Logitech G502 Proteus Mouse keeps freezing/unhooking itself.


Catnip

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I'm having a problem with my Logitech G502 Proteus mouse. It keeps randomly freezing and disconnecting. When it does, the lighting setup switches from my preset to a breathing effect, and of course, the mouse pointer won't move. Sometimes this issue affects the keyboard as well (unable to type and the lighting loses its mind). I have looked online and it seems the G502 has some strange issues with disconnecting, but I was hoping that someone here can shed some light on what might be happening.

This is a WIRED mouse.

Things I have tried:

1. Different USB ports - all of the ports in my computer, including the one on the keyboard, and my hub
2. Set USB selective suspend setting is now set to Disabled.
3. Updated Windows, including a repair install last week.
4. Reinstalled the Logitech GHUB software.
5. Removed the drivers and re-installed them for both mouse and keyboard.
6. Disassembled the mouse and cleaned the laser, the button switches and the scroll wheel encoder.
7. Set the mouse device parameters in the GHUB software to reside on the mouse so that the parameters do not come from the PC.
8. Set the reporting speed in the GHUB software to 500. (as advised on Reddit)

So far, nothing has helped. This problem is completely random and seems to happen most when I am playing games. There are no tweaks active in my PC. It is all stock.

I am at wit's end with this. Does anyone have any more ideas? Or am I looking at buying another manufacturer's mouse? (I'm kind of soured on Logitech at this point.)
 
Windows Build/Version
Win 11 Pro 24H2

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
I had the same issue just recently with my G402 that's why I switched to wireless (MX Master S2). The PC keeps beeping which indicates USB connection problem. I got tired of it and bought the new wireless one.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    500GB Adata SSD (OS Only)
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)

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