OneDrive not syncing?


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wimorrison

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I have had a message in OneDrive on my desktop machine for several weeks now saying that there are 20 files remaining to sync, but as far as I can see there aren't and nothing seems to clear this. What is also interesting is that OneDrive on my laptop (same build as desktop) doesn't show this message.

1703681727914.png

Does anyone have a suggestion on how to clear this 'error'?
 
Windows Build/Version
23h2 build 22635.2915
Last edited:

My Computer

System One

  • OS
    Win11 26100.3323
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
    CPU
    12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
    Motherboard
    Dell
    Memory
    16Gb
Most likely connectivity issue.
Does syncing work if you put brand new file into OneDrive?
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
Yes, adding or deleting files works without issue, and instantly.

The laptop and desktop are using the same network which suggests to me that it can’t really be a connectivity issue.
 

My Computer

System One

  • OS
    Win11 26100.3323
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
    CPU
    12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
    Motherboard
    Dell
    Memory
    16Gb
I think the easiest solution could be to reinstall OneDrive.
Ofc. make a backup of your files.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
Sadly I have already done that :(
 

My Computer

System One

  • OS
    Win11 26100.3323
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
    CPU
    12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
    Motherboard
    Dell
    Memory
    16Gb
It's possible uninstallation doesn't remove some files, likely some cache.
I would try signing in to OneDrive on a new Windows account to rule out this possibility.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3194
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
wimorrison said:
I have had a message in OneDrive on my desktop machine for several weeks now saying that there are 20 files remaining to sync, but as far as I can see there aren't and nothing seems to clear this. What is also interesting is that OneDrive on my laptop (same build as desktop) doesn't show this message.

View attachment 82449

Does anyone have a suggestion on how to clear this 'error'?
Click to expand...
Please click on settings to see how much storage you left....

One Drive Storage space.jpg

If you have no storage, you can't sync.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra
    Motherboard
    Gigabyte Aorus Z890 Xtreme
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6600Mhz)
    Graphics Card(s)
    Radeon (XFX MERC 310) RX 7900XT
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1 X 1TB (OS) 2X TB, 1 X 1TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad X1 Carbon (Gen 12)
    CPU
    Intel Core Ultra 7 165U vPro® Processor
    Motherboard
    Vendor
    Memory
    32 GB LPDDR5X-6400MHz (Soldered)
    Graphics card(s)
    Intel Graphics
    Sound Card
    Onboard
    Monitor(s) Displays
    14" 2.8K OLED, Anti Reflection, Touch, HDR 500, 400 nits, 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal
    PSU
    Vendor
    Case
    Lenovo
    Cooling
    Vapor Chamber Cooling
    Mouse
    Touchpad: Haptic Touchpad
    Keyboard
    Backlit, Black with Fingerprint Reader and WWAN
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    202. Build Your Own laptop.
    vPro Certified Model: vPro Enterprise
If only it were that simple, according to the stats I have only use 3% of the available storage :-)
 

My Computer

System One

  • OS
    Win11 26100.3323
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
    CPU
    12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
    Motherboard
    Dell
    Memory
    16Gb
wimorrison said:
If only it were that simple, according to the stats I have only use 3% of the available storage :-)
Click to expand...
I hear you talking but I don't see the image.

Anyway, it seems you're running the Insider's version of Windows 11? (build 22635.2915) which isn't always stable (thus "Insiders"), so....

