VIDEO Players Breaking Up Video + Audio

Ed McCauley · Dec 23, 2024

Dell Precision 3541 Laptop
Windows 11 Pro 24H2
i7 2.60Ghz
16GB RAM
Nvidia Quadro P620

Any video players I use, to run at 1080p or 720p (I haven't tried 480p) pixelates, breaks up/cut out and the video frequently freezes and the audio continues. Eventually, they resync and continue to play for 10 minutes or so, before the errors reappear. While VLC is playing a video: CPU 10%; MEM 2%

Any thoughts are greatly appreciated!

abactuon · Dec 23, 2024

If you are playing video from the Internet, it is possible that the video stream is bad.
f.e.

Fabler2 · Dec 23, 2024

Are you using a Bluetooth mouse? Sometimes it can interfere with vid playback. Try re-installing the Bluetooth driver and reboot.

Ed McCauley · Dec 23, 2024

abactuon said:
If you are playing video from the Internet, it is possible that the video stream is bad.
f.e.
View attachment 120084

Thanks for the info!

I'm running them from an internal HDD. Internet video is fine.

dacrone · Dec 23, 2024

hdd or ssd? usb a or c or wireless pair?

Ed McCauley · Dec 23, 2024

Fabler2 said:
Are you using a Bluetooth mouse? Sometimes it can interfere with vid playback. Try re-installing the Bluetooth driver and reboot.

No. I'm not using any mouse at the moment, just the pad on the laptop. I'm actually having all kinds of mouse issues. The mouse won't move, and then it jumps multiple inches at a time. I posted the issue on this site and none of the solutions has helped. I'm thinking it's a Motherboard problem...

Ed McCauley · Dec 23, 2024

dacrone said:
hdd or ssd? usb a or c or wireless pair?

Internal SSD. The drive seems to be responding normally and windows says its okay... Same issue running from a flashdrive, or external 4GB hdd.

dacrone · Dec 23, 2024

try vlc:

Tools -> Preferences -> Video
Output = Direct3D11

Tools -> Preferences -> Input/Codecs
Hardware accelerated decoding = D3D11 Video Acceleration

restart vlc

Ed McCauley · Dec 23, 2024

dacrone said:
try vlc:

Tools -> Preferences -> Video
Output = Direct3D11

Tools -> Preferences -> Input/Codecs
Hardware accelerated decoding = D3D11 Video Acceleration

restart vlc

VLC has the same problems. I was able to perform the first step "Output = Direct3D11"

Under Input/CODECS There is no reference to hardware accelerated decoding. With Input/codecs selected the HEADINGS on the right side of the menu are: Input/codecs; Track Settings; Playback Control; Default Devices; Network Settings; Socks Proxy; Metadata; Advanced. Menu settings is "ALL". What section should this be listed under?

dacrone · Dec 23, 2024

actually while you're there, change it to Disabled and see if that helps your situation

Ed McCauley · Dec 23, 2024

dacrone said:
View attachment 120141

actually while you're there, change it to Disabled and see if that helps your situation

The hardware options only exist in simple menu - nowhere to be found in "ALL".

Actually, I hate VLC. No matter what I do with it, it only opens in fullscreen/always on top mode. It never responds to the "Q" command. If I right-clk on the screen I eventually get some odd-looking window. Closing that window closes VLC. Un-ticking the always on top box and saving it - it still is always on top, etc.

dacrone · Dec 23, 2024

always on top and always full screen? those are both settings you must have configured.

i have a skin applied, but otherwise press Alt and open the View dropdown

abactuon · Dec 23, 2024

For the purity of the experiment, you should use test cases.
This site has videos in all popular formats.

MP4 ( H.264 ) | Test Videos

Download test videos and sample videos for any purpose. Completely free videos of different formats, file types and sizes.

test-videos.co.uk

Sample Content

bun33s.flv Description: Trailer for Big Buck Bunny (FLV format) Total: 33.04 sec, 3.915 megabytes, 948 kb/s Video: H.264, 824 kb/s, 25 f...

docs.evostream.com

I don't know how to test VLC operation.
You can temporarily test the computer by installing MPV player, you can display test information on the screen and/or in the log on disk.

Ed McCauley · Dec 23, 2024

dacrone said:
always on top and always full screen? those are both settings you must have configured.
View attachment 120148

i have a skin applied, but otherwise press Alt and open the View dropdown

View attachment 120149

Contrary to your statement above, I have *never* selected fullscreen or always on top. When I make a change in Preferences, I always save it. When I untick full screen and always on top, shutdown VLC and then restart it, the full screen and always on top options are rechecked. There is one other thing that refuses to stay unchecked, but I can't remember what it is.

Ed McCauley · Dec 23, 2024

abactuon said:
For the purity of the experiment, you should use test cases.
This site has videos in all popular formats.

MP4 ( H.264 ) | Test Videos

Download test videos and sample videos for any purpose. Completely free videos of different formats, file types and sizes.

test-videos.co.uk

Sample Content

bun33s.flv Description: Trailer for Big Buck Bunny (FLV format) Total: 33.04 sec, 3.915 megabytes, 948 kb/s Video: H.264, 824 kb/s, 25 f...

docs.evostream.com

I don't know how to test VLC operation.
You can temporarily test the computer by installing MPV player, you can display test information on the screen and/or in the log on disk.

I'm not familiar with MPV Player. What test info does it display?

neves · Dec 23, 2024

Hi, did you install the latest firmware for that NVIDIA P620:

NVIDIA Quadro P620 Firmware Update Utility | Driver Details | Dell US

Also latest driver:

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

If that's already done. Go to: C:\Program Files\VideoLAN\VLC

Rename vlc to videolan - to be able to use the Nvidia GPU or it's stuck to iGPU as vlc.

Next, use Windows Search and look for Nvidia Control Panel

Set 3D Settings > Adjust Image Settings to Use the Advanced 3D Settings

Click on Manage 3D Settings > Add > Browse and go to C:\Program Files\VideoLAN\VLC then select videolan and set it like so:

Try it now - see if it can use NVIDIA GPU for hardware acceleration.

KevTech · Dec 23, 2024

I like Potplayer more than VLC.
Did these issues occur after upgrading from 23H2 to 24H2?
If so you should try uninstalling/reinstalling video drivers and sound drivers.

abactuon · Dec 23, 2024

When everything is normal, it looks something like this

Of course, the log file contains more detailed information.

Ed McCauley · Dec 23, 2024

neves said:
According to the link you supplied, these are "incompatible" with my Dell Precision 3541. I do appreciate the effort to supply the links. According to Advanced Driver Updater, my drivers are up to date.

If that's already done. Go to: C:\Program Files\VideoLAN\VLC

Rename vlc to videolan - to be able to use the Nvidia GPU or it's stuck to iGPU as vlc.
Are you referring to the VLC.exe file? IF so, then I should change it to: videoLAN.exe?

Ed McCauley · Dec 23, 2024

KevTech said:
I like Potplayer more than VLC.
Did these issues occur after upgrading from 23H2 to 24H2?
If so you should try uninstalling/reinstalling video drivers and sound drivers.

Same problem with PotPlayer.

I was hoping the upgrade to 24H2 would correct these video issues - NOPE!

VIDEO Players Breaking Up Video + Audio

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