Solved Web Browser Issues. Web Browsers not working but internet is working.

Scannerman · Jan 10, 2025

If you tried all those other things and you're still having issues. I'd suggest going ROGUE. Download Fire Fox and install it. Not sure why, but for some reason I did this on a finicky laptop and lo and behold all of a sudden GOOGLE snapped to attention. So I left the Fire Fox browser on the laptop and donated it as is. The girl says her laptop still works fine to this day. lol No more connection loss.

Scannerman · Jan 10, 2025

JessBethE said:
@Jacee they justtry to load then i get a message saying conenction inturrupted or connection timed out. When I do the troubleshoot thing it says im connected and the connection is strong. I just have to keep restarting my computer until the browser works.

@XxXxX This is happening with Edge, Firefox, and Chrome

Sorry. I missed this part. You sure you have the latest drivers for ethernet?

JessBethE · Jan 10, 2025

@andrew129260 no issues on any other devies. The internet on my lap top works just fine for other apps like teams, just not the internet browsers. I have restarted my modem and router.

@Scannerman yes, evrything is up to date. That is one of the things ASUS did check.

andrew129260 · Jan 10, 2025

JessBethE said:
@andrew129260 no issues on any other devies. The internet on my lap top works just fine for other apps like teams, just not the internet browsers. I have restarted my modem and router.

Have you tried uninstalling your web browsers? Remove all and any extensions?

Maybe reset your hosts file?

How to reset the Hosts file back to the default - Microsoft Support

Describes how to reset the Hosts file back to the default.

support.microsoft.com

You can also reset your network adapters:

Reset Network Adapters in Windows 11

This tutorial will show you how to reset network adapters in Windows 11. A network adapter (aka: Network Interface Controller (NIC) ) is a computer hardware component that connects a computer to the Internet or local area network. A network reset will remove and reinstall all your network...

www.elevenforum.com

Dannydet · Jan 10, 2025

Also make sure you aren't running a VPN or ad blocker

Scannerman · Jan 10, 2025

JessBethE said:
@andrew129260 no issues on any other devies. The internet on my lap top works just fine for other apps like teams, just not the internet browsers. I have restarted my modem and router.

@Scannerman yes, evrything is up to date. That is one of the things ASUS did check.

If your Teams is working fine and other online apps are doing alright then it very likely is something more akin to what Dannydet suggested. My other thought is that it could be some crazy malware. Have tried DISM? DISM command to check for corruption | Difference between Scanhealth and Checkhealth

XxXxX · Jan 10, 2025

Q. are you using a VPN?

please also try.
open a command prompt as Administrator
start > windows tools. then write

sfc /scannow
press enter

let it run until it finishes.
best of luck, Steve ..

OldMainframeGuy · Jan 10, 2025

When this happens, if you open a command prompt and try to ping one of the websites you're trying to access, do you get errors? For example, pinging amazon.com:

Microsoft Windows [Version 10.0.19045.5247]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping www.amazon.com

Pinging d3ag4hukkh62yn.cloudfront.net [108.138.114.80] with 32 bytes of data:
Reply from 108.138.114.80: bytes=32 time=13ms TTL=249
Reply from 108.138.114.80: bytes=32 time=13ms TTL=249
Reply from 108.138.114.80: bytes=32 time=14ms TTL=249
Reply from 108.138.114.80: bytes=32 time=14ms TTL=249

Ping statistics for 108.138.114.80:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

C:\WINDOWS\system32>

Sometimes DNS issues disguise themselves as other problems.

Rob

LesFerch · Jan 10, 2025

@JessBethE Have you tried disabling or uninstalling McAfee as per the post by @garlin?

abactuon · Jan 10, 2025

Maybe this case?

Your Connection Was Interrupted - A Network Change Was Detected - ERR_NETWORK_CHANGED - MajorGeeks

If you've received the

www.majorgeeks.com

Scannerman · Jan 11, 2025

abactuon said:
Maybe this case?

