"Of all the customers that are using Microsoft Bitlocker, a majority (58%) are large (>1000 employees), 9% are small (<50 employees) and 33% are medium-sized." https://enlyft.com/tech/products/microsoft-bitlocker
We all, me included, need to get back on track here. It doesn't matter if the OP's sister is the ONLY person in the world who uses bitlocker. Our advice for helping her recover is what the OP came here looking for.
We all, me included, need to get back on track here. It doesn't matter if the OP's sister is the ONLY person in the world who uses bitlocker. Our advice for helping her recover is what the OP came here looking for.
Hi Chaps,
The lates message from her is:
"Sorry about the delay. I had done those two steps and the key just isn't being accepted. I can't seem to key in any of the letters though it is accepting the numbers!
Any ideas about next steps? Thanks
There is but I really don't think it will work in recovery. To be honest, I've never tried it. CTRL + Windows key + O (letter o) simultaneously
A cheap usb keyboard is under $10 or maybe she can borrow one..
I don't normally suggest this, but in this situation, that may be the best option.
Apart from the other stated problems, she can't even remember her password.
Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
Graphics Card(s)
GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
Sound Card
Realtek ALC1220
Monitor(s) Displays
Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
Screen Resolution
1920 x 1080
Hard Drives
Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
PSU
Corsair HX1200 1200W 80 Plus Platinum
Case
Fractal Design Define 7 Black Solid Case
Cooling
Noctua NH-D15 Chromax Black
Keyboard
Razer Ornata V2
Mouse
Razer DeathAdder Essential
Internet Speed
FTTN 100Mbps / 40Mbps
Browser
Mozilla Firefox
Antivirus
N/A
Other Info
Logitech BRIO 4k Ultra HD USB-C Webcam
Operating System
Windows 10 Pro
Computer type
Laptop
Manufacturer/Model
ASUS ROG Zephyrus M GM501GS
CPU
Core i7-8750H
Motherboard
Zephyrus M GM501GS
Memory
SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
Thanks, I've suggested that to her, I await the next chapter...
If I was there, I'm sure I could sort it within the hour but being several thousand miles away and different time zones doesn't aid communication.
Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
Graphics Card(s)
GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
Sound Card
Realtek ALC1220
Monitor(s) Displays
Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
Screen Resolution
1920 x 1080
Hard Drives
Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
PSU
Corsair HX1200 1200W 80 Plus Platinum
Case
Fractal Design Define 7 Black Solid Case
Cooling
Noctua NH-D15 Chromax Black
Keyboard
Razer Ornata V2
Mouse
Razer DeathAdder Essential
Internet Speed
FTTN 100Mbps / 40Mbps
Browser
Mozilla Firefox
Antivirus
N/A
Other Info
Logitech BRIO 4k Ultra HD USB-C Webcam
Operating System
Windows 10 Pro
Computer type
Laptop
Manufacturer/Model
ASUS ROG Zephyrus M GM501GS
CPU
Core i7-8750H
Motherboard
Zephyrus M GM501GS
Memory
SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
Hi folks, I got the below from my sister in law.
" I turned my laptop on and it was updating. And once it started my start menu and taskbar were gone. I tried restarting and a few other things suggested on the internet but no luck. Any ideas?"
(1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Win 11
(2) -1 WD SATA 3 - 1T for Data
(3) -1 WD SATA 3 - 1T for backup
(4) -1 BX500 SSD - 128G for Windows 7 and Lubuntu
PSU
Thermaltake 450W TR2 gold
Keyboard
Old and good Chicony mechanical keyboard
Mouse
Logitech mX performance - 9 buttons (had to disable some)
Internet Speed
500 Mb/s
Browser
Firefox 64
Operating System
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Asus Q550LF
CPU
i7-4500U 800- 3000MHz
Motherboard
Asus Q550LF
Memory
(4+4)G DDR3 1600
Graphics card(s)
IG intel 4400 + NVIDIA GeForce GT 745M
Sound Card
Realtek
Monitor(s) Displays
LG Display LP156WF4-SPH1
Screen Resolution
1920 x 1080
Hard Drives
BX500 120G SSD for Windows and programs
& 1T HDD for data
If you're using a Microsoft Account, and provided you didn't change settings, it be listed there. Log into your Microsoft account online, click on "Devices". Click on "See details" link and click Manage recovery keys. It should be listed there.
If you're not using a Microsoft Account, or the key isn't listed there, then you'll have to remember where you stored it (if you yourself setup BitLocker).
Lastly, if there is more than one key shown, use the "identifier" as shown in glasskuter's image to match the key.
Latest:
"I was using the wrong bit as the key. I don't have the points though to make that work. I have however saved all my files so will give everything another go and then take it from there."
I have no idea how she is getting her files off if things are as she says. If she can do that I'll just tell her to take it into work and have her IT dept do a fresh install. Thoughts?
