Solved Logitech Brio 4k Stream Edition Windows 11 - Windows Hello - How to?


anaschillin

New member
Local time
10:35 PM
Posts
2
OS
Windows 11
Hi,

After spending almost 2 days trying to figure it out, I have given up and no longer able to figure this out.

I have a Dell XPS 17 9720 for work. Laptop has a integrated webcam which support Windows Hello. I have being using for some time.

I recently purchased the Logitech Brio 4k Stream - (Supports Windows Hello) as I have decided to use for Windows Hello instead. For the life of me cannot figure out how to get Windows to use the Brio for Hello.

I do not have the option listed here in my settings: Select Preferred Hello Camera in Windows 11

I have updated the firmware on my biro to latest being 1.3

The camera works are a external camera in all other apps is detected correctly everywhere else.

I have investigated Windows Hello ESS and it seems Core Isolation needs to be turned off so attempted that no luck, turning it on also no luck.

The camera is attached to USB 3.1 port. I have attempted to connect it to laptop directly and to the WD19TB dock too. Both of which I am having no luck getting the camera to work for Windows Hello.

I have attempted to re-register for Windows Hello but luck of using the external camera

Any help would be great.

Regards
 
Windows Build/Version
23H2 22631.4541

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS
Update: I removed existing biometric face recognition. Then I disabled Integrated IR camera from Device Manager. Started the face scan and it picked up my external camera. Sorted it works as expected. Although I still do not have option to configure which camera to use from Settings menu
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS
Can you provide a link to the actual camera you have?

Edit, I see you solved the problem.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4351)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System

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