Periodic BSOD

GeneralPurpose · Jun 19, 2023

Hello,

The BSOD occurs periodically, but has increased in frequency. I cannot figure out a pattern of occurrence. It could be tied to Sandboxie, but I am uncertain. The last BSOD occurred when I tried to find out where the lock screen picture was from, and clicked the link on the lock screen.
I laptop is approximately a year old -- I doubt it is still under warranty.

Thank you in advance for any and all time spent and help given.

TraderGary · Jun 19, 2023

Welcome to the forum, @GeneralPurpose!

Have you made note of any error messages?

FreeBooter · Jun 19, 2023

Find out why you got a Blue Screen of Death (BSOD) error and how to stop it.

GeneralPurpose · Jun 19, 2023

TraderGary said:
Welcome to the forum, @GeneralPurpose!

Have you made note of any error messages?

The messages fly by way too fast to scan the QR code or note any significant information.

GeneralPurpose · Jun 19, 2023

So I managed to get another BSOD.
I was trying to follow the instructions in the video... search"sysdm.cpl".
But I screwed up and thought the "L" at the end was an "I". After I entered "sysdm.cpi" a BSOD popped up.
The stop code is "UNEXPECTED_KERNEL_MODE_TRAP".
I don't recall if this is the same stop code as the other BSODs.

Thinking a little harder about the issue, I think the issue might involve my keyboard. It gives me issues every other day or so. It'll act as the shift, alt, or tab key is being held.

FreeBooter · Jun 19, 2023

Have you checked the memory dump files for sign of device driver causing the BSOD error message?

GeneralPurpose · Jun 19, 2023

FreeBooter said:
Have you checked the memory dump files for sign of device driver causing the BSOD error message?

how do you do that?

FreeBooter · Jun 19, 2023

I have shown you how to do that in my video.

GeneralPurpose · Jun 19, 2023

There is no driver listed.

FreeBooter · Jun 19, 2023

Strange upload the memory dump files, so we can have a look at them.

GeneralPurpose · Jun 19, 2023

Thank you again for helping me.

FreeBooter · Jun 19, 2023

If you recently added hardware to the computer, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics that the system manufacturer supplies to determine which hardware component failed.

Faulty or mismatched memory can cause this bug check. Use the memory diagnostic program in Windows to test all of the system memory.

Confirm that all hard disk drives and hard disk controllers are compatible with the installed version of Windows.

The system motherboard might have issues, such as a scratched trace or a defective component. A failing power supply can also cause issues.

Overclocking is setting the CPU to run at speeds above the rated specification, which can cause this error. If you've overclocked the computer that's experiencing the error, return the CPU to the default clock speed setting. Disable memory caching of the BIOS to try to resolve the problem if that option is available.

GeneralPurpose · Jun 19, 2023

I can't attach the file from V2 log collector that is asked for in the BSOD - Posting Instructions.
The file is too large.

FreeBooter · Jun 19, 2023

GeneralPurpose said:
I can't attach the file from V2 log collector that is asked for in the BSOD - Posting Instructions.
The file is too large.

Okay no need for me maybe others ask for the V2 log.

GeneralPurpose · Jun 19, 2023

FreeBooter said:
hardware diagnostics that the system manufacturer supplies

where would I find this? My keyboard might be the issue.

FreeBooter said:
failing power supply

I have a laptop. I rarely unplug it from the wall. I treat it as a portable desktop.

FreeBooter said:
If you've overclocked the computer

The computer isn't overclocked.

FreeBooter said:
system motherboard might have issues, such as a scratched trace or a defective component.

how can I confirm this?

FreeBooter said:
Use the memory diagnostic program in Windows

I will run this right now.

FreeBooter · Jun 19, 2023

Your laptop manufacturer website will supply the diagnostic software also you can start the diagnostic software when you power on your laptop.

We don't know anything about your laptop, what is brand name and model number of the laptop?

If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
Look in Device Manager to see if any devices are marked with an exclamation point (!), which indicates a problem. Review the events log displayed in the properties for any faulting device driver. Try to update the related driver.
Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Look for critical errors in the system log that occurred in the same time window as the blue screen.
If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
Install Windows updates.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
Use Memtest86+ disc to check system memory's (RAM's) for errors.
Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).

Open the Command Prompt with administrative privileges and execute bellow commands one at a time.

Code:

Dism /online /cleanup-image /restorehealth



Sfc /scannow


Chkdsk C: /f

GeneralPurpose · Jun 20, 2023

Brand name: Gigabyte
Model Number: ax201ngw

FreeBooter said:
Look in Device Manager to see if any devices are marked with an exclamation point

There are none.

FreeBooter said:
If you recently added hardware to the system

I uninstalled the keyboard in order to solve a sticky key issue I was having.

FreeBooter said:
CrystalDiskInfo

Health status is Good and the temp is running cool.

FreeBooter said:
you are overclocking

Not overclocking.

FreeBooter said:
Install Windows updates

Updated.

FreeBooter said:
you can start the diagnostic software when you power on your laptop

I will look for this. I couldn't find an diagnostic software on the Gigabyte website.

FreeBooter said:
Memtest86+

I will run this now.

zbook · Jun 20, 2023

Please follow the Eleven Forum posting instructions.

In this forum we do not provide help to those unwilling to follow the posting instructions.

When posting V2 log files please use share links: one drive, drop box, or google drive

GeneralPurpose · Jun 20, 2023

zbook said:
V2 log files please use share links

P-(2023-06-19_18-50-10).zip

drive.google.com

zbook · Jun 21, 2023

1) Please post a link for the laptops website drivers / BIOS into this thread.

2) Run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Post a share link into this thread using one drive, drop box, or google drive.

3) Upgrade the BIOS to the most up to date non-beta BIOS

4) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic

msdt.exe -id DeviceDiagnostic

Click view detailed information if available > post images or share links into this thread using one drive, drop box, or google drive

5) Uninstall and reinstall: Sandboxie 5.64.7 (64-bit)

sbiedrv SbieDrv \??\c:\program files\sandboxie\sbiedrv.sys

Code:

Event[1198]
  Log Name: System
  Source: ACPI
  Date: 2023-05-31T12:53:32.6860000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: P
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

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