Outlook 365 - cannot import PST contacts


ChrisPbass

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365 Outlook verision - 2410, W11 home.
Had Outlook, Saved contacts to .pst. Bought a new laptop. Set up the new laptop like old one, IMAP. I can't import the PST file. It seems to work (file import from file / choose file etc..) but nothing shows up under contacts. There are not multiple contact groups, just the new empty one from the new install.
Opening the pst file doesn't do anything either. It connects to the file (control panel / mail /accounts) but you can't see anything.
I used a free pst viewer and the contacts are in the file, but it's a free version so I can't do anything but view them.

OK, I tried a different way. When it asked me to choose a file, instead of choosing the email I'm using, fake@fakeco.com, I choose 'outlook data file'. Outlook created another account at the bottom in Outlook below my other email accounts but it's blank. There is only one pst folder to choose but outlook doesn't seem to be able to grab the correct one. When I go to pick the PST outlook asks If I want to replace duplicates then it's says select the folder to import from:

Hmm... are the contacts IN the deleted items? (they aren't)
It doesn't matter what I select...nothing imports the Contracts.

WHAT is up w/snip? no matter how it looks when I paste the snip, when I go back to this thread the snip shows MORE than I snipped!!!!


There is what I am allowed to select (folder to import from)
Outlook data folder
>>>>Deleted items
>>>>>>>>Contacts (this comp only)
>>>>Calendar



HOW TO:
  1. Open Outlook.
  2. Go to File > Open & Export > Import/Export.
  3. Choose Import from another program or file, and click Next.
  4. Select Outlook Data File (.pst) and click Next.
  5. Browse to locate your .pst file and click Open.
  6. Choose Do not import duplicates (or another option, based on your preference), and click Next.
  7. Select the folder that contains the contacts:
    • Expand the .pst file and choose the Contacts folder.
  8. Choose the account where you want to import the contacts (your current .ost account).
  9. Click Finish.
 
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