Need some help with my email acc

Barnaby44 · Dec 2, 2024

Hello.
My email acc has suddenly just stopped working. I get an error saying not synchronising [not connecting to server] but sending has a green tic against it.
It says Outlook one of two Tasks has completed successfully.
Not really sure where to start and if I would be best advised unstalling365 and loading it in again.
Is there anywhere on here that will give some assistance with this problem as I'm not sure if I should be looking in 365 or email browsers for help.

Thanks

glasskuter · Dec 2, 2024

Lots of changes been going on in email lately. It would help if you provide more info.
The domain of your email address (ie @XxXxX)
Do you use webmail or an email application to receive your mail.? What email application? ie Outlook as part of MS office (version of Office?) Thunderbird, other, OR the Outlook (new) that's part of WIndows?

XxXxX · Dec 2, 2024

(@XxXxX) .. you called m'lady.
joking, just joking, honest ..

Barnaby44 · Dec 2, 2024

Thanks glasskuter.

My email acc is on @virgin.net and it is part of the 365 office pack.
Best

XxXxX · Dec 2, 2024

i found this if its of any help.

Unable to access my Virgin.net emails from Microsoft Outlook | Virgin Media Community - 5528850

During the last month I have been unable to send and now receive my Virgin.net emails using an email 'client' app such as MS Outlook. My IMAP and SMTP... - 5528850

community.virginmedia.com

and this.

Virginmedia.com IMAP server setting for outlook

I have a new computer and wanting to set up Outlook as my mail handler. When i input my email address and password it comes back with the message that the IMAP server cant be contacted and check my username and password, they work fine and use them to log in to the Virgin webmail. i can also do...

community.virginmedia.com

best of luck, Steve ..

Barnaby44 · Dec 3, 2024

Cheers Steve that seems something very like what has happened to me.
I'll check it out now but I am a bit worried I've messed things up internally when I didn't need to alter anything. If I have is there a reset/default button I can activate for outlook.

Thanks

Helmut · Dec 3, 2024

The main point is Virgin Media is no longer providing Email services.

Therefore you have to use another Email service. It is rather a tedious and disruptive task to change but it has to be done.

That usually means opening Email Accounts like Gmail, Outlook Mail(Microsoft Account) and many other alternatives.

You need to move away from ISP provided Email services as they seem to be closing down in general.

The default position is to use the Webmail Access. You can try removing the Virgin Email account from Outlook, clearing cookies etc, and re-adding but there is no such thing as a reset/default button.

Old Email Accounts do not have modern security features required by Mail clients. Whilst you may get away with using an App Password that is not a long term solution.

I am in a similar position with a different ISP they no longer provide Email services.

Barnaby44 · Dec 3, 2024

Thank you Helmut your experience sums up my situation perfectly.

Rollback_Jockey · Dec 3, 2024

Helmut said:
The main point is Virgin Media is no longer providing Email services.

My Virgin media email account is alive and healthy.

Rollback_Jockey · Dec 3, 2024

Barnaby44 said:
My email acc is on @virgin.net and it is part of the 365 office pack.

You office and email accounts are 2 very separate entities.

XxXxX · Dec 3, 2024

@Barnaby44
i would first try deleting the account in outlook, shut outlook down, then re-enter the account as if you were opening a fresh account.
see if the settings work then.

if not then please try Thunderbird email program to see if that fully connects with your account.

Thunderbird — Free Your Inbox.

Thunderbird is a free email application that’s easy to set up and customise - and it’s loaded with great features!

www.thunderbird.net

here is the Thunderbird help page for a bit of light reading.

Thunderbird Help

support.mozilla.org

best of luck, Steve ..

Barnaby44 · Dec 4, 2024

Thanks again Steve I'll give that a go.
It's looking like I'm going to have to jump ship from Virgin and try another email program maybe Thunderbird like you say. I'm hoping that I can still import my old emails across as that will be a lot to lose.

Regards

Bastet · Dec 4, 2024

You might require an app specific password if the VMware account is the primary one.
I know I did when adding it to Outlook Mail & Office/Outlook 365.

Barnaby44 · Dec 4, 2024

Steve [XxXxX] I have a question.
You say to close down my outlook acc but I read if I do that I have to close my Msoft acc too which will delete my emails making them unavailable to me going forward, is that correct.

Best

XxXxX · Dec 4, 2024

Barnaby44 said:
Steve [XxXxX] I have a question.
You say to close down my outlook acc but I read if I do that I have to close my Msoft acc too which will delete my emails making them unavailable to me going forward, is that correct.

Best

no not your account just the outlook program.
delete the virgin details within outlook. close 'OUTLOOK' program down.
then re-open the outlook program and re-set the virgin account up as if it was a fresh account.

please dont close any account just the program.
best of luck, Steve ..

Helmut · Dec 4, 2024

A Microsoft Account consists of Outlook Mail and OneDrive online storage. So closing your Microsoft Account will remove your Mail & Content from both. See the MS T & C. for details.

Things like New Outlook/Classic Outlook, Thunderbird, Mail & Calendar App, are Mail Client apps. They are just a convenience/front end to display various Email Accounts in one place with the same interface.
Installing and using these has nothing to do directly with your Email Accounts.

There is much confusion because of MS naming decisions.

Rollback_Jockey said:
My Virgin media email account is alive and healthy.

That is not the point, so does my ISP provided Email still work, but long term the Email account (very old) does not meet modern security standards, and if you change your ISP they will eventually stop providing the service for free.
It maybe alive at the moment, but certainly not healthy.

Email from Virgin Media about closing my email account

I have received the email containing: ‘As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be...

community.virginmedia.com

Old email deactivated

Hi My auntie has recently signed up a new virgin media account. She uses an old virgin.net email address from years ago. However, she was told this would be deactivated as they have signed up for a new account. When she enquired about this with her virgin media account manager, he said to ignore...

community.virginmedia.com

kelper · Dec 4, 2024

I always advise friends and family not to use an email tied to your internet provider as it is such a hassle if you later change providers. Gmail is free and independant of your ISP>

Need some help with my email acc

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