HELP Why Is My Dell PC frequently, randomly freezing up


In this day and age, MacAfee is not really needed because Windows Defender is actually pretty good as long as your careful with your usage of the internet (like avoiding clicking on sketchy ads or visiting unsafe sites). In addition, it does use quite a lot of system resources in the background which could be contributing to your problem.
Thank you for the info i appreciate it, but are you able to address my current issue/question?
 

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
I posted that V2 log above that you mentioned yesterday, not sure if I posted/uploaded it correctly to where you @Ghot or @zbook can see it? Thanks again for your help


Yeah... we can all see it. :cool:
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3037 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Thank you for the info i appreciate it, but are you able to address my current issue/question?


McAfee may BE the problem.

Anyway... you need to realize that zbook responds to ALL the BSOD posts.
He's only one person. Give him time, he'll get to yours. :-)


While you're waiting, you should probably remove McAfee.

Use Option #2, here...




As others have mentioned... Microsoft Defender AV and firewall, can do the job.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3037 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Yeah... we can all see it. :cool:
Good so I did it correctly, yippee now I'll cross my fingers, wait and hope someone can help me
 

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
Good so I did it correctly, yippee now I'll cross my fingers, wait and hope someone can help me


I dunno. It "looks" OK, but it's awful small.

I downloaded someone else's V2 Log report, it was 57MB.
Yours is like .5 MB
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3037 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
I dunno. It "looks" OK, but it's awful small.

I downloaded someone else's V2 Log report, it was 57MB.
Yours is like .5 MB
Maybe because I have duel drive, i think it only did the info from my drive with my OS on it, maybe that's why its small?
 

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
Maybe because I have duel drive, i think it only did the info from my drive with my OS on it, maybe that's why its small?


I dunno. I'm not a BSOD guy.
Those logs give me a headache. If they were in plain English, they wouldn't be too bad.
But they're in... the dreaded Micro-speak. :D
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3037 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
I dunno. I'm not a BSOD guy.
Those logs give me a headache. :D
What is BSOD? if its for Blue Screen... I'm not having any Blue Screen issues or at least none have ever popped up. What would you consider your "specialty" then?
 

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
What is BSOD? if its for Blue Screen... I'm not having any Blue Screen issues or at least none have ever popped up. What would you consider your "specialty" then?


BSOD stands for Blue Screen of Death.

We "know" you're not having BSODs. But in this case... the troubleshooting steps are the same.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3037 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
BSOD stands for Blue Screen of Death.

We "know" you're not having BSODs. But in this case... the troubleshooting steps are the same.
Ok, got it.
 

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
it will randomly just freeze up.
Both my mouse and key board will not work and my screen is just frozen which forces me to do a hard reset to get things up and running.
It will literally just do it out of no where sometimes more then once a day and then go for several days maybe a week without issue.
I have done a complete reinstall of the OS, but the issue just continues.


The V2 logs reported 3 unexpected shutdowns and restarts without BSOD.

Windows 11 Home
Version : 10.0.26100
Installation 10/12/2024




Suggestions:

1) Check temperatures










2) Run the full/ custom Dell diagnostics > take pictures > post images or share links displaying the tests performed with results







3) Check to see if this entry has any significance for Windows home


Unable to load Pluton-Windows firmware. StatusCode: STATUS_SUCCESS, Reason: Failed to apply firmware.





Code:
Event[2083]
  Log Name: System
  Source: EventLog
  Date: 2024-10-18T07:08:48.7600000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DeesDeskTop
  Description:
The previous system shutdown at 4:56:01 PM on ?10/?17/?2024 was unexpected.

Code:
Event[1712]
  Log Name: System
  Source: EventLog
  Date: 2024-10-16T17:47:24.6520000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DeesDeskTop
  Description:
The previous system shutdown at 5:10:57 PM on ?10/?16/?2024 was unexpected.

Code:
Event[828]
  Log Name: System
  Source: EventLog
  Date: 2024-10-14T10:09:06.3750000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DeesDeskTop
  Description:
The previous system shutdown at 9:42:24 AM on ?10/?14/?2024 was unexpected.

Code:
Event[2110]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-18T07:08:36.9170000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DeesDeskTop
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
Event[1729]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-16T17:47:12.8190000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DeesDeskTop
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
Event[854]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-14T10:08:54.7890000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DeesDeskTop
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The V2 logs reported 3 unexpected shutdowns and restarts without BSOD.