Anyway, no issues under my OS version (RTM).
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra
    Motherboard
    Gigabyte Aorus Z890 Xtreme
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6600Mhz)
    Graphics Card(s)
    Radeon (XFX MERC 310) RX 7900XT
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1 X 1TB (OS) 2X TB, 1 X 1TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad X1 Carbon (Gen 12)
    CPU
    Intel Core Ultra 7 165U vPro® Processor
    Motherboard
    Vendor
    Memory
    32 GB LPDDR5X-6400MHz (Soldered)
    Graphics card(s)
    Intel Graphics
    Sound Card
    Onboard
    Monitor(s) Displays
    14" 2.8K OLED, Anti Reflection, Touch, HDR 500, 400 nits, 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal
    PSU
    Vendor
    Case
    Lenovo
    Cooling
    Vapor Chamber Cooling
    Mouse
    Touchpad: Haptic Touchpad
    Keyboard
    Backlit, Black with Fingerprint Reader and WWAN
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    202. Build Your Own laptop.
    vPro Certified Model: vPro Enterprise
I'm wondering if you might have a local file integrity error on the problem computer. Have you run "chkdsk /f" as administrator at a command prompt?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft PowerToys
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    1Password Password Manager
    Amazon Kindle for PC
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    BitLocker
    Copilot
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5 1035G4
    Memory
    8 GB
    Hard Drives
    256GB SSD
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Amazon Kindle for PC
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    BitLocker
    Copilot
TraderGary said:
I'm wondering if you might have a local file integrity error on the problem computer. Have you run "chkdsk /f" as administrator at a command prompt?
Click to expand...
I'd be interested in knowing if the OP looked into the Online account. What's there should be in their OneDrive folder and vice versa.

Beware deleting from your Online account will delete from all connected OneDrive folders - the files will be deleted off the PC.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra
    Motherboard
    Gigabyte Aorus Z890 Xtreme
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6600Mhz)
    Graphics Card(s)
    Radeon (XFX MERC 310) RX 7900XT
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1 X 1TB (OS) 2X TB, 1 X 1TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad X1 Carbon (Gen 12)
    CPU
    Intel Core Ultra 7 165U vPro® Processor
    Motherboard
    Vendor
    Memory
    32 GB LPDDR5X-6400MHz (Soldered)
    Graphics card(s)
    Intel Graphics
    Sound Card
    Onboard
    Monitor(s) Displays
    14" 2.8K OLED, Anti Reflection, Touch, HDR 500, 400 nits, 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal
    PSU
    Vendor
    Case
    Lenovo
    Cooling
    Vapor Chamber Cooling
    Mouse
    Touchpad: Haptic Touchpad
    Keyboard
    Backlit, Black with Fingerprint Reader and WWAN
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    202. Build Your Own laptop.
    vPro Certified Model: vPro Enterprise
Dru2 said:
I'd be interested in knowing if the OP looked into the online account
Click to expand...

Yep, and as far as I can see it is identical - which is what I expect as I use OneDrive to transfer files between the desktop and laptop as I access them from OneDrive whilst on the move. I also access them from an iPad and iPhone and to-date all files seem to be everywhere
 

My Computer

System One

  • OS
    Win11 26100.3323
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
    CPU
    12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
    Motherboard
    Dell
    Memory
    16Gb
What of the files you say aren't sync'd?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra
    Motherboard
    Gigabyte Aorus Z890 Xtreme
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6600Mhz)
    Graphics Card(s)
    Radeon (XFX MERC 310) RX 7900XT
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1 X 1TB (OS) 2X TB, 1 X 1TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad X1 Carbon (Gen 12)
    CPU
    Intel Core Ultra 7 165U vPro® Processor
    Motherboard
    Vendor
    Memory
    32 GB LPDDR5X-6400MHz (Soldered)
    Graphics card(s)
    Intel Graphics
    Sound Card
    Onboard
    Monitor(s) Displays
    14" 2.8K OLED, Anti Reflection, Touch, HDR 500, 400 nits, 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal
    PSU
    Vendor
    Case
    Lenovo
    Cooling
    Vapor Chamber Cooling
    Mouse
    Touchpad: Haptic Touchpad
    Keyboard
    Backlit, Black with Fingerprint Reader and WWAN
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    202. Build Your Own laptop.
    vPro Certified Model: vPro Enterprise
If i knew what files weren't syncing then I could do something about them. Unfortunately OneDrive does say - just shows the image I should at the start of the thread and I haven't found anything (yet) that is missing or out of sync.
 

My Computer

System One

  • OS
    Win11 26100.3323
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
    CPU
    12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz
    Motherboard
    Dell
    Memory
    16Gb
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