard
    Std QWERTY
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    Upgraded from W10 on 28/04/2022
    Upgraded to 23H2 on 28/12/2023
Not seeing any issue yet, got it on a Win11 Pro Desktop overnight, Win11 Home Notebook yesterday, doing a Home Desktop and a Pro Notebook just now.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Click Run and type CMD, right click it and select 'run as administrator' Type "SFC /SCANNOW" and wait for the results follow this with "Dism /Online /Cleanup-Image /CheckHealth" If that gives an error then use "Dism /Online /Cleanup-Image /RestoreHealth"

Then try the update again.
 

My Computer

System One

  • OS
    WIN 11 Pro 24H2 - 26100.3323
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    50MBs
    Browser
    Chrome
    Antivirus
    OEM
Rollback_Jockey said:
Click Run and type CMD, right click it and select 'run as administrator' Type "SFC /SCANNOW" and wait for the results follow this with "Dism /Online /Cleanup-Image /CheckHealth" If that gives an error then use "Dism /Online /Cleanup-Image /RestoreHealth"

Then try the update again.
Click to expand...
I shall try this and come back with the results (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Home (64 bit) 23H2; Build 22621.2715
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i5-8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce RTX3060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    Samsung LU28R55
    Screen Resolution
    3840 x 2160
    Hard Drives
    C:/ KINGSTON SA400M8480G (410GB)
    D:/ Samsung SSD 850 EVO (250GB)
    E:/ Samsung 3.5" Internal HDD (2TB)
    H:/ 3.5" External USB HDD (2TB)
    J:/ Samsung 3.5" Internal HDD (2TB)
    PSU
    N/K
    Case
    N/K
    Cooling
    N/K
    Keyboard
    Bluetooth wireless
    Mouse
    Bluetooth wireless
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    4TB Synology NAS (SHR)
    Upgraded from W10 Home on 29/04/2022
  • Operating System
    Windows 11 Home (64 bit) 23H2; Build 22631.2861
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Honor MagicBook Pro
    CPU
    Intel i5-10210U
    Motherboard
    Huawei HBB-WX9-PCB M1010
    Memory
    16MB
    Graphics card(s)
    NVIDIA GeForce MX350
    Sound Card
    Intel
    Monitor(s) Displays
    Inbuilt 16.2" CMN PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    410GB HDD (manufacturer not known)
    PSU
    External 65W USB-C
    Case
    Aluminium
    Cooling
    Dual coolers
    Mouse
    Huawei HID compliant
    Keyboard
    Std QWERTY
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    Upgraded from W10 on 28/04/2022
    Upgraded to 23H2 on 28/12/2023
Brizzle said:
As the title says, this update won't install on either of my computers either via Windows Update or after downloading the .msu file and manually running the installation.
Click to expand...
I have the same issue.
Rollback_Jockey said:
Click Run and type CMD, right click it and select 'run as administrator' Type "SFC /SCANNOW" and wait for the results follow this with "Dism /Online /Cleanup-Image /CheckHealth" If that gives an error then use "Dism /Online /Cleanup-Image /RestoreHealth"

Then try the update again.
Click to expand...
I've done his multiple times.

I've come to the conclusion KB5031354/5 - Windows 11 Build 22621 / 22631.2428 - screwed up Windows Update.

I am also unable to do a repair / in-situ install from subsequent .ISOs (created using UPPDUMP) and various other 'solutions'.

I've therefore decided to wait for the RTM version of Windows 11 23H2 November(?) Update (on 14 Nov 2023?) as it's only going to be be a few more days to get the authorised Media Creation Tools and then do a clean install.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (Build 26100.3909)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix - BOOT
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
Brizzle said:
I shall try this and come back with the results (y)
Click to expand...
Sad to say this hasn't worked :( Thanks for the suggestions Rollback_Jockey (y)

Life's too short to spend endlessly watching the circle of life spin on my monitor(s) so I think IanMosley has the right idea (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Home (64 bit) 23H2; Build 22621.2715
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i5-8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce RTX3060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    Samsung LU28R55
    Screen Resolution
    3840 x 2160
    Hard Drives
    C:/ KINGSTON SA400M8480G (410GB)
    D:/ Samsung SSD 850 EVO (250GB)
    E:/ Samsung 3.5" Internal HDD (2TB)
    H:/ 3.5" External USB HDD (2TB)
    J:/ Samsung 3.5" Internal HDD (2TB)
    PSU
    N/K
    Case
    N/K
    Cooling
    N/K
    Keyboard
    Bluetooth wireless
    Mouse
    Bluetooth wireless
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    4TB Synology NAS (SHR)
    Upgraded from W10 Home on 29/04/2022
  • Operating System
    Windows 11 Home (64 bit) 23H2; Build 22631.2861
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Honor MagicBook Pro
    CPU
    Intel i5-10210U
    Motherboard
    Huawei HBB-WX9-PCB M1010
    Memory
    16MB
    Graphics card(s)
    NVIDIA GeForce MX350
    Sound Card
    Intel
    Monitor(s) Displays
    Inbuilt 16.2" CMN PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    410GB HDD (manufacturer not known)
    PSU
    External 65W USB-C
    Case
    Aluminium
    Cooling
    Dual coolers
    Mouse
    Huawei HID compliant
    Keyboard
    Std QWERTY
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    Upgraded from W10 on 28/04/2022
    Upgraded to 23H2 on 28/12/2023
IanMosley said:
I have the same issue.

