ASUS ROG Strix Z790-E WIFI USB Port Reset Failed

kalo86 · Feb 20, 2024

Hello,

I have a brand new PC, everything is working fine except for a warning message in the Device Manager:

I don't have issues with the USB ports.
The only USB device which is plugged-in is the Logitech receiver for keyboard & mouse (combo). They are working properly.

I flashed the latest BIOS 1904, reset CMOS, loaded the optimized default, but the issue is still there.

Do you have suggestions on how to fix this boring warning?

This is the PC configuration:
- CPU: Intel Core i9-14900KF
- MBO: ASUS ROG STRIX Z790-E GAMING WIFI
- GPU: AMD Radeon RX 7900 XTX, 24GB, 420W (Asus TUF OC)
- RAM: 64GB (2x 32GB Kit) DDR5-6000 CL30, G.Skill Trident Z5 RGB
- SSD: 1TB Samsung 990 Pro, M.2 PCIe 4.0
- PSU: 1000W ASUS ROG Strix Gold Aura
- FAN: Corsair iCUE LINK H170i RGB, AIO
- External monitor: LG UltraWide 38WN95CP-W (3840x1600, 38") with DisplayPort cable

Catnip · Feb 20, 2024

Does your AIO connect to the USB ports? Mine did.

The simplest answer to this appears to be that you are missing a driver for something. It could be your Logitech remote or it could be your Corsair AIO if it is like mine and it plugs into a USB port inside the case.

Failing that, there could be something wrong with one of the USB ports in your case. It may not be connected properly, or it could be faulty, like a short or something. I would try unplugging the case USB ports from the motherboard and see what happens then, for a first try. Other than that, it looks like a driver issue or hardware fault.

Also, please right click on the USB fault and show us the Properties pages (all of them) Thanks.

BamaInArk · Feb 20, 2024

Do you by any chance have the front mounted Type C port header connected to the motherboard USB header(USB 3.2 gen2)? If so check to see if you got it connected backwards.

kalo86 · Feb 20, 2024

Thank you for the answer.
I made all the possible tests and verifications.

1. The front panel of the Corsair 7000d case has 4 USB-A and 1 USB Type C ports. I simply unplugged the 3 cables from the motherboard and the warning ⚠ is still there.

2. The AIO is provided with the Corsair Link Hub. The hub receives input power from the PSU, distributes power to the fans with 2 independent cables, receives the tachometer info from the motherboard and the hub sends all the relevant information to the motherboard with a microUSB to 6 pin connector which is plugged into the motherboard. To be 100% sure, I unplugged also the connector from the motherboard and the warning ⚠ is still there.

If there is a problem, it is in the motherboard.

kalo86 · Feb 20, 2024

Furthermore, I can add another important detail: when I start Windows 11 (or simply reboot the system), I open immediately the Device Manager and no warning ⚠ appears.
After about 10 seconds, the warning ⚠ appears.
It's somethings triggered after a while.

So, what I did more?
I entered in BIOS, disabled the Thunderbolt support, disabled the onboard LAN, WiFi, Bluetooth and Audio. Rebooted the system and checked the behavior of Devices Manager.
Unfortunately the warning ⚠ is still there.

kalo86 · Feb 20, 2024

Please see attached picture:

Logitech mouse & keyboard are not the cause because after the full start of Windows 11 Pro, warning ⚠ present, I unplug the USB receiver and the warning is there. I used another wired mouse and the warning is there.
Considering that I excluded the AIO and the front USB panel, I don't know what else can be.
I called the Asus customer care and they told me to just skip it since all the USB ports are working. I am a perfectionist and I don't like that a brand new expensive machine is showing such a warning. It's my defect, I don't like to have faulty hardware.

kalo86 · Feb 21, 2024

Any suggestion?

BamaInArk · Feb 21, 2024

kalo86 said:
Any suggestion?

If it was me I'd pull the motherboard out of the case and use it on the motherboard setup to test things out. You'll have to come with with a temp cooling solution. I always setup new hardware this way as it's easier to troubleshoot problems with new hardware.

kalo86 · Feb 21, 2024

BamaInArk said:
If it was me I'd pull the motherboard out of the case and use it on the motherboard setup to test things out. You'll have to come with with a temp cooling solution. I always setup new hardware this way as it's easier to troubleshoot problems with new hardware.

Yes, but if I exclude all the additional USB ports in the front panel, I don't see any reason to remove the motherboard.
I excluded:
- WiFi
- Bluetooth
- LAN
- Audio
- Thunderbolt
- Corsair Link system Hub
- No external SATA drives

And the warning is always present in the Device Manager.
It's something that should be investigated more in depth.

For example, I saw that for the ROG Strix Z790-E WIFI II there is an updated firmware for the USB hubs.
I wonder why this firmware update is NOT provided also for the previous generation motherboard....
For me, the issue is on the USB Hub firmware.

