Solved Question on video cables and 4K Video


Jabiru

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I have a question I hope someone can answer. First some background. I just acquired 2 new LG UN32UN880 4K monitors with 1X Display Port, 2X HDMI and 1X USB C inputs. I tried to hook these up using a Mini DP (Video card output) to HDMI (monitor input) cable to my AMD Radeon WX2100 Pro but I can't seem to get the monitors to display 4K video. I installed the correct driver from LG in Win 11, and I'm using AMD's Software PRO Edition (24.Q2) Video software, but checking both the Radeon configuration on the video card and the adapter settings in Windows Device Manager, the available resolution setting show no resolutions higher than 1920X1080. All of the equipment should easily support 4K video but I'm at a loss to figure out how to configure this. I thought it should be PNP, but maybe not.

The only thing I haven't examined are the video outputs and the cable hookups. The monitor supports DP 1.4, HDMI 2.0 and HDCP 2.2. The WX2100 supports DP 1.4 (It has 2 mini DP and one regular DP, no HDMI). I haven't been able to find a clear enough explanation anywhere eluding to which output should be connected to which input to get 4K. I'm thinking the monitor isn't getting the right signal to tell the video card (and/or Windows) it's 4K capable. So, at this point, I have 2 really big 1920X1080 displays.

Anybody have any ideas?
 
Windows Build/Version
Win 11 24H2, AMD Radeon Pro software edition 24.Q2 (driver v: 31.0.21916.1002)

My Computer

System One

  • OS
    Host Windows 11 Pro (24H2), (Windows 11 Insider Canary Channel Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X 16GB (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon Pro WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X LG 32UN880-A
    Screen Resolution
    3840x2160
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB external USB HDD, 1x 5TB external USB WD Passport HDD, 1x externql USB WD SATA 1TB Green SATA SSD
I suspect the issue may be with using DisplayPort to HDMI cables. I don't know whether getting 4k requires a bidirectional connection. You may not be getting that.

You may not be thrilled with spending more on cabling, but I'd use the DisplayPort inputs on the monitors.

(Full disclosure: I've always used DP, when both HDMI and DP are available. My first 4k monitor only supported 4k/60Hz on a DP 1.2 connection or newer.)
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
  • Operating System
    windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
I agree with @bobkn and in addition make sure you are using certified DisplayPort cables.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
    Memory
    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Gigabyte Windforce RTX 2080
    Sound Card
    No separate sound card.
    Monitor(s) Displays
    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
    Browser
    Edge (Chromium)
    Antivirus
    Eset Internet Security
    Other Info
    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11 Home (ARM version) (latest update)
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book4 Edge 14" Copilot+ PC
    CPU
    Qualcomm Snapdragon X Elite X1E-80-100
    Memory
    16 GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno
    Monitor(s) Displays
    Touch screen 14" AMOLED monitor
    Screen Resolution
    2880x1800
    Hard Drives
    512 GB eUFS
    Internet Speed
    840 Mb/s (Wifi)
    Browser
    Edge Chromium
    Antivirus
    Eset Internet Security
    Other Info
    NPU Qualcomm Hexagon
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