Windows 11 24H2 Breaks MSRA.


B

bwhipp

New member
Local time
7:17 PM
Posts
13
OS
Win 11
Can't find anything on the google to fix this. Updating to Windows 11 24H2 breaks Remote Assistance. Made sure my GPO is good but still get the errors for Your offer to help could not be sent. Do you have the correct permissions on the remote computer. Is the remote computer turned on, and is it connected to the network? Is there a network problem.
 

My Computer

System One

  • OS
    Win 11
No Hello. or nice to be here, or even "Please"
 

My Computer

System One

  • OS
    WIN 11 Pro 24H2 - 26100.3323
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    50MBs
    Browser
    Chrome
    Antivirus
    OEM
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bwhipp said:
Can't find anything on the google to fix this. Updating to Windows 11 24H2 breaks Remote Assistance. Made sure my GPO is good but still get the errors for Your offer to help could not be sent. Do you have the correct permissions on the remote computer. Is the remote computer turned on, and is it connected to the network? Is there a network problem.
Click to expand...
try this .reg fix. seems to have been a widespread issue for some time. im not familiar with the issue as i dont use it, but:
.https://beingwinsysadmin.blogspot.com/2020/09/msraexe-remote-assistance-refuses-to.html?_sm_au_=iVVS8467fkQrSfKHFW3MRKQNBJ2B3

Rollback_Jockey said:
No Hello. or nice to be here, or even "Please"
Click to expand...
this is the internet...
 

My Computer

System One

  • OS
    Windows 11 Pro
Sorry for not putting in any pleasantries. I do appreciate all and every responses anyone will make. I will do better in the future.
 

My Computer

System One

  • OS
    Win 11
dacrone solution looked promising but after deletion and reimport, sill no go.
 

My Computer

System One

  • OS
    Win 11
you could use revo to uninstall it and clean all leftovers, then reinstall it... possible that a kb or some patch broke the installation via deleting a needed path/resource.
 

My Computer

System One

  • OS
    Windows 11 Pro

My Computer

System One

  • OS
    Windows 11 Pro
OK, So the "Allow Remote Assistance..." option is grayed out. I assume this is because I have GPO enabling it?
 

My Computer

System One

  • OS
    Win 11
Is Quick Assist MSRA? BTW, I have 23H2 so it is not just 24H2, although it could be that my Domain is 24H2 and upgraded the functional level as well.
 

My Computer

System One

  • OS
    Win 11
I am getting this error in my event viewer only. The computer trying to send the invitation. If I have someone request help with a file it works but it does not work when I am trying to send using the Advanced connection option
DCOM got error "2147746132" from the computer computername when attempting to activate the server:
{833E4010-AFF7-4AC3-AAC2-9F24C1457BCE}
 

My Computer

System One

  • OS
    Win 11

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Welcome to the Forums @bwhipp!
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Does the Tutorial here have any help?
www.elevenforum.com

Enable or Disable Remote Assistance Connections in Windows 11

This tutorial will show you how to enable or disable allowing Remote Assistance connections to your Windows 10 or Windows 11 computer. Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Remote Assistance connections is enabled by...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Well, I see this and I think Maybe Microsoft disabled it recently in an update. It States that Quick Assist is the new way. But I will try the above Tutorial because MSRA is just so easy to use.
 

My Computer

System One

  • OS
    Win 11
Maybe I was dreaming it but think I saw something on Bing or the Widgets about changes coming for remote access and using Teams or TeamViewer instead, wasn't paying much attention to it.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Maybe I was dreaming it but think I saw something about changes coming for remote access and using Teams or TeamViewer instead.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
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