Program disappeared from laptop


Hazel123

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I use idrive, which is installed on the laptop and does daily updates. Tonight I went to do a manual backup before doing Windows updates, only to find the icon had disappeared from the desktop. Checking in the programs list it was no longer there or installed. So I reinstalled it.

How could an installed program just disappear from the laptop without me uninstalling it? (Which clearly I didn't do!).
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Occasionally, Windows Update will remove programs and apps that MS deems to be "incompatible".

It happens to my laptop all the time. I have a number of older scientific and engineering apps on it, and every so often MS just decides to take them out when there is an update. Then I have to re-install them. It's such a PITA. The apps work fine, but they are from the Win 7 days and I guess MS just doesn't like them. I suspect that I will have to re-install all of them in the morning again, since I did updates before I left work today.

Grrrrr.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Occasionally, Windows Update will remove programs and apps that MS deems to be "incompatible".
I have also read of instances of this happening in here. I couldn’t find any incompatible references to idrive online.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I have also read of instances of this happening in here. I couldn’t find any incompatible references to idrive online.
Yeah, it's the weirdest thing. Stuff just disappears...
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Yeah, it's the weirdest thing. Stuff just disappears...
Sometimes I think that Microsoft is running a social experiment and we are all lab rats 😄
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I am shocked to be honest. This isn't an old Windows 7 program - it's a current and bona fide program used for backup. If Windows update did remove it in the past few days, then I can only think it's because it's seen as a competitor to One Drive.

I wasn't aware of any Windows updates in the past few days, but some appeared last night so maybe some had already installed before it asked me to restart due to updates. I held off updating until I'd reinstalled the program and done a backup!

It wasn't even an app - it was a fully installed program that appears in Control panel. I am not happy!

It was nowhere to be found on the laptop and missing from Control panel - until I reinstalled it again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
I guess it could be a problem at idrive's end - if they accidentally deleted the computer it was to be installed on maybe?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Occasionally, Windows Update will remove programs and apps that MS deems to be "incompatible".

It happens to my laptop all the time. I have a number of older scientific and engineering apps on it, and every so often MS just decides to take them out when there is an update. Then I have to re-install them. It's such a PITA. The apps work fine, but they are from the Win 7 days and I guess MS just doesn't like them. I suspect that I will have to re-install all of them in the morning again, since I did updates before I left work today.

Grrrrr.
that is very odd, I never heard or seen that happening except for cases where you install a new feature update and microsoft warns about incompatibility. But it prevents the update. If it was, I would imagine that would be a big issue with businesses like my work for instance. I have no idea what would cause that, perhaps it is falsely being flagged as malware by your antivirus and silently removed?

As for @Hazel123
What is more likely, is the program was in the middle of updating and failed (or got stuck waiting on a task without you knowing and you restarted/signed out), leaving the program uninstalled. I have seen that a few rare times with programs installers. I think that is a lot more likely than microsoft removing programs via a windows update.

Windows installer is quite limited and can only install or update a program one at a time, so in many cases if you are in the middle of installing something else, or windows is updating, it might be that the programs auto update uninstalled the program and went to install the new, and then due to the above, couldn't install the update and timed out, leaving the program uninstalled.

Event viewer could help determine if that was the case.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
Windows can and has uninstalled apps/software without user interaction if it deems there are compatability issues.

And we all know that Windows can install stuff on a whim, the HP app for instance.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
that is very odd, I never heard or seen that happening except for cases where you install a new feature update and microsoft warns about incompatibility. But it prevents the update. If it was, I would imagine that would be a big issue with businesses like my work for instance. I have no idea what would cause that, perhaps it is falsely being flagged as malware by your antivirus and silently removed?

As for @Hazel123
What is more likely, is the program was in the middle of updating and failed (or got stuck waiting on a task without you knowing and you restarted/signed out), leaving the program uninstalled. I have seen that a few rare times with programs installers. I think that is a lot more likely than microsoft removing programs via a windows update.

Windows installer is quite limited and can only install or update a program one at a time, so in many cases if you are in the middle of installing something else, or windows is updating, it might be that the programs auto update uninstalled the program and went to install the new, and then due to the above, couldn't install the update and timed out, leaving the program uninstalled.

Event viewer could help determine if that was the case.
Thanks. The program was fully installed and had been there for quite a few months and used daily.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
And we all know that Windows can install stuff on a whim, the HP app for instance.
That was an app from the microsoft store, which was a bug. Which made sense, as microsoft pushes apps via microsoft store quite frequently. Like new windows installs for instance, Spotify and other garbage. But I have not seen any actual windows installer programs being pushed.

Windows can and has uninstalled apps/software without user interaction if it deems there are compatibility issues.
I have only seen it warn and refuse to update if a program was not meeting the requirements of a new feature pack, I have not seen a program uninstall itself due to a regular windows update.

As I said, I think event viewer could help determine the cause.

