Windows 11 BSOD


G

gyrex

New member
Local time
12:57 AM
Posts
2
OS
Windows 11
Hi guys,

My PC keeps regularly crashing with a BugCheck and rebooting. I'm hoping someone can help analyse why this is happening?

Many thanks in advance.

Link to Log Collector: 1.04 MB file on MEGA
 
Windows Build/Version
Windows 11 23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Please perform the following steps:


1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



2) Create a new restore point

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com



3) Uninstall and reinstall:

rtwlane01 Realtek Wireless LAN 802.11n PCI-E Network Adapter c:\windows\system32\drivers\rtwlane01.sys



4) Post a link for the motherboard drivers and BIOS



5) The BIOS Version/Date American Megatrends Inc. P1.70, 27/02/2018


Upgrade the BIOS to the most up to date non-beta BIOS




Code: 
Name    [00000002] Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
Adapter Type    Ethernet 802.3
Product Type    Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
Installed    Yes
PNP Device ID    PCI\VEN_10EC&DEV_8821&SUBSYS_882110EC&REV_00\00E04CFFFE872B0100
Last Reset    6/08/2024 10:10 PM
Index    2
Service Name    RTWlanE
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE01.SYS (2023.70.109.2018, 7.79 MB (8,169,472 bytes), 7/05/2022 5:36 PM)


rtwlane01.sys Thu Oct 18 01:19:28 2018 (5BC825F0)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Firstly, thanks for your response.
  1. This is a headless PC so I'm a little concerned about running "wmic recoveros set autoreboot = false" - I'm assuming that this leaves the BSOD on screen and the PC doesn't reboot?
  2. OK
  3. Done
  4. ASRock Beebox Series
  5. The PC is running the latest BIOS firmware (P1.70)
Is there a particular driver which is causing this issue? I tried running Windbg on the dump files but I couldn't find anything of value?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
gyrex said:
Firstly, thanks for your response.
  1. This is a headless PC so I'm a little concerned about running "wmic recoveros set autoreboot = false" - I'm assuming that this leaves the BSOD on screen and the PC doesn't reboot?
Click to expand...

wmic recoveros set autoreboot = false reduces the likelihood of a missed BSOD as the BSOD error message remains on the monitor.

After the troubleshooting has completed it can be modified to a preferred setting.



gyrex said:
Is there a particular driver which is causing this issue? I tried running Windbg on the dump files but I couldn't find anything of value?
Click to expand...

rtwlane01.sys
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
gyrex said:
Firstly, thanks for your response.
  1. This is a headless PC so I'm a little concerned about running "wmic recoveros set autoreboot = false" - I'm assuming that this leaves the BSOD on screen and the PC doesn't reboot?
  2. OK
  3. Done
  4. ASRock Beebox Series
  5. The PC is running the latest BIOS firmware (P1.70)
Is there a particular driver which is causing this issue? I tried running Windbg on the dump files but I couldn't find anything of value?
Click to expand...

Windbg is pointing at the The Network Driver as the trigger point. The NIC did disconnected shortly before the crash happened.

I see you have the latest drivers from Microsoft - which used the lasted intel drivers for that specific NIC. So you could also try the latest drivers released by Asrock for that mobo: https://www.asrockind.com/en-gb/N3150-NUC IPC (there's also a newer BIOS but stick to NIC drivers for start).

Also, your system is struggling with the power modes - low profiles in particular. If the BSOD persists - you should take it to a local service to check the Motherboard for issues - same goes for the PSU. Could be caused by power-spikes from a faulty component.
 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
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