Update on No Boot and CPU Damage incidents on AMD Platform with ASRock motherboards



 ASRock News:

TAIPEI, Taiwan, 25th March, 2025 - We are aware of a number of cases where some AMD CPUs have boot issues with specific BIOS versions, and case with ASRock motherboard involving damaged CPU. We are taking these incidents seriously and have reached out to many of the affected users to gather information. We have obtained some of the motherboards for thorough inspection.

1. A retrieved motherboard was in a system where the CPU showed burn damage. When inspecting this motherboard, we found that the motherboard does not have obvious damage nor burn marks around the VRM area. Measurements of the motherboard are also within spec. After cleaning and removing debris from the CPU socket, without further repair, the motherboard can boot up successfully with original onboard BIOS. It also passed long-term stress tests.

2. With some BIOS versions, we have noticed some systems are not being able to boot with random 9000-series CPUs. BIOS 3.20 fixes this issue by improving memory compatibility.

The release of BIOS 3.20 is not related to the CPU damage issue. All BIOS versions including earlier iterations will not cause CPU damage.

If you are facing any trouble, please reach out to us via the support form on our website.

Socket cleaning, before/after

Update on No Boot & CPU Damage incidents on AMD Platform


Motherboard is able to boot up with the original BIOS

Update on No Boot & CPU Damage incidents on AMD Platform



 Source:

ASRock > News

www.asrock.com www.asrock.com
 
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When zooming the photo of the socket damage it certainly appears those pins are damaged somehow.
 

My Computer

System One

  • OS
    Win 7/10/11
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    Other Info
    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
Kinda looks like some pads from the CPU came off and are stuck to the MB socket.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 26100.3624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-14700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    MSI GeForce RTX 3060 Ventus 2X 12GB OC
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
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    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11 24H2)
    SK hynix P41 500GB NVMe (Win 11 23H2)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 11 24H2 26100.3624 (VHDX)
    On System One (Dual Boot)
  • Operating System
    Win 11 Pro 24H2 26100.3624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA GeForce RTX 2060
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
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