Your pin is no longer available


Roxy

Roxy

New member
Local time
5:02 AM
Posts
8
OS
Windows 11 and outdated chromebooks
I'm getting this error and cannot log in at all on my computer. Your pin is no longer available due to a change to the security settings on this device. Click to set up pin again. I'm not able to go to start menu because I can't get into my system at all. Please help
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
Can't you use your full password instead to get in?
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    60mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Mouse
    Surface Arc Mouse
    Internet Speed
    60 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
Roxy said:
I'm getting this error and cannot log in at all on my computer. Your pin is no longer available due to a change to the security settings on this device. Click to set up pin again. I'm not able to go to start menu because I can't get into my system at all. Please help
Click to expand...
Check the site listed below for a possible solution.

 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
FrancoDT said:
Can't you use your full password instead to get in?
Click to expand...
No it doesn't give me that option it's just a loop with the same message about pin. Thank You though
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
Sir_George said:
Check the site listed below for a possible solution.

Click to expand...
When I go to advanced options I only have 2 options "Startup Settings" and "UEFI firmware Settings" Is there any other way that I can bring up command prompt?
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
Here's how to fix Your PIN is no longer available due to a change to the security settings on this device.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
If you have no password option, Only thing I know to try in that case is Enable hidden administrator account from command prompt at boot Option 5 here
www.elevenforum.com

Enable or Disable Built-in Administrator Account in Windows 11

This tutorial will show you how to enable or disable the built-in Administrator account in Windows 11. Windows 11 includes a hidden built-in Administrator account that serves as the local system administrator with elevated rights by default without needing Run as administrator or UAC (User...
www.elevenforum.com www.elevenforum.com

Restart, You will see 2 users. Login to the administrator account. Admnistrator desktop will be created. and try Option 2 (bat file) here Remove PIN from Account in Windows 11 Tutorial

If you are able to get back into your account disable the administrator account using option #1 in that first tutorial.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
BruceR said:
What happens when you click on "Set up my PIN" below that message?
Click to expand...
It just sets there spinning like it's going to do something then bounces right back to the same page.
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
glasskuter said:
If you have no password option, Only thing I know to try in that case is Enable hidden administrator account from command prompt at boot Option 5 here
www.elevenforum.com

Enable or Disable Built-in Administrator Account in Windows 11

This tutorial will show you how to enable or disable the built-in Administrator account in Windows 11. Windows 11 includes a hidden built-in Administrator account that serves as the local system administrator with elevated rights by default without needing Run as administrator or UAC (User...
www.elevenforum.com www.elevenforum.com

Restart, You will see 2 users. Login to the administrator account. Admnistrator desktop will be created. and try Option 2 (bat file) here Remove PIN from Account in Windows 11 Tutorial

If you are able to get back into your account disable the administrator account using option #1 in that first tutorial.
Click to expand...
Thank you for the info., but I'm not able to open command prompt at boot to proceed with this.
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
Roxy said:
I'm not able to open command prompt at boot to proceed with this.
Click to expand...
Please elaborate. Option 5 in that tutorial I referenced included a link for the ways one can open command prompt at boot. Which of the 2 listed methods did you try, booting from iso or recovery? What was the response of the system when you attempted it?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
glasskuter said:
Please elaborate. Option 5 in that tutorial I referenced included a link for the ways one can open command prompt at boot. Which of the 2 listed methods did you try, booting from iso or recovery? What was the response of the system when you attempted it?
Click to expand...
I've attempted to open cmd prompt using windows+r, and it will not open. I do not have a USB to make a recovery. I didn't see another way to open cmd prompt. When I shut down and reboot holding shift I still have no way to open it. It's like I only have part of the normal options that should be available.
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
glasskuter said:
Please elaborate. Option 5 in that tutorial I referenced included a link for the ways one can open command prompt at boot. Which of the 2 listed methods did you try, booting from iso or recovery? What was the response of the system when you attempted it?
Click to expand...
I've also tried shift + F10 still no luck.
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
FrancoDT said:
Can't you use your full password instead to get in?
Click to expand...
A Notebook from Dec. '23 and a Notebook from last month both setup with Microsoft Account but without asking for a Password, only needed a PIN for login. Neither would allow a Local Account until after fully set up. The newest tried to Upgrade to 24H2 but failed, had to do a reinstall and same thing, no Password. Version 24H2 seems to be working fine. 24H2 automatically sets up Bitlocker on the drive but does not give or ask for a passcode.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
@Roxy I believe the shift +F10 works to access command prompt only when booting from Windows installation media?

The way I see it, you have very few options.

If you are unable to use recovery environment AT ALL, it indicates WINRE is corrupted in some way so this option won't work. If only accessing command prompt is what is not working and you can get into recovery's other functions , you can attempt a system reset and remove everything but all your data will be lost. If you have bitlocker/device encryption turned on you may be required to provide your recovery key. Doing a "reset and keep my files" WILL NOT work in this case.

You can do a clean install using Windows installation usb drive. This would be my preference.

Before a reset and remove everything or clean install, I would reset the TPM from within UEFI bios. .

If you have a system image, you can restore it to see if it gets you back into a working state. (but it may not if its the TPM that's at fault) However, depending on what application you used to create the image, you may can recover your personal files by mounting the image after Windows is back up and running. Again, you may be required to provide a BL/device encryption key.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
glasskuter said:
@Roxy I believe the shift +F10 works to access command prompt only when booting from Windows installation media?

The way I see it, you have very few options.

If you are unable to use recovery environment AT ALL, it indicates WINRE is corrupted in some way so this option won't work. If only accessing command prompt is what is not working and you can get into recovery's other functions , you can attempt a system reset and remove everything but all your data will be lost. If you have bitlocker/device encryption turned on you may be required to provide your recovery key. Doing a "reset and keep my files" WILL NOT work in this case.

You can do a clean install using Windows installation usb drive. This would be my preference.

Before a reset and remove everything or clean install, I would reset the TPM from within UEFI bios. .

If you have a system image, you can restore it to see if it gets you back into a working state. (but it may not if its the TPM that's at fault) However, depending on what application you used to create the image, you may can recover your personal files by mounting the image after Windows is back up and running. Again, you may be required to provide a BL/device encryption key.
Click to expand...
Thank you I believe I can still get into bios so I will attempt to reset TPM and see what happens. Thank you
 

My Computer

System One

  • OS
    Windows 11 and outdated chromebooks
    Computer type
    Laptop
    Manufacturer/Model
    Gateway-GWTN156- 11bk
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