BSOD IRQL_NOT_LESS_OR_EQUAL

chasescott66 · Oct 3, 2023

I just started getting this error, and now it happens every 5-10 minutes, rendering my computer pretty much useless. I have attached the minidump files that I copied from the computer. Any help is greatly appreciated.

zbook · Oct 3, 2023

Please see posting instructions.

chasescott66 · Oct 3, 2023

zbook said:
Please see posting instructions.

Sorry, trying to run log collector now, but keeps going BSOD.

chasescott66 · Oct 3, 2023

zbook said:
Please see posting instructions.

Log collector files are too large to upload. What are my options?

chasescott66 · Oct 3, 2023

Dropbox Links to Minidump and Log Collector Files:

Minidump Files

Log Collector Files

zbook · Oct 3, 2023

1) Please uninstall all Avast software using the applicable uninstall tool:

Avast Removal Tool | Download Avast Clear | Avast

www.avast.com

Using the Avast Uninstall Tool | Official Avast Support

Step-by-step instructions to use the Avast Uninstall Tool on Windows PC.

support.avast.com

2) Make sure that Microsoft defender is on

3) If the computer is stable (without BSOD or unexpected shutdowns and restarts)
after 24 hours then you can reinstall Avast or continue using Microsoft defender

4) Run: Tuneup plus> post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

5) Run: HDSentinel (trial version) (results are instantaneous)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post images or share links for results on these tabs:
a) Overview
b) Temperature
c) SMART

zbook · Oct 3, 2023

Please perform these additional steps:

1) The BIOS Version/Date Dell Inc. 1.25.0, 3/16/2023

Upgrade the BIOS: 1.25 > 1.26

Dell Latitude 7300 and 7400 System BIOS | Driver Details | Dell US

2) Run: Let Dell automatically find driver updates for you

3) Run: Dell diagnostics > full test (40 min)

ubuysa · Oct 4, 2023

Your problem (and you're far from alone in this) is Avast! The call stack of every dump is the same, they all contain aswSnx.sys - a component of Avast!...

Code:

0: kd> knL
 # Child-SP          RetAddr               Call Site
00 fffff005`77f18188 fffff805`08227ca9     nt!KeBugCheckEx
01 fffff005`77f18190 fffff805`08223334     nt!KiBugCheckDispatch+0x69
02 fffff005`77f182d0 fffff805`08113f60     nt!KiPageFault+0x474
03 fffff005`77f18460 fffff805`1dcf42f1     nt!KeWaitForSingleObject+0x1b0
04 fffff005`77f18800 fffff805`1dcb0000     aswSnx+0x442f1
05 fffff005`77f18808 ffff9504`181261e0     aswSnx
06 fffff005`77f18810 00000000`00000004     0xffff9504`181261e0
07 fffff005`77f18818 ffff9504`18126230     0x4
08 fffff005`77f18820 00000000`00000000     0xffff9504`18126230

The version of aswSnx.sys that you have installed appears current, dating from 12th September...

Code:

0: kd> lmDvm aswSnx
Browse full module list
start             end                 module name
fffff805`1dcb0000 fffff805`1dd98000   aswSnx   T (no symbols)         
    Loaded symbol image file: aswSnx.sys
    Image path: \SystemRoot\system32\drivers\aswSnx.sys
    Image name: aswSnx.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Sep 12 13:42:08 2023 (65004080)
    CheckSum:         000EE226
    ImageSize:        000E8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

All third-party anti-malware products cause BSODs on some systems, and quite often too. In my experience however, Avast! is the worst offender. You really don't need a third-party security product on Windows 10 and 11, Windows Firewall and Windows Defender are plenty good enough - and they don't cause BSODs. Uninstall Avast! ONLY via the specialised tool: Avast Removal Tool | Download Avast Clear | Avast

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