Solved Windows 11 keeps freezing up on me

zbook · Jan 14, 2022

The logs displayed 7 unexpected shutdowns and restarts.

There were no BSOD.

There were live kernel dumps.

The Intel bluetooth driver caused the live dump.

If you can uninstall ASUS software as trial and error steps this may impact the freezing.

tnnlynch · Jan 14, 2022

zbook said:
Please uninstall:
ibtusb.sys
Intel Wireless Bluetooth

Monitor the computer for freezing.

If there is no freezing without the driver then reinstall using:

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

www.intel.com

ibtusb Intel(R) Wireless Bluetooth(R) c:\windows\system32\driverstore\filerepository\ibtusb.inf_amd64_0e6c4115aef06163\ibtusb.sys

I removed the bluetooth driver. Will see how that impacts my use tomorrow. From the time in the logs the asus failures were when I restarted. If it still fails I will remove the asus next.

Thanks for your help Zbook.

glasskuter · Jan 14, 2022

Due to the sheer amount of information in Event Viewer, sometimes Reliability Monitor (AKA Performance Monitor) is more helpful. Reliability Monitor monitors the stability of your system. It lays it out in graph form by day letting you see the faults it encountered. You can click on the fault within the graph and at the bottom it gives info of what the fault was. Doublle click on the fault in the bottom pane and it expands out with more detailed info.
To get to Reliability Monitor, In search box type Reliability. Click on View Reliability History

vannn · Jan 14, 2022

glasskuter said:
Due to the sheer amount of information in Event Viewer, sometimes Reliability Monitor (AKA Performance Monitor) is more helpful. Reliability Monitor monitors the stability of your system. It lays it out in graph form by day letting you see the faults it encountered. You can click on the fault within the graph and at the bottom it gives info of what the fault was. Doublle click on the fault in the bottom pane and it expands out with more detailed info.
To get to Reliability Monitor, In search box type Reliability. Click on View Reliability History

sometimes i forgot the most obvious place to look. lol. so i went on to check the event viewer and there it was! the one causing alot of error was the searchindexing. disabled it and now everything is back to normal! :eek:

tnnlynch · Jan 14, 2022

Reliability history is a great way to look at the event logs. I noticed that Armoury crate was in my logs only one day but Brother PowerEngage failed to reconfigure every day this week near the lockups. I have removed that now and will see if that makes a difference. If it doesn't, Armoury crate gets removed next.

tnnlynch · Jan 14, 2022

Well, that didn't take long. locked up again. Removed the armoury crate software using the ASUS removal tool. Didn't mention it but I did reinstall the Intel Bluetooth driver when I removed the Brother application.

glasskuter · Jan 14, 2022

Have you checked to see if you still experience the issue in a clean boot as I suggested in post 14?

tnnlynch · Jan 14, 2022

glasskuter said:
Have you checked to see if you still experience the issue in a clean boot as I suggested in post 14?

Not yet. The reliability monitor pointed at PowerEdge and Armoury crate so I ran those down first. A clean boot will be next.

glasskuter · Jan 14, 2022

If you do not experience problems in clean boot, it's a matter of process of elimination as described in the tutorial to find what causes the issue. If you do experience problems in clean boot, it points inward to the operating system and base drivers.

zbook · Jan 14, 2022

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Then clean install Windows 10 > install drivers from the motherboard manufacturer's website followed by Windows updates > test for freezing

Clean Install Windows 10

How to Clean Install Windows 10

www.tenforums.com

If there is a critical application then install starting with Windows 10.

If there is no freezing > upgrade to Windows 11

Or clean install Windows 11 > install drivers from the motherboard manufacturer's website followed by Windows updates > test for freezing

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

If there is no freezing with Windows 11 then install applications over time to test for freezing.

tnnlynch · Jan 14, 2022

I was not active on my W11 system all day but no crashes. We shall see how it works the next few days.

tnnlynch · Jan 15, 2022

Up all day today. Active for hours with hours of inactivity in between and no crashes. I will install Armoury crate again Monday, see if it replicates the issue and assuming it does play with the clean boot.

glasskuter · Jan 15, 2022

tnnlynch said:
I will install Armoury crate again

No, do not do that. Once you have eliminated all the already installed programs through process of elimination in clean boot, boot into normal boot before you install anything. You will be defeating the purpose of clean boot by adding Armoury back into the mix. Wait until you are done testing to install it. Instructions are included in the tutorial how to exit clean boot.

tnnlynch · Jan 15, 2022

Didn't even get there. Shortly after my post and 9 hours of working fine it died. Crashed so hard (black screen) I had to do a hard power reset.

glasskuter · Jan 15, 2022

If Armoury Crate is your problem, get rid of it for good. You don't have to have it installed. Instead of troubleshooting, you have several options available to you. Back up your data and do a system reset (choosing the option to wipe everything because you don't want anything you have installed to still be causing problems) This will put it back to out of box state. In this state you can prove whether any of the Asus add on crap causes problems. A second option is a clean install which will result in a clean windows with no crapware installed. You can also consider returning it if this is a new system still within the return window. Even then it would need to be reset into the out of box state.

tnnlynch · Jan 15, 2022

Armoury crate was not installed for this latest issue which was a BSOD. I should probably post that in the BSOD thread.

I did not have a clean boot for that failure. Running that way now.

glasskuter · Jan 15, 2022

If Armoury Crate is your problem, get rid of it for good. You don't have to have it installed. Instead of troubleshooting, you have several options available to you. Back up your data and do a system reset (choosing the option to wipe everything because you don't want anything you have installed to still be causing problems) This will put it back to out of box state. In this state you can prove whether any of the Asus add on crap causes problems. A second option is a clean install which will result in a clean windows with no crapware installed. You can also consider returning it if this is a new system still within the return window. Even then it would need to be reset into the out of box state.

glasskuter · Jan 15, 2022

sorry. post duplicated-removed

tnnlynch · Jan 15, 2022

This was a clean install of windows 11 on all new hardware I assembled. I then updated all the drivers and installed the software I plan on using. Last update was a new graphics card after which I started using the system side by side with my old W10 machine.

I can post my latest logs to the bsod thread since it was different than my original problem. Never really worked with debug files in windows 11, what do you use to read them? SDK Windbg or is there something new?

tnnlynch · Jan 15, 2022

never mind. found the bsod tutorial.

Solved Windows 11 keeps freezing up on me

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