So I have an NZXT N7 Z790 Motherboard, NZXT Function 2 Keyboard and an NZXT Lift 2 Starfield Mouse. At random times I'm getting the message USB Device Not Recognized (sometimes I don't even get a message) and either the Keyboard or Mouse will stop responding (even though the keyboard RGBs are still on there is no response). I have to literally unplug it and plug it back in. Sometimes this doesn't happen and sometimes it's doing it all day long. Things I've tried is adjusting the USB Root Hub in Device Manager so that windows does not turn it off to save power. I've disabled Fast Startup. I've tried plugging the devices into different USB ports on my system, but it's still doing it and it's really aggravating.
My system is completely updated per the NZXT site and the provided drivers and firmware. It's completely updated via Windows Update. I also have the NZXT Cam software that initially was causing problems because I had it running at startup and now I've disabled that. However, I don't want to completely uninstall the software because it's how I have the ability to update the RGBs on my system.
I tried looking for clues in Event Viewer and I'm unsure where to look or even if the error would be listed there. I'm mainly trying to figure out why does this keep happening and how I can fix it. I notice a lot of times it's when I'm not actively using the device. I don't think I've had the keyboard or mouse stop working as I'm using it, but more when it's idle.
My system is completely updated per the NZXT site and the provided drivers and firmware. It's completely updated via Windows Update. I also have the NZXT Cam software that initially was causing problems because I had it running at startup and now I've disabled that. However, I don't want to completely uninstall the software because it's how I have the ability to update the RGBs on my system.
I tried looking for clues in Event Viewer and I'm unsure where to look or even if the error would be listed there. I'm mainly trying to figure out why does this keep happening and how I can fix it. I notice a lot of times it's when I'm not actively using the device. I don't think I've had the keyboard or mouse stop working as I'm using it, but more when it's idle.
- Windows Build/Version
- 24H2 OS Build 26100.3476
My Computer
System One
-
- OS
- Windows 11 Pro
- Computer type
- PC/Desktop
- CPU
- Intel Core i9-14700K
- Motherboard
- NZXT N7 Z790 Intel
- Memory
- 128GB
- Graphics Card(s)
- MSI Geforce RTX 4070 Ti X Trio 12GB
- Sound Card
- Realtek(R) Audio
- Monitor(s) Displays
- Omen x 25
- Screen Resolution
- 1920x1080
- Hard Drives
- 4TB SSD and 2TB SSD
- PSU
- NZXT C1200 Gold ATX 3.1
- Case
- Hyte Y60 Snow White
- Cooling
- Corsair iCue H150i Elite LCD XT Liquid
- Keyboard
- NZXT Function 2
- Mouse
- NZXT Lift 2
- Internet Speed
- 600mbps
- Browser
- Chrome
- Antivirus
- Windows Defender
