Recent Crash/Reboot for no reason

Shawn · Nov 14, 2022

Found my computer restarted and was suspicious so I ran the reliability monitor and found it crashed. I then ran the WinDbg program and do not understand where the error is. So I came here and rant the V2 Log for bigger brains than mine to figure out what the actual error is and the possible source of the reboot. (It crashed during sleep mode if that means anything).

This is the second crashI've had in 7 days. The prior one occurred and dmp file showed ntkrnlmp.exe as the crash point. So I ran the update of Win 11 to the newest version: 22H2. Now I have this crash to contend with.

My computer is a 6-month-old HP OMEN 40L.

thanks in advance.

Oh, here's the Onedrive link to the V2 log:

Microsoft OneDrive

1drv.ms

shawn

Shawn · Nov 15, 2022

It crashed again. This time the dmp file showed ntkrnlmp.exe as the crash point. Attaching new file.
I just found out it crashed again when I woke it up to type these words. This crash looks the same as the post above.

Here's the V2 logs

OFFICE-(2022-11-15_07-35-58).zip

Compressed (zipped) Folder

1drv.ms

wiganken · Nov 15, 2022

I see that your PC has a HDD, not an SSD. In that case try running CHKDSK /R in a command window.

After that try running the batch file. It takes about 15 minutes.: -

Shawn · Nov 15, 2022

wiganken said:
I see that your PC has a HDD, not an SSD. In that case try running CHKDSK /R in a command window.

After that try running the batch file. It takes about 15 minutes.: -

My primary is an SSD: 512 GB WD Black PCIe® NVMe
My secondary is a HDD.

Thanks, I'll run the checkdisk.

But what errors are showing up in the V2 log? I can't make heads or tails of it and the Windbg does not show any Image Name for possible crash point.

thanks

wiganken · Nov 15, 2022

Oops. The batch file contains a series of Windows commands and so it is safe to run. Give that a go as well.

I am not expert enough to comment on the V2 log.

Shawn · Nov 15, 2022

Check Disk of HDD showed no errors. [see below]

I ran the bat file: sfc, dism and chkdsk of primary drive all came back clean

--shawn

Shawn · Nov 15, 2022

As I dug into the dump file again, I found the image name elsewhere in the file: dam.sys. That looks like something related to sleep mode from what I can research. My crashes have occurred during sleep/hibernate. I had sleep problems on my last two window boxes. What's up with that?

wiganken · Nov 16, 2022

You state "(It crashed during sleep mode if that means anything)". I searched the internet using the phrase "computer crashed during sleep mode" and found several possibilities. Too many to mention here so I suggest you do the same search. Search results show that one possibility is to turn off hybrid sleep but also look at other things like driver and BIOS/UEFI updates.

Hope you get it fixed.

Shawn · Nov 19, 2022

Windows 10 forum was able to read the files and found the wireless card was erroring out (although I use LAN). Unfortunately, updating the driver still did not help as it crashed again tonight after trying to wake it up.

Per the forum requirements (which seems pointless at this point): V2 Log

OFFICE-(2022-11-19_18-35-48).zip

Compressed (zipped) Folder

1drv.ms

No dump file was created.

Shawn · Nov 23, 2022

Since the crashes have stayed steady (up to today with no dump files or obvious errors in the event viewer) and no one can read the V2 logs, I guess I'll roll back my 22H2 version.

Shawn · Nov 23, 2022

Going to turn off sleep mode for a few days and see what happens.

Shawn · Nov 25, 2022

I am proceeding through hardware stress test (UEFI), then driver validation next per Windows 10 forum help.

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