USB Headset Dropping Connection at Random


All I know about Crowdstrike is the couple of paragraphs I just read about it and all I can say I learned is it is a security program. You can prove it using a test machine. Try these steps, testing your microphone after each one.

1. On a test machine, disable Croudstrike access to microphone if its enabled. settings>privacy&security>microphone

2. A clean boot will prove if there is any software conflict causing this issue. Brinks tutorial will help you weed out which one if that proves to be the case.
www.elevenforum.com

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
we are using Crowdstrike but that doesnt seem to be the issue. I have a configuration with SCCM and a configuration with Autopilot. Both using Crowdstrike. SCCM one doesnt have the audio issue, Autopilot one does.
 

My Computer

System One

  • OS
    Windows 11
Dell (or Realtek) released a brand new driver 6.0.9511.1, A76/77 June 1st, 2023. It is already available in Command Update/Supportassist. Give it a try.
 

My Computer

System One

  • OS
    Windows 11
This issue has finally been resolved as of the latest Audio driver version: 6.0.9509 (A72)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 5520
Here's my experience as of beginning of October 2023.

My (largish) company didn't stock any machines with the performance I needed. So I ordered a 5570. Love it.

Except for this issue. Mic dropouts with my original jabra headset in Zoom. Generally a quick audio test in Zoom would let me reconnect. Frequency of drops varied VERY dramatically. Pretty much what this thread describes.

Replaced the headset, same result.
Tried an unpowered hub (headset is USB-2, 5570 is usb-c only), a powered hub, the Dell usb-2 dongle AND had IT ship me the official Dell dock.

All with the same result.

So the problem here is that because this is a machine our depot doesn't stock our IT team has a very limited ability to support it, even though we get their machine IMAGE. It was just a little beyond them. They updated drivers multiple times, no change.

So, I found this thread. I have the ability to view device configuration and could see that I had three Waves drivers. I use Waves products on my personal recording machine, I'm familiar with them.

First I asked them to install Waves Maxaudio, but Dell download wouldn't allow that for the 5570.

Then I asked them to specifically disable those three Waves drivers. I don't need the audio enhancements.

Bam.. Problem solved. Been stable all day today!
 

My Computer

System One

  • OS
    Windows 11
Bbbent said:
Here's my experience as of beginning of October 2023.

My (largish) company didn't stock any machines with the performance I needed. So I ordered a 5570. Love it.

Except for this issue. Mic dropouts with my original jabra headset in Zoom. Generally a quick audio test in Zoom would let me reconnect. Frequency of drops varied VERY dramatically. Pretty much what this thread describes.

Replaced the headset, same result.
Tried an unpowered hub (headset is USB-2, 5570 is usb-c only), a powered hub, the Dell usb-2 dongle AND had IT ship me the official Dell dock.

All with the same result.

So the problem here is that because this is a machine our depot doesn't stock our IT team has a very limited ability to support it, even though we get their machine IMAGE. It was just a little beyond them. They updated drivers multiple times, no change.

So, I found this thread. I have the ability to view device configuration and could see that I had three Waves drivers. I use Waves products on my personal recording machine, I'm familiar with them.

First I asked them to install Waves Maxaudio, but Dell download wouldn't allow that for the 5570.

Then I asked them to specifically disable those three Waves drivers. I don't need the audio enhancements.

Bam.. Problem solved. Been stable all day today!
Click to expand...

I'll keep that in mind for next year; our issue this year was resolved by the driver releases in June. This January is refresh time, so depending on what model I choose, I may be thanking you again!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 5520
YW. Took me weeks and weeks of trying to convince IT to solve it before I just decided to figure it out myself...
 

My Computer

System One

  • OS
    Windows 11
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