I've done his multiple times.

I've come to the conclusion KB5031354/5 - Windows 11 Build 22621 / 22631.2428 - screwed up Windows Update.

I am also unable to do a repair / in-situ install from subsequent .ISOs (created using UPPDUMP) and various other 'solutions'.

I've therefore decided to wait for the RTM version of Windows 11 23H2 November(?) Update (on 14 Nov 2023?) as it's only going to be be a few more days to get the authorised Media Creation Tools and then do a clean install.
Click to expand...
I'm with you Ian, 23H2 will be with us in a matter of weeks so I'll just hang on for that (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Home (64 bit) 23H2; Build 22621.2715
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i5-8400
    Motherboard
    ASUS PRIME Z370-P
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce RTX3060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    Samsung LU28R55
    Screen Resolution
    3840 x 2160
    Hard Drives
    C:/ KINGSTON SA400M8480G (410GB)
    D:/ Samsung SSD 850 EVO (250GB)
    E:/ Samsung 3.5" Internal HDD (2TB)
    H:/ 3.5" External USB HDD (2TB)
    J:/ Samsung 3.5" Internal HDD (2TB)
    PSU
    N/K
    Case
    N/K
    Cooling
    N/K
    Keyboard
    Bluetooth wireless
    Mouse
    Bluetooth wireless
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    4TB Synology NAS (SHR)
    Upgraded from W10 Home on 29/04/2022
  • Operating System
    Windows 11 Home (64 bit) 23H2; Build 22631.2861
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Honor MagicBook Pro
    CPU
    Intel i5-10210U
    Motherboard
    Huawei HBB-WX9-PCB M1010
    Memory
    16MB
    Graphics card(s)
    NVIDIA GeForce MX350
    Sound Card
    Intel
    Monitor(s) Displays
    Inbuilt 16.2" CMN PnP Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    410GB HDD (manufacturer not known)
    PSU
    External 65W USB-C
    Case
    Aluminium
    Cooling
    Dual coolers
    Mouse
    Huawei HID compliant
    Keyboard
    Std QWERTY
    Internet Speed
    1Gb/s
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    Upgraded from W10 on 28/04/2022
    Upgraded to 23H2 on 28/12/2023
Hello

The same thing happens on one of my computers. I've already tried everything and nothing. It crashes to 94% and undoes changes. We have to wait for the November update and see if it installs correctly.

In any case, with the 23H2 being released, it can be installed on the system itself with the media creation tool without having to format, in case the problem continues from windows update
 

My Computer

System One

  • OS
    Windows 11 Pro
IanMosley said:
I have the same issue.

I've done his multiple times.

I've come to the conclusion KB5031354/5 - Windows 11 Build 22621 / 22631.2428 - screwed up Windows Update.

I am also unable to do a repair / in-situ install from subsequent .ISOs (created using UPPDUMP) and various other 'solutions'.

I've therefore decided to wait for the RTM version of Windows 11 23H2 November(?) Update (on 14 Nov 2023?) as it's only going to be be a few more days to get the authorised Media Creation Tools and then do a clean install.
Click to expand...
Do a repair install using the MS ISO, it will check for updates during the repair and should give you the latest update. Technically it will downgrade you to 22621.1702 (the latest MS ISO version) and then upgrade
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
I had the same issue with my Dell XPS 8930 on Thursday. It rolled back out eventually, but I did not even attempt to install that Update on my Dell XPS 15 7590 laptop.

Like everyone else, I am just going to wait it out. I have better things to do than waste 30 minutes trying to successfully install a buggy update.

Have a great day.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 24H2 (Build 26100.3775)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.35.0
garioch7 said:
I had the same issue with my Dell XPS 8930 on Thursday. It rolled back out eventually, but I did not even attempt to install that Update on my Dell XPS 15 7590 laptop.

