Solved PC Crash and now refuses to read USB Recovery Drive


K

Kashegan

Well-known member
Local time
12:06 PM
Posts
20
OS
Windows 11
Accessed my PC this morning and it froze before crashing with the BSD and a kernal Missing error message. Now it refuses to reboot (continual circling dots) and won't respond to a USB recovery drive. What do I do next, please?

PS Unable to access any logs etc, sure you'll understand.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel i7 3.2MHz
    Motherboard
    Gigabyte Technology Co. Ltd. B360M DS3H (U3E1)
    Memory
    24Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1060 6GB
    Sound Card
    Sound Blaster Audigy Fx
    Monitor(s) Displays
    BenQ GC2870
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    447GB KINGSTON SA1000M8480G
    1863GB Seagate ST2000DX002-2DV164
    Cooling
    Water
    Antivirus
    Norton 360
Kashegan said:
won't respond to a USB recovery drive
Click to expand...
Explain what you are doing to get it try and access the recovery USB?

What sort of recovery USB i.e. how was it created?
 

My Computers

System One System Two

  • OS
    Windows 11 2xH2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    BT
    Mouse
    BT
    Browser
    Brave FFox Chrome Opera
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
Switch off power, switch on power with USB connected. USB not being read? Tried an old Windows 10 DVD recovery disk, still not reponding. USB recovery disc was created from within Windows system. System Disc is 500GB SSD,
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel i7 3.2MHz
    Motherboard
    Gigabyte Technology Co. Ltd. B360M DS3H (U3E1)
    Memory
    24Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1060 6GB
    Sound Card
    Sound Blaster Audigy Fx
    Monitor(s) Displays
    BenQ GC2870
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    447GB KINGSTON SA1000M8480G
    1863GB Seagate ST2000DX002-2DV164
    Cooling
    Water
    Antivirus
    Norton 360
Also, USB is not included in Boot Priority Options, only SSD and DVD drive.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel i7 3.2MHz
    Motherboard
    Gigabyte Technology Co. Ltd. B360M DS3H (U3E1)
    Memory
    24Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1060 6GB
    Sound Card
    Sound Blaster Audigy Fx
    Monitor(s) Displays
    BenQ GC2870
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    447GB KINGSTON SA1000M8480G
    1863GB Seagate ST2000DX002-2DV164
    Cooling
    Water
    Antivirus
    Norton 360

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    AMD Ryzen 7 2700
    Motherboard
    ASUS Prime X470-Pro
    Memory
    16 GB DDR4 SDRAM
    Graphics Card(s)
    AMF Radeon XFX RX 570
    Monitor(s) Displays
    27" ASUS
    Hard Drives
    NVMe m.2 1 TB
    2.5" SSD 500GB
    PSU
    EVGA 750W
See if you can boot your computer with Windows 11 USB flash drive created by Media Creation Tool, make sure to set USB as first boot device from BIOS.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Kashegan said:
Switch off power, switch on power with USB connected. USB not being read? Tried an old Windows 10 DVD recovery disk, still not reponding. USB recovery disc was created from within Windows system. System Disc is 500GB SSD,
Click to expand...
You need to set or access the BIOS boot options. If you don't, then the system will just automatically try the existing internal drive, first up

Boot menu key(s) for ASUS desktop is either F8 or Esc
 

My Computers

System One System Two

  • OS
    Windows 11 2xH2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    BT
    Mouse
    BT
    Browser
    Brave FFox Chrome Opera
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
@Kashegan

On Gigabyte motherboards, the F12 key will bring up the "Boot Menu".
The DEL key will take you into the BIOS.


The "Boot Menu" should look something like this...

Image1.png
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3476 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Not sure what I've done. but PC is now booting to Windows. (I unplugged the internal HDD, removed it to check visualy for damge. replaced it and it was OK) However, I have now suffered several BSD, always when copying files to a backup disc, and each time I received a System service Exception message. The PC boots back to exactly where it was previously - but with email accounts deleted, browser preferences removed etc. Backing up all the data wil take days at this rate. Hopefully I will soon be in a position to reformat the master disc and reinstall. eliminating the errors.
Thanks for all your help guys.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel i7 3.2MHz
    Motherboard
    Gigabyte Technology Co. Ltd. B360M DS3H (U3E1)
    Memory
    24Gb
    Graphics Card(s)
    NVIDIA GeForce GTX 1060 6GB
    Sound Card
    Sound Blaster Audigy Fx
    Monitor(s) Displays
    BenQ GC2870
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    447GB KINGSTON SA1000M8480G
    1863GB Seagate ST2000DX002-2DV164
    Cooling
    Water
    Antivirus
    Norton 360
Kashegan said:
Not sure what I've done. but PC is now booting to Windows. (I unplugged the internal HDD, removed it to check visualy for damge. replaced it and it was OK) However, I have now suffered several BSD, always when copying files to a backup disc, and each time I received a System service Exception message. The PC boots back to exactly where it was previously - but with email accounts deleted, browser preferences removed etc. Backing up all the data wil take days at this rate. Hopefully I will soon be in a position to reformat the master disc and reinstall. eliminating the errors.
Thanks for all your help guys.
Click to expand...
If you have access to another windows computer download Linux Lite and on a separate one create a Microsoft Media Installation tool. Burn them to two different flash drives, boot to 'Boot Menu', select the USB (flash drive) as primary and load Linux Lite. It runs on RAM not on your HD, the point is you will be able to access all your personal files and more rapidly transfer them (if they haven't been corrupted) to an external drive.
Buy an SSD to replace the failing HDD, insert your Installation tool, boot from the flash drive and reinstall Windows.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    AMD Ryzen 7 2700
    Motherboard
    ASUS Prime X470-Pro
    Memory
    16 GB DDR4 SDRAM
    Graphics Card(s)
    AMF Radeon XFX RX 570
    Monitor(s) Displays
    27" ASUS
    Hard Drives
    NVMe m.2 1 TB
    2.5" SSD 500GB
    PSU
    EVGA 750W
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