Problem with recent Windows 11 updates

js1701 · Feb 15, 2024

Win ver Win22H2 (OS Build 22621.2134)

Hi. I'm unable to install any Windows 11 updates recently. This wasn't an issue before.

I tried manually updating but no luck. This what happens when I try to update...

When I manually try installing KB5034123 or kb5034204...

Update history:

wilpang · Feb 15, 2024

Wow looks like I am not the only one with issues.

There are other threads with similar issues.

FreeBooter · Feb 15, 2024

Here's how to fix all Windows update problems with Reset Windows Update Tool.

glasskuter · Feb 15, 2024

Here's the things I try. One of them always works for me. I usually go ahead and do steps 1-5 before trying WU again.

1. Verify there are no corrupt system files going into the update.
Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

2.run troubleshooter-settings-system-troubleshoot-other troubleshooters-windows update-RUN.

3. Reset WU Reset Windows Update in Windows 11 Tutorial

4. CLEAN UP COMPONENT STORE – dism /online /cleanup-image /startcomponentcleanup

Reference: Analyze and Clean Up Component Store (WinSxS folder) in Windows 11 Tutorial

5. Disable all third party AV completely, including Malwarebytes. Make sure no instance is runniing in task manager.
Try the update again.

6. If it still fails, do a repair install of windows Repair Install Windows 11 with an In-place Upgrade Tutorial

Flashorn · Feb 16, 2024

I think the more prevalent question should be :
Why did 23H2 failed to install?

Bastet · Feb 16, 2024

Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.

js1701 · Feb 16, 2024

FreeBooter said:
Here's how to fix all Windows update problems with Reset Windows Update Tool.

Thanks. I tried this with no luck.

js1701 · Feb 16, 2024

Bastet said:
Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.

I tried all this & it starts to download & then after 1% it fails. The Windows Setup Log in Even Viewer shows lines like this:

Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\Users\Jawad\Downloads\windows11.0-kb5034204-x64_6b5acf2782f8f21cdd4d0f790b18054eed2c207f.msu" ")

Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\Users\Jawad\Downloads\windows11.0-kb5034123-x64_d82c9af459245e90b5bf897f15a72cf810819f31.msu" ")

Windows update could not be installed because of error 2147942405 "Access is denied." (Command line: ""C:\WINDOWS\system32\wusa.exe" c:\Users\Jawad\Downloads /quiet /norestart")

Looking more & more like a Windows reinstall is needed?

FreeBooter · Feb 16, 2024

You can also perform in-place upgrade of Windows 11. In-place upgrade is to use to replace the current operating system files on your computer. Unlike a clean installation of Windows, you can start a Windows in-place upgrade when your OS is still running. And an in-place upgrade can keep your files, settings, & apps during the upgrade process. You can perform a Windows 11 in-place upgrade is to use the Windows 11 Media Creation Tool. Make sure to select Upgrade this PC now and click Next. Follow the on-screen guide to perform a Windows 11 in-place upgrade.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

wilpang · Feb 16, 2024

FreeBooter said:
You can also perform in-place upgrade of Windows 11. In-place upgrade is to use to replace the current operating system files on your computer. Unlike a clean installation of Windows, you can start a Windows in-place upgrade when your OS is still running. And an in-place upgrade can keep your files, settings, & apps during the upgrade process. You can perform a Windows 11 in-place upgrade is to use the Windows 11 Media Creation Tool. Make sure to select Upgrade this PC now and click Next. Follow the on-screen guide to perform a Windows 11 in-place upgrade.

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

Do we have to do that all the time if there has been a failed update?

FreeBooter · Feb 16, 2024

wilpang said:
Do we have to do that all the time if there has been a failed update?

This is the last process to perform if nothing works that is.

glasskuter · Feb 16, 2024

Since I've had 11, I've never had to do an repair install to fix windows update on my own computer. Only for others. WU can fail for a lot of reasons, third party AV, corruption of WU components, or other corruption in the OS files, drive errors, having extra external hardware like extra docks or external drives connected, even drivers and incompatible software

But corruption within the OS is the most common reason updates fail. A repair install usually fixes that.

Bastet · Feb 17, 2024

js1701 said:
I tried all this & it starts to download & then after 1% it fails. The Windows Setup Log in Even Viewer shows lines like this:

Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\Users\Jawad\Downloads\windows11.0-kb5034204-x64_6b5acf2782f8f21cdd4d0f790b18054eed2c207f.msu" ")

Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\Users\Jawad\Downloads\windows11.0-kb5034123-x64_d82c9af459245e90b5bf897f15a72cf810819f31.msu" ")

Windows update could not be installed because of error 2147942405 "Access is denied." (Command line: ""C:\WINDOWS\system32\wusa.exe" c:\Users\Jawad\Downloads /quiet /norestart")

Looking more & more like a Windows reinstall is needed?

Then as others have mentioned you should run an in-place repair.

wilpang · Feb 17, 2024

Going for the in place repair, does the AV need to be disabled for it work?

Bastet · Feb 17, 2024

wilpang said:
Going for the in place repair, does the AV need to be disabled for it work?

I would certainly do so if it is a third party AV.

wilpang · Feb 17, 2024

First error message:

Now what? Laptop came installed with Windows 11.

Bastet · Feb 17, 2024

Have you restarted the installation?
Are you connected to the internet?

Was the pc bought new or second-hand/pre-owned? Perhaps the seller (if pre-owned) upgraded it.

wilpang · Feb 17, 2024

Bastet said:
Have you restarted the installation?
Are you connected to the internet?

Was the pc bought new or second-hand/pre-owned? Perhaps the seller (if pre-owned) upgraded it.

Tried it 3 times and yes connected to internet. The laptop is new.

Is it possible due to lack of partition via Disk Management?

Bastet · Feb 17, 2024

Usually disk 0 is Windows & yes there’s partitions missing for Disk 1 - there should be a least 3 but usually there’s 4 incl Windows - EFI, System reserved, Windows & Recovery.

wilpang · Feb 17, 2024

Is there anything I can do or am I just screwed?

Problem with recent Windows 11 updates

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