Keep running into this problem on a brand new pc


whiggs

Active member
Local time
6:35 PM
Posts
7
OS
Windows 11
Hey Everybody. So, I am having this issue with a new laptop I just bought 3 months ago, and it has gotten to the point that I do not know where to go from here. I finally was able to purchase a laptop that I felt was powerful enough to handle the workload I expect of the devices that I use, an Alienware m18 R2. However, to save money and because I just like working on hardware, I purchased the laptop with the smallest amount of RAM and hard drive space while maintaining the greatest upgrade potential. So, when I got the laptop, I immediately replaced the single 32 GB stick of RAM that came with the laptop with 2 sticks of this RAM, and I added this 4 TB SSD drive to an empty and available slot in the laptop. So the issue manifests itself whenever some tool attempts to use the 7zip command line to perform some task. For example, I am sure that many of you are aware of the windows package manager chocolatey. So, I attempt to use chocolatey to install sysinternals on my machine, and, when chocolatey attempts to extract the contents of the zip file the package downloads from the internet, I get this error:

RolTdBy.png


This is perplexing, as, when I install the same sysinternals package using the same version of chocolatey on two of my older laptops, they complete without issue. Furthermore, as I researched this issue, one of the "fixes" was to simply update the version of 7zip that the application uses to extract from the archive. So, I rename the older, 32 bit version of the 7zip files (7z.exe and 7z.dll) that came pre-packaged with chocolatey (located in the tools directory in the chocolatey installation folder), and copy the most up-to-date, 64 bit version of the same 7zip files into the same directory, try the installation again, and, like magic, it works without issue. I almost wish it had not worked, as I would at least be able to make some kind of educated guess as to what the problem was, but since updating the version of 7zip did work, I am sitting here wondering why. Why did the chocolatey install work on my older laptops but fail on the newest one? Or rather, why did the version of 7zip that came pre-packaged with chocolatey work without issue on my older laptops while it produced errors on my newest one. Another example of this issue manifesting on the new laptop is when I try to install msys2 and the below message is displayed:
xT5UevO.png

However, I do not receive this message when installing msys2 on my older laptops. So, here is some information: my old laptop and new laptop have the same operating system installed:

4cRVmdQ.png

KA55m7v.png


And here are some of the troubleshooting steps I have gone through and the results:
1) I read that the 7zip crc error might be caused by a hard drive error, so I booted a Windows to-go operating system from an external USB flash drive on the new laptop and tried to install msys2 on the windows to go operating system. I ran into the same problem, so it doesn't seem to be related to the hard drive.
2) I also read that it might be faulty ram, so I ran both the built in Windows memory diagnostic tool, the manufacturer hardware diagnostic tool, as well as all of the tests provided in the memtest86 tool, and all hardware passed all the tests.
3) all drivers and bios are up to date according to the manufacturer update tool

I don't know where to go from here. Part of me thinks that it is, in fact, a hardware issue (is the hard drive or RAM somehow incompatible with the laptop), but, other than this weird problem, I am not finding any evidence of that..... Any input would be awesome,
 

My Computer

System One

  • OS
    Windows 11
I don't know where to go from here. Part of me thinks that it is, in fact, a hardware issue (is the hard drive or RAM somehow incompatible with the laptop), but, other than this weird problem, I am not finding any evidence of that..... Any input would be awesome
Didn't seen it mentioned but did you go back to only the original RAM and issues didn't occur? I keep on hand bootable Linux LiveUSB Thumb drives for checking if hardware works outside of Windows.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Didn't seen it mentioned but did you go back to only the original RAM and issues didn't occur? I keep on hand bootable Linux LiveUSB Thumb drives for checking if hardware works outside of Windows.
hmm. No. I did not switch the ram back yet. I could give that a shot. As for the creating a linux live USB, I have not tried that either, but I did create that Windows to go USB that I booted a windows 10 installation from.
 

My Computer

System One

  • OS
    Windows 11
Didn't seen it mentioned but did you go back to only the original RAM and issues didn't occur? I keep on hand bootable Linux LiveUSB Thumb drives for checking if hardware works outside of Windows.
wanted to confirm for those who are interested that it was, in fact, the ram that was the issue. Strangely, re-seating the ram was enough to resolve the issue
 

My Computer

System One

  • OS
    Windows 11
wanted to confirm for those who are interested that it was, in fact, the ram that was the issue. Strangely, re-seating the ram was enough to resolve the issue

Is often the case with hardware. Good job (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
(y)
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
As a PC service tech, I've solved many computer problems by just reseating the RAM, or some other card that plugs into a motherboard socket.
I would just add, that I always clean the edge connector on the RAM or plug in card, before reseating it.
I like Denatured Alcohol on a soft cloth, to clean edge connectors. (use of an abrasive can actually remove the Gold plating on the edge connectors).

Back in the day, when ram had visible 'Legs' on the sides of the ram chips, just a little dirt between the legs could be like a piece of wire, and short out the chip. I've actually washed that old RAM with soap and water, and an old tooth brush, to clean the ram.
I've saved hundreds of sticks of ram, that tested BAD, by just washing it.

Cheers Mates,
TM :cool:
 

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