Solved 24H2 external screen not detected anymore


hexaae

Crazy bug-hunter
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Location
Italy
OS
Windows 11 Home
ASUS SCAR 18 (2023) BIOS 331 with 4090 laptop and external monitor connected with Thunderbolt (DP1.4). External screen is simply not detected (no signal) anymore after 24H2 update. Was working fine with 23H2.
It seems a common issue: How to fix 2nd display not working after 24H2 update (Microsoft Answers)

How can MS expect to release such a disastrous edition clearly in alpha/beta to the public? :facepalm:
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG SCAR 18
    CPU
    Intel i9-13980HX
    Memory
    32GB DDR5 5600MHz
    Graphics Card(s)
    NVidia GTX 4090 Laptop 256bit 16GB 175W
    Sound Card
    Realtek ALC285 + Dolby Atmos
    Monitor(s) Displays
    G-Sync NE180QDM-NZ2 18" 16:10, FreeSync Premium XiaoMi Mi 34" 21:9
    Screen Resolution
    2560x1600@240Hz (internal), 3440x1440@144Hz (external)
    Hard Drives
    NVMe Lexar NM790 1TB 6GB/s, NVMe Lexar NM790 4TB 6GB/s
    PSU
    330W (laptop PSU)
    Mouse
    ROG Strix Carry Wireless-BT mouse
    Other Info
    4K UHD USB Archgon Star Blu-Ray 4K UHD,
    8BitDo Arcade Stick,
    Vader 4 Pro controller
So I found in Device Manager the yellow triangle for: UCM-UCSI ACPI (Error 43 ) + Intel(R) PC Express Root Port #25 - 7A48 + Intel(R) PC Express Root Port #9 - 7A30. Didn't go away with Shutdown or disable/re-enable/uninstall from Device Manager.

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  1. I unplugged AC and shutdown Windows 11
  2. kept pressed power button for 40secs (keyboard leds lighten up but I ignored this and kept the button)
  3. laptop totally turned off at this point. Waited 60 secs more, then pressed the power button once to wake it up as usual and the PC booted as expected. Problem solved, BIOS reset, no more yellow triangles, external monitor working again, and AC plugged back in!
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG SCAR 18
    CPU
    Intel i9-13980HX
    Memory
    32GB DDR5 5600MHz
    Graphics Card(s)
    NVidia GTX 4090 Laptop 256bit 16GB 175W
    Sound Card
    Realtek ALC285 + Dolby Atmos
    Monitor(s) Displays
    G-Sync NE180QDM-NZ2 18" 16:10, FreeSync Premium XiaoMi Mi 34" 21:9
    Screen Resolution
    2560x1600@240Hz (internal), 3440x1440@144Hz (external)
    Hard Drives
    NVMe Lexar NM790 1TB 6GB/s, NVMe Lexar NM790 4TB 6GB/s
    PSU
    330W (laptop PSU)
    Mouse
    ROG Strix Carry Wireless-BT mouse
    Other Info
    4K UHD USB Archgon Star Blu-Ray 4K UHD,
    8BitDo Arcade Stick,
    Vader 4 Pro controller
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