Attempted switch from DPC in Win 11 (during games, voice chat)

zbook · Jan 7, 2023

Uninstall or uninstall and reinstall sshid.sys

sshid SteelSeries HID Service c:\windows\system32\drivers\sshid.sys

Bring your gear to life | Engine by SteelSeries

ENGINE is free software that gathers all of your compatible devices into a single app. Control and synchronize RGB with ease, bind macros, and make the light interact with your favorite games!

steelseries.com

Dromanthis · Jan 9, 2023

zbook said:
Uninstall or uninstall and reinstall sshid.sys

sshid SteelSeries HID Service c:\windows\system32\drivers\sshid.sys

Bring your gear to life | Engine by SteelSeries

ENGINE is free software that gathers all of your compatible devices into a single app. Control and synchronize RGB with ease, bind macros, and make the light interact with your favorite games!

steelseries.com

Thanks for the help again. I've uninstalled and reinstalled this.

I hope that worked. I guess I'll just wait to see how long I can go without another BSOD.

Fingers crossed I'm not back here in a day or two

zbook · Jan 9, 2023

If you want to stress the drivers with WDV to see if the new installation is ok then that is an option.
Otherwise the typical method is to respond to BSOD if they occur.

Dromanthis · Jan 15, 2023

Looks like I went about 7 days without a BSOD, but it's back.

Here's my latest crash report:

WARFORGED-(2023-01-16_01-23-32).zip

Shared with Dropbox

www.dropbox.com

zbook · Jan 15, 2023

List all of the USB attached hardware.

Make a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

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Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Learn the methods to recover from using the tool by booting into safe mode and running one or more of the commands:

verifier /reset
verifier /bootmode resetonbootfail

Start the testing with the following settings:
a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start testing with the three customized tests in the TF link

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

Plan to run WDV testing for 48 hours and for 24 hours after the last BSOD.

Dromanthis · Jan 16, 2023

zbook said:
List all of the USB attached hardware.

Here goes:

Code:

Status     Class           FriendlyName                                                                     InstanceId
------     -----           ------------                                                                     ----------
OK         USB             USB Composite Device                                                             USB\VID_...
OK         USB             USB Composite Device                                                             USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         USB             USB Composite Device                                                             USB\VID_...
OK         Image           c922 Pro Stream Webcam                                                           USB\VID_...
OK         USB             USB Composite Device                                                             USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        SteelSeries Apex 7 TKL                                                           USB\VID_...
OK         Bluetooth       Intel(R) Wireless Bluetooth(R)                                                   USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         USB             Generic USB Hub                                                                  USB\VID_...
OK         MEDIA           Arctis Pro Wireless Game                                                         USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         USB             USB Composite Device                                                             USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         MEDIA           C922 Pro Stream Webcam                                                           USB\VID_...
OK         USB             USB Composite Device                                                             USB\VID_...
OK         USB             USB Root Hub (USB 3.0)                                                           USB\ROOT...
OK         HIDClass        SteelSeries Apex 7 TKL                                                           USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         XnaComposite    Xbox 360 Controller for Windows                                                  USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         USB             Generic USB Hub                                                                  USB\VID_...
OK         MEDIA           Arctis Pro Wireless Chat                                                         USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         HIDClass        USB Input Device                                                                 USB\VID_...
OK         USB             USB Root Hub (USB 3.0)                                                           USB\ROOT...
OK         USB             USB Composite Device                                                             USB\VID_...

zbook said:
Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Learn the methods to recover from using the tool by booting into safe mode and running one or more of the commands:

verifier /reset
verifier /bootmode resetonbootfail

Start the testing with the following settings:
a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start testing with the three customized tests in the TF link

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

Using WDV with these settings, no immediate BSOD.
Verifier /querysettings here: verifiery querysettings result 4 - 16 Jan.txt

Can't believe how tough this is to solve. Thank you.

zbook · Jan 16, 2023

Modify the WDV to include these customized tests:

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000010 I/O verification.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.
[ ] 0x00020000 DDI compliance checking.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00000400 IRP logging.

If there is no BSOD then post a new querysettings share link.

For any BSOD post a new V2 share link.

Report any major performance problems including very slow boot.

(It's 2:18 AM here. I'm heading to bed and will check the thread much later in the day)

Dromanthis · Jan 16, 2023

zbook said:
Modify the WDV to include these customized tests:

If there is no BSOD then post a new querysettings share link.

Report any major performance problems including very slow boot.

No BSOD. Performance is a tad slower, but only by a small margin.

Verifier /querysettings: verifiery querysettings result 5 - 16 Jan.txt

I hope my posts do not contribute to any lack of sleep!

zbook · Jan 16, 2023

Please make a new restore point.

Restart WDV with all customized tests except:
[ ] 0x00000004 Randomized low resources simulation.

