Solved won't shut down or update

Cindy · Dec 24, 2024

When I close the laptop, Windows turns off, but when I try to shut down properly, it won't shut down, update and shut down, restart or restart and update. I tried to run Windows Update, but all I get is a infinitely spinning circle. I tried Settings>System>Recovery, but when I select Recovery, nothing happens. I want to reset Windows and ensure that my system is up-to-date. Can someone tell me how? I have included my system specifications.

dacrone · Dec 24, 2024

1) please edit your post and use this image (i removed your info from the top left)

2) how long have you tried leaving it to finish updates when selecting Update and Shut Down?

Cindy · Dec 24, 2024

Thanks, dracone, for protecting my privacy!

I have waited for maybe 3 minutes for it to update. But, it doesn't give me any feedback. I mean, I would expect something saying "updating" or maybe a graphic to let me know that it's working.

dacrone · Dec 24, 2024

granted it was actually installing the updates, yes, it should have had the spinning circles with a message that Updates Are Installing before it shut down. if that screen was never presented, then it may not have been installing them, as you suspected. you can start with the easiest option first:

open the Setting app and run the Windows Update troubleshooter:

then reboot and reattempt installing the updates. if that does not work, we can move forward with the next option.

Cindy · Dec 24, 2024

I'm getting a message saying "The Windows Update diagnostic failed to run"

dacrone · Dec 24, 2024

ok, go to:

FixWin 11 is the best PC Repair software to fix Windows 11/10 problems

FixWin 11.1 is the ultimate free PC Repair software or Windows Repair Tool to fix Windows 11/10 problems, annoyances & issues with a click. Download the latest version here.

www.thewindowsclub.com

scroll down and click the blue button to download FixWin11 zip file. save the zip and extract it. run "FixWin 11.1.exe" and run the Windows Update Troubleshooter that it contains (its another variation that Microsoft used to provide). lets see if that will resolve it for you. if not, we can get into more technical solutions via PowerShell

Cindy · Dec 24, 2024

It's been over 30 minutes and the status bar is still looping. The message is: detecting problems...checking for pending restart"...

dacrone · Dec 24, 2024

Sounds like something may be corrupted in the update components. Before moving forward, I would suggest giving it a few hours to see if it will auto resolve. If nothing after (I’d say) 2 hr, we can start some powershell commands to attempt repairs.

zbook · Dec 24, 2024

These are some possible troubleshooting links:

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

Reset Windows 11 PC

This tutorial will show you how to reset Windows 11 and Remove everything or Keep my files. You can reset Windows 11 when your PC isn’t working well and it’s been a while since you installed an app, driver, or update. Resetting reinstalls Windows 11, but lets you choose whether to keep your...

www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

Cindy · Dec 24, 2024

Thinking I had waited long enough, I closed WinFix. Now I can't get it to reopen. I clicked on the WIndows Update Troubleshooter and nothing happens, aside from the border of the button becoming blue.

dacrone · Dec 24, 2024

The troubleshoot may be hung up in the background now. You can reboot and relaunch if you want. Or we can move forward with other methods.

Cindy · Dec 24, 2024

I'm ready to take the next steps. Is now a good time for you?

dacrone · Dec 24, 2024

Sorry, on mobile. I can assist more in a few hours unless one of the gurus here wants to take over in the meantime.

Cindy · Dec 24, 2024

No hurry. I appreciate any time you have to give.

XxXxX · Dec 24, 2024

please try.

in a powershell as Admin please run one after the other.

first
DISM.exe /Online /Cleanup-image /Scanhealth

then (this may take some time)
DISM.exe /Online /Cleanup-image /Restorehealth

finally
sfc /scannow

restart the system. then post back.
best of luck, Steve ..

Cindy · Dec 24, 2024

I'm signed onto Widows as an administrator, but when I paste your commands into Windows PowerShell, I get

Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.

What is an elevated command prompt?

glasskuter · Dec 24, 2024

Cindy said:
What is an elevated command prompt?

Open search and type cmd. It will popup command prompt. Select run a administrator option.
Thiis is an elevated command prompt. Most everything I do is within an elevated command.

dacrone · Dec 25, 2024

Cindy said:
I'm signed onto Widows as an administrator, but when I paste your commands into Windows PowerShell, I get

Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.

What is an elevated command prompt?

ok back. so go to this link and download the .ps1 file. i've highlighted the button to download it. this will be much less technical than making you run through powershell commands. this .ps1 should reset windows updates components. if it does not work, we can go deeper.

Reset-Windows-Update/RstWinUpd.ps1 at main · Gaz2600/Reset-Windows-Update

Contribute to Gaz2600/Reset-Windows-Update development by creating an account on GitHub.

github.com

save the .ps1 to your Downloads folder. open PowerShell as Administrator, and type:

Code:

cd $env:userprofile/downloads

then type

Code:

.\

followed by the first letter of the name of the .ps1 file. then cycle through files by pressing the TAB key until the name of the .ps1 file shows. then press ENTER to run the .ps1

let me know what happens after that runs and you reboot and try windows updates again.

Cindy · Jan 3, 2025

dacrone, thanks for the help! I have to step away for awhile and I want to make sure you knew how much I appreciate your time and know-how. How do I give you a "Helpful" or a "Great support". Just write it in a post?

dacrone · Jan 3, 2025

no problem

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