New HP Laptop Media Player won't open


bfunke

Well-known member
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Location
South Carolina
OS
Win11
New HP laptop with WIn 11 22H2 and MS Office. Everything seems to run well but I can't open media player. I tried unchecking media player in windows features and then rechecking it. That didn't work. I expanded option on the app and clicked uninstall which didn't appear to do anything. I went to the microsoft store and selected install but it doesn't want to open. A faint square flashes briefly but the app does not open. On my Win10 machine the app opens in a square blue window. Any ideas or suggestions. I don't have any data on the machine yet. I have my drivers backed up so I'm open to a repair install or clean install
 

My Computers

System One System Two

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080
  • Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

My Computers

System One System Two

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080
  • Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB
Which Media Player, the old or new one?

0004422.png
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
New. The legacy player works fine
 

My Computers

System One System Two

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080
  • Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB
Try running the following in a PowerShell Admin then go to the Store and re-download it.

Code:
Get-AppxPackage *zune* | Remove-AppxPackage -AllUsers
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
New HP laptop with WIn 11 22H2 and MS Office. Everything seems to run well but I can't open media player. I tried unchecking media player in windows features and then rechecking it. That didn't work. I expanded option on the app and clicked uninstall which didn't appear to do anything. I went to the microsoft store and selected install but it doesn't want to open. A faint square flashes briefly but the app does not open. On my Win10 machine the app opens in a square blue window. Any ideas or suggestions. I don't have any data on the machine yet. I have my drivers backed up so I'm open to a repair install or clean install
Try visiting the HP website and look for any updated drivers that may be available. I have posted a link below for their site. Additionally, you may want to consider either exchanging the unit or having the vendor fix the problem.

 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
No Joy on all above
 

My Computers

System One System Two

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1920x1080
  • Operating System
    Win 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP AIO
    CPU
    13th Gen Intel(R) Core(TM) i7-13700T 1.40 GHz
    Motherboard
    HP
    Memory
    500GB Samsung M.2 SSD WD HD 1TB RAM 16GB
    Graphics card(s)
    GForce RTX 3050
    Screen Resolution
    1920x1080
    Hard Drives
    500GB Samsung M.2 SSD
    WD HD 1TB

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