Outlook suddenly not seeing Google Contacts


F

fixer

Well-known member
Member
VIP
Local time
10:39 PM
Posts
416
OS
Windows 11 Pro
I use Outlook in Office Professional Plus 2021 for my emails but quite suddenly it is not seeing my Gmail Contacts. Does this ring any bells here?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lafite 14
    CPU
    i7
    Memory
    16Gb
    Internet Speed
    150Mbps/39Mbps
    Browser
    Firefox
    Antivirus
    Defender
  • Operating System
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    PC Specialist
    CPU
    i5
    Memory
    8Gb
    Internet Speed
    150Mbps/39Mbps
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    Incompatible Win 10 Pro PC upgraded to Win 11 Pro
fixer said:
I use Outlook in Office Professional Plus 2021 for my emails but quite suddenly it is not seeing my Gmail Contacts. Does this ring any bells here?
Click to expand...
I have never heard any bells ringing for anything Office related. :zany:

What have you tried to remedy the issue?
- Restart Outlook?
- Restart PC?
- Disconnect from the Google Account?
- Delete the faulty account and reconnect?
- Try another device if possible.

I have no issue with my Google contacts in MSO 2024.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 400MB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Seems this is only happening when I use NewOutlook, which I'm quite happy not to do. Oddly though the NewOutlook option now seems to have disappeared from my Outlook?:confused:

I have another older computer- will have to see what the position is on that.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lafite 14
    CPU
    i7
    Memory
    16Gb
    Internet Speed
    150Mbps/39Mbps
    Browser
    Firefox
    Antivirus
    Defender
  • Operating System
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    PC Specialist
    CPU
    i5
    Memory
    8Gb
    Internet Speed
    150Mbps/39Mbps
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    Incompatible Win 10 Pro PC upgraded to Win 11 Pro
On the other, much older computer now, no New Outlook option and all my contacts showing normally. No idea what all that was about but at least Outlook is behaving normally again - for time being at least.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lafite 14
    CPU
    i7
    Memory
    16Gb
    Internet Speed
    150Mbps/39Mbps
    Browser
    Firefox
    Antivirus
    Defender
  • Operating System
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    PC Specialist
    CPU
    i5
    Memory
    8Gb
    Internet Speed
    150Mbps/39Mbps
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    Incompatible Win 10 Pro PC upgraded to Win 11 Pro
fixer said:
Seems this is only happening when I use NewOutlook, which I'm quite happy not to do. Oddly though the NewOutlook option now seems to have disappeared from my Outlook?:confused:

I have another older computer- will have to see what the position is on that.
Click to expand...
You can have both Outlook & 'New' Outlook coexist.
Just create shortcuts and choose either one.
mail.webp

In the new Outlook, select Help, Go to Classic Outlook.
Actually both versions can even run at the same time.

mail.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 400MB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
You must log in or register to reply here.

Similar threads

Outlook 365 - cannot import PST contacts
Replies
0
Views
151
ChrisPbass
ChrisPbass
  • Article Article
New Unified Contacts in Microsoft Teams and Outlook, now generally available
Replies
0
Views
135
Brink
Brink
Solved "Show recently used files" Checked But I Am Not Seeing Them.
Replies
4
Views
199
bob17821
B
WinPE not seeing SK hynix 1TB SSD
Replies
0
Views
387
mzimme2
M
  • Article Article
Microsoft has made improvements to Contacts in Outlook for Mac
Replies
0
Views
354
Brink
Brink

Latest Support Threads

Latest Tutorials

Back
Top Bottom