Your Connection Was Interrupted - A Network Change Was Detected - ERR_NETWORK_CHANGED - MajorGeeks

If you've received the

www.majorgeeks.com

I've been hesitant to say this, but MacAfee has been known in the past to generate connection issues. I don't know how it works today but what I do know is that many AVS programs like to embed themselves in browsers and they will wreak havoc if not properly uninstalled. I would use REVO uninstaller to remove MacAfee and run with the native Windows AVS to see if that made a difference. After a clean uninstall of MacAfee I would run sfc /scannow as administrator in CMD followed by this: How To Use The DISM Restore Health Command To Repair Windows - MiniTool I would then try reinstalling my browser.

garlin · Jan 11, 2025

Scannerman said:
I've been hesitant to say this, but MacAfee has been known in the past to generate connection issues. I don't know how it works today but what I do know is that many AVS programs like to embed themselves in browsers and they will wreak havoc if not properly uninstalled. I would use REVO uninstaller to remove MacAfee and run with the native Windows AVS to see if that made a difference. After a clean uninstall of MacAfee I would run sfc /scannow as administrator in CMD followed by this: How To Use The DISM Restore Health Command To Repair Windows - MiniTool I would then try reinstalling my browser.

Modern Windows security products don't "embed" themselves in browsers. They're allowed to work at the kernel layer, and spy on disk and network traffic. What they can do is to abruptly cancel either (your Windows app stops running or hangs, or the network connection is terminated).

They will be specific clues returned by your browser to indicate "hey it wasn't my fault". If you have a firewall on your ISP router, it plays out in the same fashion. A common hallmark is it takes a while before the problem starts happening. A mis-configured network tends to fail immediately, and not change its mind later.

Scannerman · Jan 11, 2025

garlin said:
Modern Windows security products don't "embed" themselves in browsers. They're allowed to work at the kernel layer, and spy on disk and network traffic. What they can do is to abruptly cancel either (your Windows app stops running or hangs, or the network connection is terminated).

They will be specific clues returned by your browser to indicate "hey it wasn't my fault". If you have a firewall on your ISP router, it plays out in the same fashion. A common hallmark is it takes a while before the problem starts happening. A mis-configured network tends to fail immediately, and not change its mind later.

I thought of that too but I have no idea how "modern" that version is and McAfee isn't exactly a Windows product. AVG used to do the same and it was a real pain removing it from the browser at one point. A basic uninstall and reinstall would not fix it. The only way to remove it was with a registry edit. In this case the program was uninstalled and then reinstalled if I understand the matter correctly. Personally, if I caught McAfee messing with my kernel I'd be gearing to reinstall my OS without McAfee.

abactuon · Jan 11, 2025

After waking up, what connects (Up) ?

Type in Firefox "about:networking" and click "Clear HTTP Cache/Clear DNS Cache"

JessBethE · Jan 13, 2025

I havevdone everything that everyone recommended and my browers are now working. I have no idea what the fix was but im happy its all working. Thank you all for your help. I greatly appreciate it!!

LesFerch · Jan 13, 2025

JessBethE said:
I havevdone everything that everyone recommended and my browers are now working. I have no idea what the fix was but im happy its all working. Thank you all for your help. I greatly appreciate it!!

Glad to hear you got it working! For the future, please try to go slow and change one thing at a time. Then, if the issue happens again, you will know what the precise fix is. It was likely McAfee (or one of its settings) but without controlled testing we don't know for sure.

Scannerman · Jan 13, 2025

JessBethE said:
I havevdone everything that everyone recommended and my browers are now working. I have no idea what the fix was but im happy its all working. Thank you all for your help. I greatly appreciate it!!

It could have been something as simple as a browser update. My daughter was having problems with her browsers yesterday and updated her Google and FireFox. The issue was the same as yours. All her other online programs worked fine but her browsers refused to connect to the internet. After updating her browsers all was good.

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