Please help analyzing my .dmp file


shahgols

shahgols

New member
Local time
1:43 AM
Posts
3
OS
Windows 11
Hi all, I have tried looking at my computer's .dmp file, but nothing stands out. But I am not savvy, so can someone help me to analyze the .dmp files please. I have attached 2 files for your review, thank you!

Also, here's the V2 Log Collector output: DESKTOP-O13NDU1-(2024-11-23_15-02-55).zip
 
Windows Build/Version
Version 10.0.22621 Build 22621

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz, 25
    Memory
    128GB
shahgols said:
Hi all, I have tried looking at my computer's .dmp file, but nothing stands out. But I am not savvy, so can someone help me to analyze the .dmp files please. I have attached 2 files for your review, thank you!

Also, here's the V2 Log Collector output: DESKTOP-O13NDU1-(2024-11-23_15-02-55).zip
Click to expand...
www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 400MB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Thanks OAT. To add more, the crashes happened randomly, I was not doing anything in particular. My system is at least 4 years old, that's when I bought my PC used. I am not overclocking my PC. Hope that's all the info that is needed, if not, please let me know. Thank you.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz, 25
    Memory
    128GB
shahgols said:
Thanks OAT. To add more, the crashes happened randomly, I was not doing anything in particular. My system is at least 4 years old, that's when I bought my PC used. I am not overclocking my PC. Hope that's all the info that is needed, if not, please let me know. Thank you.
Click to expand...
@zbook will be the one assisting you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 400MB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Please perform the following steps:



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) Uninstall: Bitdefender and Adguard using the respective uninstall tools


Installation | AdGuard Knowledge Base

This article covers AdGuard for Windows, a multifunctional ad blocker that protects your device at the system level. To see how it works, download the AdGuard app
adguard.com adguard.com
adguard.com

AdGuard — The world’s most advanced ad blocker! Get the best ad-free experience

AdGuard is the best way to get rid of annoying ads and online tracking and protect your computer from malware. Make your web surfing fast, safe and ad-free
adguard.com adguard.com

www.bitdefender.com

Uninstall Bitdefender

Uninstall Bitdefender
www.bitdefender.com www.bitdefender.com

Downloading BitDefender Uninstall Tool

Downloading BitDefender Uninstall Tool. The Bitdefender Uninstall Tool allows you to remove Bitdefender products that do not uninstall properly from the Windows control panel.
www.bleepingcomputer.com www.bleepingcomputer.com



3) Update Windows and defender and make sure defender is running



4) Monitor the computer for stability / instability for a day



5) If the computer is stable then the software can be reinstalled (install one day apart so that the computer is again monitored for stability / instability)




Code: 
adgnetworkwfpdrv.sys Thu May 23 04:09:20 2024 (664F07C0)
Code: 
atc.sys      Wed Jun 27 12:55:25 1984 (1B406C8D)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi zbook, thank you for your help! The two BSOD happened within 8 days of each other, so it'll be a while before I get back to you.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz, 25
    Memory
    128GB
When available > post Tuneup plus resultts.



If both non-Microsoft software are completely uninstalled then you can monitor for a day.

Bitdefender can be reinstalled or you can continue using defender.

Monitor for an additional day before reinstall the second software.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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