If there is no immediate BSOD then post a new querysettings share link.

For any BSOD post a new V2 share link into the newest post.

Plan to run WDV in the background for 48 hours or 24 hours after the last BSOD.

(I'm going to bed now and will check much later in the day)

Dromanthis · Jan 17, 2023

zbook said:
Restart WDV with all customized tests except:
[ ] 0x00000004 Randomized low resources simulation.

If there is no immediate BSOD then post a new querysettings share link.

No immediate BSOD, but there was slower performance.

Verifier /querysettings for today: verifiery querysettings result 6 - 17 Jan.txt

(Not quite up to 24 hours, maybe 17 or so - hopefully enough)

zbook · Jan 17, 2023

Please continue running WDV for the full 24 hours.

Then run WDV with only this customized test:
[ ] 0x00000004 Randomized low resources simulation.

Run the tool for 24 additional hours.

If there is no BSOD then that will conclude the use of the tool.

Usually WDV runs of 48 hours or longer rule out misbehaving drivers.
Make sure that all drivers are tested.
If there are recurrent BSOD after the above then it may be attributed to hardware.

Dromanthis · Jan 17, 2023

I managed to continue today's WDV for 23 hours and then stopped, with no BSOD.

But shortly after restarting and running the PC in normal settings (no WDV), I got another BSOD: WARFORGED-(2023-01-17_23-47-30).zip

Going to start running [ ] 0x00000004 Randomized low resources simulation now and will report back tomorrow.

evo9pl · Jan 17, 2023

Hello friend, I am 100% convinced that it is the fault of one of the steelseries drivers!!!!! I did a little research and noticed you have an "apex 7 tkl" keyboard, I have an "Apex pro tkl" and identical headphones to my SS Nova pro wireless. I also bought such a set and since then I have occasional BSOD even reinstalling windows did not help. I have a question, did you connect the keyboard with two usb plugs ?? I initially connected to the PC 2usb. for 4 days the keyboard has been working on 1 usb plug (no problems) and so far zero bsod

zbook · Jan 17, 2023

Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link into this thread with only the compressed memory dump.

evo9pl · Jan 17, 2023

moj log

zbook · Jan 17, 2023

evo9pl,

The computer has a recent windows installation and the BSOD were with different bugchecks.

Often WHEA 124 bugchecks are caused by malfunctioning hardware.

Please open a new thread and use English as the default language so that logs can be scanned and read.

Add, Remove, and Change Display Language in Windows 10

How to Add or Remove Language Packs and Change Display Language in Windows 10

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Dromanthis · Jan 18, 2023

zbook said:
Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link into this thread with only the compressed memory dump.

Memory dump: Memory_dmp.zip

P.S. This was done while still running the Randomized low resources simulation. Hopefully that's fine.

evo9pl said:
Hello friend, I am 100% convinced that it is the fault of one of the steelseries drivers!!!!! I did a little research and noticed you have an "apex 7 tkl" keyboard, I have an "Apex pro tkl" and identical headphones to my SS Nova pro wireless. I also bought such a set and since then I have occasional BSOD even reinstalling windows did not help. I have a question, did you connect the keyboard with two usb plugs ?? I initially connected to the PC 2usb. for 4 days the keyboard has been working on 1 usb plug (no problems) and so far zero bsod

This feels very possible. I've been using both USB plugs... I'll try just one and see what happens. Thank you for the idea.

zbook · Jan 18, 2023

The memory dump debugging indicated something related to an interactive device.
sshid.sys was blamed again.
(it was spontaneous....WDV was not seen in the BSOD)

If there are more BSOD then post more compressed memory dumps.

Are you able to remove all interactive devices with their drivers and use only mouse, keyboard, and monitor for a long period of time to monitor computer stability / instability?

Dromanthis · Jan 20, 2023

zbook said:
The memory dump debugging indicated something related to an interactive device.
sshid.sys was blamed again.
(it was spontaneous....WDV was not seen in the BSOD)

If there are more BSOD then post more compressed memory dumps.

Are you able to remove all interactive devices with their drivers and use only mouse, keyboard, and monitor for a long period of time to monitor computer stability / instability?

Another crash just now, sadly.
Memory dump: Memory_dmp 21 Jan.zip
v2 log: WARFORGED-(2023-01-21_00-11-15).zip

Prior to this, I was testing the Apex TKL keyboard with 1 usb plug instead of 2. No luck

Now, I've decided to swap out to a completely different keyboard (a Razer), uninstalled Steelseries drivers and deleted sshid.sys entirely. I'll see how this goes.

zbook · Jan 21, 2023

Sshid.sys was misbehaving in the latest mini and memory dumps.

Monitor the computer for stability / instability without the hardware / driver.

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

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Attempted switch from DPC in Win 11 (during games, voice chat)

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