Like everyone else, I am just going to wait it out. I have better things to do than waste 30 minutes trying to successfully install a buggy update.

Have a great day.

Regards,
Phil
Click to expand...
Exact same install failures on XPS-8930 and G5-5000 machines. Recovery from failure should be smoother.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    XPS-8930
    CPU
    I9-9900K
    Motherboard
    Dell
    Memory
    16
    Graphics Card(s)
    RTX-2060
@mikeinanaheim @Miguelgrado

Welcome to Eleven Forum. Sorry you had to find us by experiencing an update failure, but we are happy to have you onboard.

Have a great weekend.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 24H2 (Build 26100.3775)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.35.0

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
YES! Using Malwarebytes Premium. Turned it off and turned off auto-start with Windows boot-up.
Did sfc / scannow and 2 disms. The KB5031455 package installs without issue. THANKS FOR SUGGESTION.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    XPS-8930
    CPU
    I9-9900K
    Motherboard
    Dell
    Memory
    16
    Graphics Card(s)
    RTX-2060
@Miguelgrado

Thanks for the "heads-up." I disabled Malwarebytes Premium and stopped it from starting upon reboot. The update went in perfectly.

There is a topic in the Malwarebytes Forum on this issue:

forums.malwarebytes.com

KB5031455 borked by Malwarebytes?

https://support.microsoft.com/en-us/topic/october-26-2023-kb5031455-os-build-22621-2506-preview-6513c5ec-c5a2-4aaf-97f5-44c13d29e0d4 So this one got my PC in a bootloop. Disabled MWB exploit protection etc and it got through. Test for yourself and do with the information as you will.
forums.malwarebytes.com forums.malwarebytes.com

Once again, thank you. Have a great day, and thank you for sharing that information.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 24H2 (Build 26100.3775)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.35.0
Brizzle said:
As the title says, this update won't install on either of my computers either via Windows Update or after downloading the .msu file and manually running the installation.
Click to expand...
I've managed to resolve my - our?- issue!!

See messages #13 thru #16 in this thread.

I stopped Malwarebytes loading at boot and successfully ran the .msu manually.

< < Note that I'm now on Build 22631.2506
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (Build 26100.3909)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix - BOOT
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
I'm now on Build 22631.2506

Is that Build on Version 22H2 or 23H2?

My RTM fully up to date, not being offered Version 23H2 yet:
1698603912700.png
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
@Berton

I am on 22H2, and that is my build number. I have not been offered 23H2 either.

Have a great day.

Regards,
Phil
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 24H2 (Build 26100.3775)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS8930 SE
    CPU
    Intel i7-9700K 4700 MHz
    Motherboard
    Dell XPS 8930
    Memory
    32 GB (4 x 8GB SK Hynix DDR4 @1333 MHz) (2666 MHz)
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 (6 GB) GDDR6 300 MHz
    Sound Card
    None
    Monitor(s) Displays
    Dell UltraSharp U2518D 25"
    Screen Resolution
    2560 x 1440
    Hard Drives
    NVMe Intel 1024 TB
    Seagate 2 TB, SATA-III
    PSU
    850 W Gold Standard
    Case
    Dell XPS 8930 Base (Special Edition)
    Cooling
    Air
    Keyboard
    Dell 0G4D2W
    Mouse
    Dell MOCZUL
    Internet Speed
    Download 553 Mbps, Upload 686 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.1.31
  • Operating System
    Windows 11 Pro Version 23H2 (Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    i7-9750H 4.5 GHz
    Motherboard
    Dell XPS 15 7590
    Memory
    16 GB (2 x 8GB @ 1333 MHz) DDR4-2666 MHz
    Graphics card(s)
    NVIDIA GeForce 1650 4 GB GDDR5
    Sound Card
    None
    Monitor(s) Displays
    Dell XPS 15 7590, 15.6" InfinityEdge Anti-Glare, Non-Touch
    Screen Resolution
    1920 x 1080
    Hard Drives
    512 GB M.2 PCle NVMe SK Hynix
    PSU
    130W Power Adapter
    Case
    Dell XPS 15 7590
    Cooling
    Air
    Mouse
    Logitech M510
    Keyboard
    Laptop
    Internet Speed
    Download: 400 Mbps, Upload: 203 Mbps
    Browser
    Google Chrome
    Antivirus
    ESET Smart Security Premium, plus Malwarebytes Premium
    Other Info
    BIOS Version 1.35.0
Well, it seems that the culprit is Malwarebytes premium. I disabled the startup with windows and in addition the self-protection module and shields, then closed it completely from icon next to the clock and the update was installed without problems
 

My Computer

System One

  • OS
    Windows 11 Pro
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