Windows 11 Home
Version : 10.0.26100
Installation 10/12/2024




Suggestions:

1) Check temperatures










2) Run the full/ custom Dell diagnostics > take pictures > post images or share links displaying the tests performed with results







3) Check to see if this entry has any significance for Windows home


Unable to load Pluton-Windows firmware. StatusCode: STATUS_SUCCESS, Reason: Failed to apply firmware.





Code:
Event[2083]
  Log Name: System
  Source: EventLog
  Date: 2024-10-18T07:08:48.7600000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DeesDeskTop
  Description:
The previous system shutdown at 4:56:01 PM on ?10/?17/?2024 was unexpected.

Code:
Event[1712]
  Log Name: System
  Source: EventLog
  Date: 2024-10-16T17:47:24.6520000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DeesDeskTop
  Description:
The previous system shutdown at 5:10:57 PM on ?10/?16/?2024 was unexpected.

Code:
Event[828]
  Log Name: System
  Source: EventLog
  Date: 2024-10-14T10:09:06.3750000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DeesDeskTop
  Description:
The previous system shutdown at 9:42:24 AM on ?10/?14/?2024 was unexpected.

Code:
Event[2110]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-18T07:08:36.9170000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DeesDeskTop
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
Event[1729]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-16T17:47:12.8190000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DeesDeskTop
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
Event[854]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-14T10:08:54.7890000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DeesDeskTop
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Thank you for trying to help. Do i need to run your suggestions in that order or does it matter? Also with the Dell diagnostic you suggest running it states "take pictures", of what?
 

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
Any order.

There are several Dell diagnostics.
Tests can be selected and deselected.
When the custom tests (select each one) have completed there will be results.
Take pictures to record which tests completed with their results.

Other more rigorous can be selected with third party software.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Any order.

There are several Dell diagnostics.
Tests can be selected and deselected.
When the custom tests (select each one) have completed there will be results.
Take pictures to record which tests completed with their results.

Other more rigorous can be selected with third party software.
I ran the Dell Full diagnostic, like 40 minutes covered everything and everything came up as PASSED attached are two of the reports. I appreciate your time and any help or suggestions on fixing this.
 

Attachments

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
"We" are the consensus of most of the contributors on this and every other tech support forum.
If you want to use McAfee, by all means do it. Just be aware that 3rd party Anti-Virus apps are not required these days as Windows Security (Defender) works just as well and it is a part of Windows so it gets updated regularly. Also, it is free.

McAfee has a large footprint and it sometimes causes issues with Windows. To test, please at least Disable it. McAfee also has subscription cost.
The bottom line is it is your computer and you can do with it what you like. But we still suggest uninstalling McAfee. You can always reinstall it if you like.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Which link has the dell custom diagnostic results?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Which link has the dell custom diagnostic results?
Im sorry I thought I attached it. It is in a word document, did it not post?
 

Attachments

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
here is another updated monitor report
 

Attachments

My Computer

System One

  • OS
    Windows 11 24H2 OS Build 26100.2033
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell 8940
    CPU
    11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.80 G
    Motherboard
    A00 0427JK
    Graphics Card(s)
    NVIDIA GeForce GTX 1660 super Intel(R) UHD Graphic 750
    Hard Drives
    NVMe PC SN530 NVMe WD
    ST2000DM008-2FR102
1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





2) Create a new restore point:






2) Turn off Windows fast startup






3) Temporarily uninstall all non-Microsoft antivirus and firewall software using the applicable uninstall tool





4) Make sure that Microsoft defender is on




5) Place the computer into clean boot





6) Monitor the computer using reliability monitor:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I had some recent issues with my Dell. Sometimes I would come back to the PC after being away and the screen would be frozen. Other times I would find the machine had powered off and unexpected shutdowns were reported in event viewer.
I'm not saying it will work for you, but here's what I did and I have since had no problems.

I went to control panel> power options.
I made sure balanced power plan was selected. Beside balanced power plan, I selected "change plan settings" Then "restore default settings for this plan"

Open a command prompt as administrator.
type powercfg -a
Make sure that S3 sleep is an available option (like in the screenshot below) If it is not, post a screenshot of your powercfg window so I can look at it.

I then turned off hibernate. This enabled S3 sleep.
In the command prompt window
Type powercfg.exe /hibernate off and press Enter

Run another powercfg -a

My powercfg window now looks like this.

Screenshot 2024-10-23 222908.png
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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