Laptop randomly crashes when on Sleep


P

pote2639

Member
Local time
4:48 AM
Posts
5
OS
Windows 11
Hello,


For some reason when I went away and come back I noticed that my Laptop is somehow rebooted itself as every apps closed when I came back checking out the laptop, turns out when I check Event Viewer the computer BSODed and here is the dump file.



Here is the Dump file, I really appreciated it anyone can help me troubleshooting with the Dump file :)

OneDrive

1drv.ms 1drv.ms
 
Windows Build/Version
22631.2787

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    i7-12700H
    Motherboard
    AORUS XE5
    Memory
    32GB DDR5 5200MHz (Running at 4800Mhz)
    Graphics Card(s)
    RTX 3070Ti Laptop
    Screen Resolution
    2560x1440
Whenever possible we would like to improve the website.

How come the posting instructions were not seen or followed?

What modifications if any would be useful?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hello and welcome to the forum!

It would help if you followed the BSOD Posting Instructions so that we get all the necessary troubleshooting data in one go.

The dump you posted is corrupted sadly, one common cause of that is either bad RAM or a bad system drive. In addition, the bugcheck was DRIVER_OVERRAN_STACK_BUFFER and that's also indicative of a potential RAM problem.

Once you've uploaded the requested zip file please download Memtest86 (free) and use that to test your RAM. Raun this free version twice so that you do a total of 8 iterations of the 13 different tests.
 

My Computer

System One

  • OS
    Windows
ubuysa said:
Hello and welcome to the forum!

It would help if you followed the BSOD Posting Instructions so that we get all the necessary troubleshooting data in one go.

The dump you posted is corrupted sadly, one common cause of that is either bad RAM or a bad system drive. In addition, the bugcheck was DRIVER_OVERRAN_STACK_BUFFER and that's also indicative of a potential RAM problem.

Once you've uploaded the requested zip file please download Memtest86 (free) and use that to test your RAM. Raun this free version twice so that you do a total of 8 iterations of the 13 different tests.
Click to expand...
My Apologies, here it is

OneDrive

1drv.ms 1drv.ms

for the memtest I'll test it soon and will get back to you :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    i7-12700H
    Motherboard
    AORUS XE5
    Memory
    32GB DDR5 5200MHz (Running at 4800Mhz)
    Graphics Card(s)
    RTX 3070Ti Laptop
    Screen Resolution
    2560x1440
Also I’ve tested my memory with memtest86 and no errors at all with 4 full tests
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    i7-12700H
    Motherboard
    AORUS XE5
    Memory
    32GB DDR5 5200MHz (Running at 4800Mhz)
    Graphics Card(s)
    RTX 3070Ti Laptop
    Screen Resolution
    2560x1440
For all steps / test results make sure that images or share links are posted into the newest using one drive, drop box, or google drive.

OneDrive > opened to >

Microsoft OneDrive

onedrive.live.com onedrive.live.com
This item might not exist.........


Please comment on post #2.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Wherever you upload it please make it public so that we don't need to login to download it.
 

My Computer

System One

  • OS
    Windows
Sorry, here it is. I cannot edit the last message anymore for some reason

Microsoft OneDrive

1drv.ms 1drv.ms
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    i7-12700H
    Motherboard
    AORUS XE5
    Memory
    32GB DDR5 5200MHz (Running at 4800Mhz)
    Graphics Card(s)
    RTX 3070Ti Laptop
    Screen Resolution
    2560x1440
There is no minidump for some reason...
Code: 
Event[9567]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2023-11-25T12:22:09.1070000Z
  Event ID: 1005
  Task: N/A
  Level: Error 
  Opcode: Info  

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Pote-Laptop
  Description: 
Unable to produce a minidump file from the full dump file.
Can you please upload the file C:\Windows\Memory.dmp, that's the full kernel dump.
 

My Computer

System One

  • OS
    Windows
How come the the computer is using volume activation?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
ubuysa said:
There is no minidump for some reason...
Code: 
Event[9567]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2023-11-25T12:22:09.1070000Z
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Pote-Laptop
  Description:
Unable to produce a minidump file from the full dump file.
Can you please upload the file C:\Windows\Memory.dmp, that's the full kernel dump.
Click to expand...
Actually the one I uploaded in the OP is the full dump.. so it seems the dump is all corrupted but so far I haven't encounter any BSOD for the past 2 days yet.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    i7-12700H
    Motherboard
    AORUS XE5
    Memory
    32GB DDR5 5200MHz (Running at 4800Mhz)
    Graphics Card(s)
    RTX 3070Ti Laptop
    Screen Resolution
    2560x1440
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