I would also check if you have UAC set to the Highest Level. The default setting is easily gotten around. The highest isn't perfect, but it's much better. I get a prompt for almost anything that tries to update in the background. The changes to windows settings is the key element there. Some installed programs system services disable uac at the default level and then auto update there program and then quickly re-enable it to make things easier. This is common in antivirus programs. With UAC at its highest level, it cannot change the uac setting, so you get a prompt for what the program is trying to do. Even malwarebytes for example cant update the program without a uac prompt. (But it can update the definitions.) Of course programs can still auto update even with UAC at its max. Browsers and the like. But it just depends on how the program updates and how its written. If a service was installed with a program that was approved by UAC and runs the update service as a system service (and was coded properly), there will be no UAC prompt. Or if the program is installed to the users folder, instead of the system. No prompt or admin required as well.

Thanks. The program was fully installed and had been there for quite a few months and used daily.

Yeah check your event viewer and see if it shows it being uninstalled and a failed install. It is most likely under the msi installer under source in the application view.

Example of teams addon to office being updated:

 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
Occasionally, Windows Update will remove programs and apps that MS deems to be "incompatible".

It happens to my laptop all the time. I have a number of older scientific and engineering apps on it, and every so often MS just decides to take them out when there is an update. Then I have to re-install them. It's such a PITA. The apps work fine, but they are from the Win 7 days and I guess MS just doesn't like them. I suspect that I will have to re-install all of them in the morning again, since I did updates before I left work today.

Grrrrr.

Could these programs be ran from a second drive?
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-14700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    MSI GeForce RTX 3060 Ventus 2X 12GB OC
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11 24H2)
    SK hynix P41 500GB NVMe (Win 11 23H2)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 11 23H2 22631.4830
    On System One (Dual Boot)
  • Operating System
    Win 11 Pro 24H2 26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
That was an app from the microsoft store, which was a bug. Which made sense, as microsoft pushes apps via microsoft store quite frequently. Like new windows installs for instance, Spotify and other garbage. But I have not seen any actual windows installer programs being pushed.


I have only seen it warn and refuse to update if a program was not meeting the requirements of a new feature pack, I have not seen a program uninstall itself due to a regular windows update.

As I said, I think event viewer could help determine the cause.

I would also check if you have UAC set to the Highest Level. The default setting is easily gotten around. The highest isn't perfect, but it's much better. I get a prompt for almost anything that tries to update in the background. The changes to windows settings is the key element there. Some installed programs system services disable uac at the default level and then auto update there program and then quickly re-enable it to make things easier. This is common in antivirus programs. With UAC at its highest level, it cannot change the uac setting, so you get a prompt for what the program is trying to do. Even malwarebytes for example cant update the program without a uac prompt. (But it can update the definitions.) Of course programs can still auto update even with UAC at its max. Browsers and the like. But it just depends on how the program updates and how its written. If a service was installed with a program that was approved by UAC and runs the update service as a system service (and was coded properly), there will be no UAC prompt. Or if the program is installed to the users folder, instead of the system. No prompt or admin required as well.



Yeah check your event viewer and see if it shows it being uninstalled and a failed install. It is most likely under the msi installer under source in the application view.

Example of teams addon to office being updated:

I've changed UAC to the highest level. Event viewer doesn't show anything being uninstalled. The program was active at about 7am that morning. I found it missing around 11pm that evening and Event viewer shows when I reinstalled it. In between that, can't see much other than it mentions system restore with something to do with windows update, and an edge update.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Can you see anything here? Between 0707 when idrive was active and about 2300 when I reinstalled it?

Event viewer 11.jpgEvent viewer 10.jpgEvent viewer 9.jpgEvent viewer 8.jpgEvent viewer 7.jpgEvent viewer 6.jpgEvent viewer 5.jpgEvent viewer 4.jpgEvent viewer 3.jpgEvent viewer 2.jpgEvent viewer 1.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
You would need to look at the source for msi installer, not just the idrive. Looking through the logs there should report when it was uninstalled. But it may take some digging on your part. And without seeing the details text I wouldn't know. That would be a lot of screenshots. But look at the mis installer section there between when it was on your system and when it disappeared, and it should show.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
I wonder if the "malicious software" removal tool does this on the monthly updates. If so maybe anything old that doesn't meet certain security requirements could be getting removed. :unsure:
 

My Computer

System One

  • OS
    11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved (HDMI)
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
I wonder if the "malicious software" removal tool does this on the monthly updates. If so maybe anything old that doesn't meet certain security requirements could be getting removed. :unsure:
I thought about that as well, but it's extremely rare for that to have false positives, as it's usually focused on the really dangerous malware. But anything is possible.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
You would need to look at the source for msi installer, not just the idrive. Looking through the logs there should report when it was uninstalled. But it may take some digging on your part. And without seeing the details text I wouldn't know. That would be a lot of screenshots. But look at the mis installer section there between when it was on your system and when it disappeared, and it should show.
The references to MSI Installer were when I reinstalled it later that night. Some time between 7am and 11.30pm it seemed to have become uninstalled. I noticed there was an Edge update - could that possibly do it?

I will probably never know what happened but it's slightly disconcerting.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
No an edge update would not do that. That is a long time frame unfortunately.

Try right clicking on application and choose find and type in "idrive" or uninstall or even idrive uninstall and see what references you can find.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc

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