BSOD - Critical Process Died, Unexpected Store Exception

wethepoorthings · Sep 2, 2024

Hi, I've started to get BSODs about once an hour, maybe every two hours for the last 3 days. The two messages I've got are Critical Process Died and Unexpected Store Exception.
Running Windows 11 Home on a Razer Blade 15 2021 laptop.

I have tried running chsdsk and SFC Scan but still get the BSODs. I have tried going through the event viewer to find crashes, but not sure what correlates to the BSODs.

Super greatful for any help, not the most tech-savvy person sadly.

V2 logs: Computer-(2024-09-02_14-11-36).zip

zbook · Sep 2, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run Sea Tools for Windows Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

3) Run HD Tune (old version)(not trial)(all drives)

HD Tune website

HD Tune

www.hdtune.com

a) Health
b) Benchmark
c) Full error scan (trial has an incomplete scan)

4) Run administrative command prompt: chkdsk /b /v (all drives)

Make sure that the Windows drive runs overnight while sleeping.

Run on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.

5) After completing all chkdsk tests run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 274.6 GB
Total Space: 950.8 GB
File System: NTFS
      Model: SAMSUNG MZVLB1T0HBLR-00A00

      Drive: D:
 Free Space: 7.3 GB
Total Space: 7.3 GB
File System: NTFS
      Model: SAMSUNG MZVLB1T0HBLR-00A00

wethepoorthings · Sep 3, 2024

zbook said:
Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run Sea Tools for Windows Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

3) Run HD Tune (old version)(not trial)(all drives)

HD Tune website

HD Tune

www.hdtune.com

a) Health
b) Benchmark
c) Full error scan (trial has an incomplete scan)

4) Run administrative command prompt: chkdsk /b /v (all drives)

Make sure that the Windows drive runs overnight while sleeping.

Run on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.

5) After completing all chkdsk tests run:

https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Code:

------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 274.6 GB Total Space: 950.8 GB File System: NTFS Model: SAMSUNG MZVLB1T0HBLR-00A00 Drive: D: Free Space: 7.3 GB Total Space: 7.3 GB File System: NTFS Model: SAMSUNG MZVLB1T0HBLR-00A00

Thanks for the answer! Followed all the step and here is the files/images!

zbook · Sep 3, 2024

Tuneup plus ok
chkdsk C: ok
chkdsk D: missing
HD Tune Full error scan ok (software unable to run Health)
Sea Tools Long generic pass

1) Please run:

HD Sentinel (results are instantaneous) > post images or share links

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

a) Overview
b) Temperature
c) SMART

2) For any BSOD post new V2 share links into the newest post.

3) Check the Razer manual > post a link

a) if there is or is not an optimal DIMM when using only one RAM module

b) QVL compatible RAM > report whether NMSO416F82-3200E is or is not on the list

c) BIOS > report whether
BIOS Version/Date Razer 1.01, 2021-02-02
is or is not the most up to date non-beta BIOS

zbook · Sep 3, 2024

wethepoorthings said:
I have tried going through the event viewer to find crashes, but not sure what correlates to the BSODs.

Code:

Event[47005]
  Log Name: System
  Source: volmgr
  Date: 2024-09-02T13:50:54.5990000Z
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Crash dump initialization failed!

Code:

Event[47004]
  Log Name: System
  Source: volmgr
  Date: 2024-09-02T13:50:54.5990000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[45905]
  Log Name: System
  Source: volmgr
  Date: 2024-09-02T12:51:40.6610000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[42220]
  Log Name: System
  Source: volmgr
  Date: 2024-09-01T15:59:38.6030000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[41418]
  Log Name: System
  Source: volmgr
  Date: 2024-08-31T18:01:00.6000000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[40531]
  Log Name: System
  Source: volmgr
  Date: 2024-08-31T14:37:45.7110000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[40497]
  Log Name: System
  Source: volmgr
  Date: 2024-08-31T14:36:42.6340000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[39068]
  Log Name: System
  Source: volmgr
  Date: 2024-08-31T12:33:24.7710000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[38827]
  Log Name: System
  Source: volmgr
  Date: 2024-08-31T12:18:30.8190000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: rosquist
  Description:
Dump file creation failed due to error during dump creation.

etc.

wethepoorthings · Sep 3, 2024

Razer Manual: https://manuals.plus/razer/razer-blade-15-advanced-2021-rz09-0367x-manual-and-faq#memory
Added HD Sentinal images
New V2: COMPUTER-(2024-09-03_14-56-39).zip

Not sure what 3 a) and b) means, how do I check this?

Found a newer driver, so installing that now!

Driver / File Name	Release Date	Description	Version	Link
Razer Blade Intel Firmware Updater: INTEL-SA-00459	June 8, 2021	Intel ME Firmware Update	v14.1.53.1649

zbook said:
3) Check the Razer manual > post a link

a) if there is or is not an optimal DIMM when using only one RAM module

b) QVL compatible RAM > report whether NMSO416F82-3200E is or is not on the list

c) BIOS > report whether
BIOS Version/Date Razer 1.01, 2021-02-02
is or is not the most up to date non-beta BIOS

zbook · Sep 3, 2024

1) Temperature 55 degrees > please clean vents, fans, etc. > improve cooling

2) Run chkdsk /b /v D:

3) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

It sometimes takes passes in the 20's to find malfunctioning RAM.

Just 1 error is a test fail and testing can be aborted.

Testing the RAM may take substantial time.

Modules can be tested simultaneously or one at a time in the same DIMM.

A substantial portion of the testing can be performed overnight while sleeping.

Code:

Location     : ChannelA-DIMM0
BankLabel    : BANK 0
Manufacturer : 8945
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 2933
Serial       : 02163201
PartNumber   : NMSO416F82-3200E   
ECC          : False
TypeDetail   : {Synchronous}

Location     : ChannelB-DIMM0
BankLabel    : BANK 2
Manufacturer : 8945
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 2933
Serial       : 02163201
PartNumber   : NMSO416F82-3200E   
ECC          : False
TypeDetail   : {Synchronous}

BSOD - Critical Process Died, Unexpected Store Exception

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