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computerjoe · Sunday at 12:28 PM

After 40 years fixing PC's I'm stumped. Windows 11 Pro, Dell Inspiron 15 with SSD, 3 months old. Last update seems to be a Firmware update. Log into wifi, reboot and passcode needs to be reentered. Added control panel and user files to desktop, on reboot they are gone. Downloaded Dell updated to Downloads folder, on reboot they are gone. Seems to be reverting to some settings group. BOOT to USB drive and SSD isn't available. Regedit changes revert . I'm at the end of the rope. Cannot even wipe the drive and reload.

antspants · Sunday at 12:38 PM

Hi, Joe, welcome.

You’ve dumped a whole lot of issues into a single thread with no real detail and no question that I could read.

Maybe attack one issue at a time. We have different forum sections for different windows issues and plenty of people who would probably love to help.

James · Sunday at 12:39 PM

Sounds like a temporarily profile - except of course it probably isn't. Can you confirm, is this a local account or linked to a microsoft account?

computerjoe · Sunday at 12:40 PM

Thought not being able to save downloads, or make changes to the desktop may have appeared a problem. Trying to layout all the issues to corner what the problem is

computerjoe · Sunday at 12:42 PM

It appears to be linked to a MS account . On reboot it complains "Some support options and online tools will be unavailable" until I log into the router again.

antspants · Sunday at 12:45 PM

computerjoe said:
Last update seems to be a Firmware update.

Post KB5053598 update?

James · Sunday at 12:51 PM

Sometimes updates can cause problems with accounts (or there is just a problem anyway) and therefore you will be signed into a temporary account.

computerjoe · Sunday at 12:55 PM

I'm trying a local system reset.

computerjoe · Sunday at 1:00 PM

Only 1 user on this one and I need to use the pin to get logged on. I tried adding Administrator and it stayed until a reboot was needed. Never tried adding a new user...

computerjoe · Sunday at 1:08 PM

Lots of updates on 2-7-25. None of that KB number. It did show "update and shutdown". When rebooting. That would never go away.

computerjoe · Sunday at 1:09 PM

No other updates since 2-7-25 even though I have tried

computerjoe · Sunday at 1:31 PM

Temporary Profile sounds right. How to I not get a temporary profile?

computerjoe · Sunday at 1:33 PM

Also I can not do a "Safe Mode" boot by holding shift key/restart

Berton · Sunday at 1:43 PM

computerjoe said:
Lots of updates on 2-7-25. None of that KB number. It did show "update and shutdown". When rebooting. That would never go away.

I got KB5053598 on 3/12/2025, no issues. It's available in the Catalog.

Microsoft Update Catalog

computerjoe · Sunday at 1:51 PM

Thanks but ANYTHING I add/install/change is lost on a reboot.
I now know why I have avoided installing windows with MS Account and stayed with local accounts!

computerjoe · Sunday at 5:00 PM

James said:
Sounds like a temporarily profile - except of course it probably isn't. Can you confirm, is this a local account or linked to a microsoft account?

I left the MS account and went to a local account, made a folder in root, copied update downloads to it. Tried them, some said completed. Then rebooted and the MS account is back, root folder and download files are gone. It is stuck on time, any changes are gone if you reboot

Tester · Sunday at 5:20 PM

Do you have setup a Write filter? We do this on for example HP machines. Where we want this exact behaivor.

Look for: Unified Write Filter Utility from Dell. Somewhere in the settings you need to enable Write to allow changes to disk/ssd

computerjoe · Sunday at 5:28 PM

I got a notification about drive health. It said the SSD was "set to read only...backup in case of drive failure ". I checked properties and that shows 100% healthy. Diskpart dosen't show it set to read only. WTH?

Tester · Sunday at 5:30 PM

Can you show the output of Diskpart?

list disk

Then typ: select disk NUMBER (where NUMBER is the number of the disk , shown in list disk)
Then type: attributes disk

--
However we on work use the utility from HP for enable/disable read-only on ssd. Maybe that is also avaible for you dell machine, or maybe even in bios. We don't do Dell machines..

Bree · Sunday at 5:45 PM

computerjoe said:
Dell Inspiron 15 with SSD, 3 months old.

computerjoe said:
I got a notification about drive health. It said the SSD was "set to read only...backup in case of drive failure ". I checked properties and that shows 100% healthy. Diskpart dosen't show it set to read only. WTH?

At only 3 months old this would be a prime case for contacting Dell Support as it should have come with a minimum of 1 year of support.

computerjoe said:
It is stuck on time, any changes are gone if you reboot

That certainly sounds like the SSD has gone 'read-only'.
Make a system image ASAP, or at least back up all your user files, as the SSD may really be about to fail.

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