Annoying Wireless mouse problem

EmDee8907 · Jan 1, 2025

I have had my windows laptop about 2 years now and lately it has the most annoying issue. whenever i use a wireless mouse to scroll it goes haywire. Sometimes i scroll down and it will skip or scroll up, and not let me use it as normal. i noticed it about 3 months ago and even bought a new mouse. same issue.

all my troubleshooting i have tried:
Simple reboot
alternate mouse one usb one bluetooth both issues
Also made sure no debris in either of them
checked for driver updates by uninstalling and rebooting
Everything in this article i found on here FIX: Windows 10/11 Scrolling down on its own.

after backing up my files i tried doing 2 different system restores(Can only go back to Dec) both failed

i dont know if the hard drive can be the issue its not the manufacture one it was a custom build, i did do a hard drive health and it was a 94(According to crystaldiscinfo)

i am using a HP laptop running Windows 11 24H2 OS (build 26100.2605)
hard drive name is KINGSTON SNV2S2000G : 2000.3 GB

Im at a complete loss on what else to try so I came to the experts. thanks for any help.

dacrone · Jan 1, 2025

Win+R

Code:

rundll32.exe shell32.dll,Control_RunDLL main.cpl,,3

Check your scrolling settings. Maybe set it lower/slower?

idgat · Jan 1, 2025

Create a Linux distro boot USB (Mint is a good flavour) and boot from that USB (DO NOT INSTALL Linux, just run it from the USB and the computer's memory)

Test a your meece devices on this system

EmDee8907 · Jan 1, 2025

dacrone said:
Win+R

Code:

rundll32.exe shell32.dll,Control_RunDLL main.cpl,,3

Check your scrolling settings. Maybe set it lower/slower?

hi I checked this one out and it was on 3 but dropped it to one/one screen at a time same result.

EmDee8907 · Jan 1, 2025

idgat said:
Create a Linux distro boot USB (Mint is a good flavour) and boot from that USB (DO NOT INSTALL Linux, just run it from the USB and the computer's memory)

Test a your meece devices on this system

i have no idea how to do this i dont want to harm my laptop, do u have a walkthrough. if i knew a reset would work i would just do that, when i first got my laptop i had to do one because my old profile was buggy.

wiganken · Jan 1, 2025

To discount Wi-Fi/Bluetooth issues try connecting a wired mouse and if that's okay maybe use that permanently?
Even if you don't want to use a wired mouse at least it will point to it being a Wi-Fi/Bluetooth issue.

EmDee8907 · Jan 1, 2025

wiganken said:
To discount Wi-Fi/Bluetooth issues try connecting a wired mouse and if that's okay maybe use that permanently?
Even if you don't want to use a wired mouse at least it will point to it being a Wi-Fi/Bluetooth issue.

i will try that, i use other devices that are wifi blutooth with no issues but will try to locate a wired mouse. will report back

idgat · Jan 1, 2025

EmDee8907 said:
i have no idea how to do this ... do u have a walkthrough

Download the Linux Mint ISO
Download and run Rufus
Follow the Rufus prompts to access the ISO and create a Linux boot USB flash drive
Boot from the Linux USB (you may have to access the boot menu for your laptop to direct the boot process to the USB instead of the main drive)
Booting from the Linux USB runs the program from the computer's memory and the USB. When you're finished, re-boot your computer and all the Linux system will be removed from the memory

EmDee8907 said:
i dont want to harm my laptop

If you're concerned (or, alternatively, whether you're concerned or not) you should create an image of your drive, as a backup
Macrium Reflect Download Macrium Reflect FREE Edition - MajorGeeks
and/or
AOMEI Backupper AOMEI Backupper | Best Backup Software for Windows PC and Server
(and don't forget to create the recovery USB flash drive for each of these programs)

EDIT More details, if required

EmDee8907 · Jan 1, 2025

idgat said:
Download the Linux Mint ISO
Download and run Rufus
Follow the Rufus prompts to access the ISO and create a Linux boot USB flash drive
Boot from the Linux USB (you may have to access the boot menu for your laptop to direct the boot process to the USB instead of the main drive)
Booting from the Linux USB runs the program from the computer's memory and the USB. When you're finished, re-boot your computer and all the Linux system will be removed from the memory

If you're concerned (or, alternatively, whether you're concerned or not) you should create an image of your drive, as a backup
Macrium Reflect Download Macrium Reflect FREE Edition - MajorGeeks
and/or
AOMEI Backupper AOMEI Backupper | Best Backup Software for Windows PC and Server
(and don't forget to create the recovery USB flash drive for each of these programs)

EDIT More details, if required

this sounds very complicated for me right now im gonna try the easier route with getting a wired mouse. i would need step by step guide on how to even attempt this one.

dacrone · Jan 1, 2025

EmDee8907 said:
this sounds very complicated for me right now im gonna try the easier route with getting a wired mouse. i would need step by step guide on how to even attempt this one.

Create a bootable USB stick with Rufus on Windows | Ubuntu

Ubuntu is an open source software operating system that runs from the desktop, to the cloud, to all your internet connected things.

ubuntu.com

kelper · Jan 1, 2025

Amazon basics wired mouse is pretty good. And under £5. Or around $7.

EmDee8907 · Jan 1, 2025

kelper said:
Amazon basics wired mouse is pretty good. And under £5. Or around $7.

just ordered one last night will be here friday then ill report back before i attempt anything else

kelper · Jan 1, 2025

Have you tried uninstalling the mouse in Device Manager PLUS ticking the box that says, "attempt to uninstall the driver"

If you do this, you need to then navigate with the keyboard using TAB and or cursor keys to get up to the menu where you can scan for hardware changes which will find and install a driver for your mouse.

Of course, most laptops have a touchpad and you might be able to use that.

Winuser · Jan 1, 2025

This is just a thought. Could the touchpad be causing the problem? I don't have my laptop available right now so I can't check. I think you can disable the touchpad in Device Manager and see if the problem is fixed.

EmDee8907 · Jan 1, 2025

kelper said:
Have you tried uninstalling the mouse in Device Manager PLUS ticking the box that says, "attempt to uninstall the driver"

View attachment 120779

If you do this, you need to then navigate with the keyboard using TAB and or cursor keys to get up to the menu where you can scan for hardware changes which will find and install a driver for your mouse.

Of course, most laptops have a touchpad and you might be able to use that.

hi just tried this again for the heck of it and same result after a restart both mice go haywire .

kelper · Jan 1, 2025

Does this happen when the laptop is on battery? I know this sounds crazy, but I bought a cheap oem charger for one laptop and when I used it the mouse froze. I assume the charger was injecting a lot of AC into the laptop and interferring with the buses.

archfoto · Jan 1, 2025

I used a wireless mouse and keyboard for years. Had hiccups with both. The mouse ate batteries. Finally went back to a wired mouse and keyboard. Been happy ever since. And I don't have to put in any batteries!

idgat · Jan 1, 2025

Winuser said:
This is just a thought. Could the touchpad be causing the problem? I don't have my laptop available right now so I can't check. I think you can disable the touchpad in Device Manager and see if the problem is fixed.

^^ This one ^^

antspants · Jan 1, 2025

archfoto said:
I used a wireless mouse and keyboard for years. Had hiccups with both. The mouse ate batteries. Finally went back to a wired mouse and keyboard. Been happy ever since. And I don't have to put in any batteries!

Yeah but when you get frustrated and throw a corded mouse, it fly’s back and hits you in the head. I have bruises all over my face.

dacrone · Jan 1, 2025

idgat said:
^^ This one ^^

Annoying Wireless mouse problem

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