SIW2 · Feb 21, 2024

msinfo32>components>problem devices

kalo86 · Feb 21, 2024

SIW2 said:
msinfo32>components>problem devices

SIW2 · Feb 21, 2024

you can search tinternet using the pnp device id and see what that reveals, maybe others have had similar issues

File>export to a text file so it is easy to copy the long id from the text file

That is the way I have always done it.

kalo86 · Feb 21, 2024

SIW2 said:
you can search tinternet using the pnp device id and see what that reveals, maybe others have had similar issues

File>export to a text file so it is easy to copy the long id from the text file

That is the way I have always done it.

Device PNP Device ID Error Code
Unknown USB Device (Port Reset Failed) USB\VID_0000&PID_0001\5&25B7E96&0&20 43

I just googled it but I cannot find any similar case.

Catnip · Feb 21, 2024

I don't think the USB descriptors you are getting are valid (VID_0000&PID_0001) as the VID doesn't seem to be registered to a company that I can find. Also, you are getting a stop code of 43, which is indicating that something is failing on initialization. This still smells of a driver issue to me.

Do you have this chipset driver installed? I got this from your motherboard website and it is the most current one. If not, try installing it and seeing if it changes anything.

Here's the link: ROG STRIX Z790-E GAMING WIFI | Motherboards | ROG Canada

kalo86 · Feb 21, 2024

Catnip said:
I don't think the USB descriptors you are getting are valid (VID_0000&PID_0001) as the VID doesn't seem to be registered to a company that I can find. Also, you are getting a stop code of 43, which is indicating that something is failing on initialization. This still smells of a driver issue to me.

Do you have this chipset driver installed? I got this from your motherboard website and it is the most current one. If not, try installing it and seeing if it changes anything.

Here's the link: ROG STRIX Z790-E GAMING WIFI | Motherboards | ROG Canada
View attachment 87878

Hello, I installed the most updated chipset driver:

In the previous Windows 11 Pro installation, I used the official chipset driver from Asus website:

Nevertheless, both chipset versions are fine and the warning is always there.

kalo86 · Feb 21, 2024

I tried Slackware Linux live (booted from USB drive) and run the

Code:

dmesg -w

command (see attachment).
If I'm not wrong, in Linux this issue is not present.

BamaInArk · Feb 21, 2024

kalo86 said:
Hello, I installed the most updated chipset driver:

View attachment 87881

In the previous Windows 11 Pro installation, I used the official chipset driver from Asus website:

View attachment 87882

Nevertheless, both chipset versions are fine and the warning is always there.

Just an FYI but there are like 5 different Chipset drivers that are needed. Intel ME, Intel Chipset Driver, Intel Serial IO driver, Intel DTT and possibly Intel GNA scoring accelerator module.
If you haven't done it yet I'd consider resetting the bios to defaults and start clean with the current bios.

kalo86 · Feb 21, 2024

BamaInArk said:
Just an FYI but there are like 5 different Chipset drivers that are needed. Intel ME, Intel Chipset Driver, Intel Serial IO driver, Intel DTT and possibly Intel GNA scoring accelerator module.
If you haven't done it yet I'd consider resetting the bios to defaults and start clean with the current bios.

Yes, I am aware of all those additional drivers which I already installed. They are not only listed on the Asus website, but they are also checked on the Asus Armoury Crate software which keeps them updated.
Again, if hardware is not installed, I should see "Other devices" in Device Manager.
The warning is a sign of malfunctioning.
I installed all the drivers, additional hardware is also activated in BIOS and correctly identified by the corresponding driver.

Marcus Vinicus · Feb 21, 2024

Hi @kalo86

I retired from posting here quite a while ago, but I saw your frustrating issue.

The only thing I noticed in the screenshots from Windows and Linux you posted is that in Linux you have two USB xHCI Compliant Host Controller's. In Windows you only have one. In the Windows Device Manager on my Z790 Asus board (different model, same generation) they're called Intel(R) eXtensible Host Controller 1.10 and 1.20. They're USB 3 ports. On my system they have a Microsoft driver.

There are lots of posts on the internet about this but I'm sure you've read quite a few already so I won't quote them back at you.

Think this has been mentioned, but I would recheck any connections on the motherboard for USB and run the Update Driver command from the devices right click menu if you haven't done so.

Good luck

SIW2 · Feb 21, 2024

BamaInArk said:
Just an FYI but there are like 5 different Chipset drivers that are needed. Intel ME, Intel Chipset Driver, Intel Serial IO driver, Intel DTT and possibly Intel GNA scoring accelerator module.
If you haven't done it yet I'd consider resetting the bios to defaults and start clean with the current bios.

Intel chipset are not drivers. There are no .sys files.

The .infs populate the descriptions in device manager

Intel Chipset Device "Drivers" (= INF files)

@ all: Preliminary Notes regarding Intel’s Chipset "Drivers" The "Intel(R) Chipset Device Software" (formerly named "Intel(R) INF Update Utility") seems to be the most overestimated "driverpack" for Intel Chipset system: Only a minority of the Intel Chipset users know, that the on-board Intel...

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