Video Memory Management Internal BSoD Error


W

wilson12

Member
Local time
8:20 PM
Posts
4
OS
Windows 11
Hello,

I've been having BSOD error occur almost once a day for nearly 2 weeks now. Oddy it seems to occur when I enable/disable Bluetooth or connect/disconnect a Bluetooth device. Unsure if it's related. I have updated the GPU drivers and it hasn't fixed itself yet.
Log file on my personal drive here.

Thanks in advance for your help!

-Wilson
 
Windows Build/Version
Windows 11 Version 24H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    13th Gen i5 - 13450HX
    Motherboard
    ASUSTek COMPUTER INC. G614JV 1.0
    Memory
    16.0GB
    Graphics Card(s)
    NVIDIA Geforce RTX 4060 Laptop GPU
    Sound Card
    RealTek(R)
    Screen Resolution
    1920x1200
Some findings:

All crashes were related to Nvidia GPU.

Multiple crashes had Valorant anti-cheat.

Windows failed fast startup.




1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10




3) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com




4) Uninstall all Valorant / RIOT games and software

League of Legends Riot Games, Inc
Hextech Repair Tool 1.1.176 Riot Games, Inc. 20240709
Riot Vanguard Riot Games, Inc.

etc.



5) Play non-Valorant games for one week



6) For any new BSOD post a new V2 share link into the newest post



Uninstalling and Disabling Riot Vanguard

Perhaps you need to disable Vanguard to run a particular program, or maybe you've decided to hang up your weapons and bow out of VALORANT. It's important to know how to both turn off Vanguard and u...
support-valorant.riotgames.com support-valorant.riotgames.com





Code: 
Name    NVIDIA GeForce RTX 4060 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_28E0&SUBSYS_20BD1043&REV_A1\4&1A81F3BF&0&0008
Adapter Type    NVIDIA GeForce RTX 4060 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4060 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll
Driver Version    32.0.15.7216
INF File    oem81.inf (Section229 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAMI.INF_AMD64_07A5B3DBAC82D20B\NVLDDMKM.SYS (32.0.15.7216, 91.28 MB (95,710,352 bytes), 05/02/2025 07:21 PM)



Code: 
nvlddmkm.sys Wed Nov  6 14:08:59 2024 (672BCCDB)

Code: 
nvlddmkm.sys Sun Jan 26 01:39:45 2025 (6795E6C1)
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you for your reply! It took a while to generate the log but here it is as requested:
Tuneup Log.
I will attempt steps 3-6 as well and report back in a week if there are any issues after a week.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    13th Gen i5 - 13450HX
    Motherboard
    ASUSTek COMPUTER INC. G614JV 1.0
    Memory
    16.0GB
    Graphics Card(s)
    NVIDIA Geforce RTX 4060 Laptop GPU
    Sound Card
    RealTek(R)
    Screen Resolution
    1920x1200
Tuneup plus results were excellent.


Please monitor for:

a) unexpected shutdowns and restarts with and without BSOD
b) black screens
c) hangs / freezes



www.elevenforum.com

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...
www.elevenforum.com www.elevenforum.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi,
As of writing this post I have faced another BSOD with a VIDEO_TDR_FAILURE error this time. I had uninstalled Riot Vanguard and reinstalled hoping it was a faulty installation but I will be uninstalling it all together and report back.

Edit: Log file
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    13th Gen i5 - 13450HX
    Motherboard
    ASUSTek COMPUTER INC. G614JV 1.0
    Memory
    16.0GB
    Graphics Card(s)
    NVIDIA Geforce RTX 4060 Laptop GPU
    Sound Card
    RealTek(R)
    Screen Resolution
    1920x1200
Please reinstall these drivers:

nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_07a5b3dbac82d20b\nvlddmkm.sys

iastorvd Intel(R) Chipset VMD RST Controller service c:\windows\system32\drivers\iastorvd.sys


For the Nvidia GPU select an older version.


www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.9.3

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).
www.wagnardsoft.com www.wagnardsoft.com

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com



If BSOD continue with Nvidia then plan to swap test the GPU card (Nvidia or AMD).




Code: 
Name    Microsoft Storage Spaces Controller
Manufacturer    Microsoft
Status    OK
PNP Device ID    ROOT\SPACEPORT\0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\SPACEPORT.SYS (10.0.26100.2454, 977.41 KB (1,000,864 bytes), 22/11/2024 11:38 AM)
Name    Intel RST VMD Controller A77F
Manufacturer    Intel Corporation
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_A77F&SUBSYS_00008086&REV_00\3&11583659&0&70
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IASTORVD.SYS (19.5.1.1040, 1.53 MB (1,605,296 bytes), 04/10/2022 08:08 AM)




Code: 
iaStorVD.sys Thu Aug 25 06:53:02 2022 (6307629E)

Code: 
nvlddmkm.sys Sun Jan 26 01:39:45 2025 (6795E6C1)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi,
I have reinstalled the drivers using DDU and I have faced yet another BSOD with the TDU_failure error from earlier. Is switching GPU's my only resort now? I have uninsalled Riot Vanguard and any related files as well.
Log file.
Thanks for your help so far Zbook, I appreciate it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    13th Gen i5 - 13450HX
    Motherboard
    ASUSTek COMPUTER INC. G614JV 1.0
    Memory
    16.0GB
    Graphics Card(s)
    NVIDIA Geforce RTX 4060 Laptop GPU
    Sound Card
    RealTek(R)
    Screen Resolution
    1920x1200
The same Nvidia driver version was reinstalled.

Please test another driver version.


(do not reinstall 32.0.15.7216)


If BSOD reoccur with various driver versions then swap test the GPU card.


An unattractive alternative for game players is to use only Intel GPU.




Code: 
Name    NVIDIA GeForce RTX 4060 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_28E0&SUBSYS_20BD1043&REV_A1\4&1A81F3BF&0&0008
Adapter Type    NVIDIA GeForce RTX 4060 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4060 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_07a5b3dbac82d20b\nvldumdx.dll
Driver Version    32.0.15.7216
INF File    oem64.inf (Section229 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAMI.INF_AMD64_07A5B3DBAC82D20B\NVLDDMKM.SYS (32.0.15.7216, 91.28 MB (95,710,352 bytes), 09/02/2025 06:57 PM)


Code: 
nvlddmkm.sys Sun Jan 26 01:39:45 2025 (6795E6C1)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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