XPS 9500 re-install Win11 -"Install driver to show hardware"


M

marksteel

Member
Local time
2:27 AM
Posts
4
OS
Win11
Hi - I'm guessing I need to add driver(s) to the boot USB, but exactly what drivers ? I added the Intel VMD storage driver and the installer says its not compatible with my hardware. "A media driver your computer needs is missing"... please anyone tell me what driver I need ?
 
Windows Build/Version
Win11_24H2_EnglishInternational_x64.iso

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 9500
    CPU
    intel Core i9-10885H @ 2.4 Ghz (ID A0652, Microcode F8)
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 Ti
    Sound Card
    Realtek ALC3281
    Hard Drives
    1TB SSD
    Case
    laptop
    Keyboard
    laptop
    Mouse
    laptop
Did you add the VMD driver because you're running in RAID as opposed to AHCI? Also, no idea how to find what media driver you need without having the laptop in front of me.

Have you tried Dell support?
Did you make a backup before attempting to reinstall Windows 11?
Why are you reinstalling anyway?
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.22635.4515 Beta / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 132.0.2957.11
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.13
    Macrium Reflect X
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
i've tried RAID and AHCI setting, it refuses to see disk.
i've tried dell support, they were more than useless. they expect me to have a windows laptop in order to build a windows laptop...
re-installing because was trying out Linux Mint, but had issues with bluetooth hw / driver so wasnt that useable, and too technical, so trying to reinstall windows fresh. have tried win10, same message.
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 9500
    CPU
    intel Core i9-10885H @ 2.4 Ghz (ID A0652, Microcode F8)
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 Ti
    Sound Card
    Realtek ALC3281
    Hard Drives
    1TB SSD
    Case
    laptop
    Keyboard
    laptop
    Mouse
    laptop
so you didn't do a backup first then?
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.22635.4515 Beta / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 132.0.2957.11
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.13
    Macrium Reflect X
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
The question wasn’t “should I do a backup before I reinstall” it was “does anyone know what driver I need to pacify the installer?”
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 9500
    CPU
    intel Core i9-10885H @ 2.4 Ghz (ID A0652, Microcode F8)
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 Ti
    Sound Card
    Realtek ALC3281
    Hard Drives
    1TB SSD
    Case
    laptop
    Keyboard
    laptop
    Mouse
    laptop
without knowing the media hardware it is referring to; it won't be easy to diagnose.
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.22635.4515 Beta / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 132.0.2957.11
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.13
    Macrium Reflect X
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
Take it you have created a bootable USB drive from a Microsoft ISO and you used Rufus to create the USB?
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.22635.4515 Beta / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 132.0.2957.11
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.13
    Macrium Reflect X
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
Bootable win 11, not rufus as that requires me to have a windows machine but I have booted it off the disk and it just gets stuck looking for drivers
 

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My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 9500
    CPU
    intel Core i9-10885H @ 2.4 Ghz (ID A0652, Microcode F8)
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 Ti
    Sound Card
    Realtek ALC3281
    Hard Drives
    1TB SSD
    Case
    laptop
    Keyboard
    laptop
    Mouse
    laptop
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