Solved BSOD when watching YouTube


x BlueRobot said:
It looks like the registry key which was being referenced was related to some Microsoft Office telemetry key?
Click to expand...
One of the subkeys related to that registry key which I mentioned was for SDXHELPER.exe and it seems to be an Microsoft Office update manager? You might want to check if that is running the background as a scheduled task.

Kadgar34 said:
Looks like it didn't find anything?
Click to expand...
I thought it might not because I couldn't find anything related to it your other files. It could possibly be using a different alias when stored as file unless it is dynamically created in memory. I've just checked my own machine and it appears to be loaded so it must be a Microsoft related registry driver and therefore will not be the issue.

I'll have a look at the other dump file which you've uploaded as well.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
It's yet another Stop 0x139 and the same call stack as before so we certainly dealing with a very strange driver/software bug here.

First Stop 0x139 MEMORY.DMP:

Code: 
5: kd> .time
Debug session time: Sun Aug  6 18:50:28.183 2023 (UTC + 1:00)
System Uptime: 0 days 0:15:46.877

Second Stop 0x139 MEMORY.DMP:

Code: 
3: kd> .time
Debug session time: Sun Aug  6 20:13:41.392 2023 (UTC + 1:00)
System Uptime: 0 days 0:15:50.161

It's like clock work, both crashes are within 15 minutes of the system starting up. It seems that the same registry key is being queried as well. I would download Autoruns, have a look at which applications are scheduled to start and also export the file as an .ARN (File > Export) so we can have a look too.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Please make sure that [ ] 0x00000004 Randomized low resources simulation. is selected for the next WDV test.




After the crash these were seen in the call stack:

iastorac.sys
amdfendr.sys
amdmkdag.sys


If there is no definitive misbehaving driver on the next WDV memory dump then perform the following steps:


1) Reinstall the chipset drivers
2) Reinstall the AMD GPU drivers
3) Upgrade the BIOS: 1.1.26 > 1.1.30





Driver C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS (17.11.3.1010, 1.29 MB (1,348,760 bytes), 2022-12-18 4:24 PM)

iastorac Intel(R) Chipset SATA/PCIe RST Premium Controller c:\windows\system32\drivers\iastorac.sys



Code: 
Name    AMD Radeon (TM) RX 580
PNP Device ID    PCI\VEN_1002&DEV_67DF&SUBSYS_17011028&REV_C7\4&1A351F70&0&0008
Adapter Type    AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon (TM) RX 580
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0394441.inf_amd64_57e767cb37419fb0\B394106\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0394441.inf_amd64_57e767cb37419fb0\B394106\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0394441.inf_amd64_57e767cb37419fb0\B394106\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0394441.inf_amd64_57e767cb37419fb0\B394106\amdxc64.dll
Driver Version    31.0.21023.2010
INF File    oem18.inf (ati2mtag_Polaris10 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0394441.INF_AMD64_57E767CB37419FB0\B394106\AMDKMDAG.SYS (31.0.21023.2010, 95.12 MB (99,737,448 bytes), 2023-08-05 4:51 PM)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
x BlueRobot said:
One of the subkeys related to that registry key which I mentioned was for SDXHELPER.exe and it seems to be an Microsoft Office update manager? You might want to check if that is running the background as a scheduled task.
Click to expand...
It seems it's the Office Feature Updater that is set to run on logon. I'll try waiting for the process to finish to see if it'll still BSOD.

Thanks for all the help!
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i5-8400
    Motherboard
    Dell Proprietary
    Memory
    16 GB DDR4 2666MHz
    Graphics Card(s)
    AMD Radeon RX 580
    Monitor(s) Displays
    Dell 24" monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 NVMe SSD, 1 HDD
    Browser
    Firefox
    Antivirus
    Windows Defender
zbook said:
iastorac.sys
amdfendr.sys
Click to expand...
Those two drivers were running in order to create the dump files, the first driver also had it's dump_ equivalent in thread stack too. The second driver is for AMD Crash Defender which makes sense since the user had just experienced a BSOD crash. There is no indication that these drivers are causing the problem, although, crash defender should probably be removed because it's not worth its salt.

Again, all you did was !thread and then dps <Limit> <Base>. Driver Verifier will also not find anything as mentioned countless times in this thread already.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Kadgar34 said:
It seems it's the Office Feature Updater that is set to run on logon.
Click to expand...
You might want to disable it at logon as well and see if the system crashes. If it does then we can take a look at the new dump file(s).
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Please make sure that [ ] 0x00000004 Randomized low resources simulation. is selected for the next WDV test.
(all customized tests)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I haven't updated anything yet, but when I ran with all driver verifier tests enabled I got a new BSOD. Log is here. Memory dump is here. I'm now running with driver verifier disabled to see if it will still go to BSOD.

The sdxhelper task has been disabled, and I thought it would be best to also disable anything else related to Office.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i5-8400
    Motherboard
    Dell Proprietary
    Memory
    16 GB DDR4 2666MHz
    Graphics Card(s)
    AMD Radeon RX 580
    Monitor(s) Displays
    Dell 24" monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 NVMe SSD, 1 HDD
    Browser
    Firefox
    Antivirus
    Windows Defender
Great!

Please replace the AMD GPU drivers.



Code: 
fffff582`fd9a6978  fffff806`145411b0 nt!KiOpDecode+0xec
fffff582`fd9a6980  00000000`0000000c
fffff582`fd9a6988  fffff80b`4893c998 dxgmms2!ADAPTER_RENDER::DdiQueryDependentEngineGroup
fffff582`fd9a6990  fffff80b`60ce032a amdkmdag+0x70032a
fffff582`fd9a6998  fffff80b`605e0000 amdkmdag
fffff582`fd9a69a0  fffff80b`61b250a4 amdkmdag+0x15450a4
fffff582`fd9a69a8  fffff80b`605e0000 amdkmdag
fffff582`fd9a69b0  fffff80b`61abe03c amdkmdag+0x14de03c
fffff582`fd9a69b8  fffff80b`605e0000 amdkmdag
fffff582`fd9a69c0  fffff80b`61abdebc amdkmdag+0x14ddebc
fffff582`fd9a69c8  fffff80b`605e0000 amdkmdag
fffff582`fd9a69d0  fffff80b`61ab1bc8 amdkmdag+0x14d1bc8
fffff582`fd9a69d8  fffff80b`605e0000 amdkmdag
fffff582`fd9a69e0  fffff80b`61ab27bc amdkmdag+0x14d27bc
fffff582`fd9a69e8  fffff80b`605e0000 amdkmdag
fffff582`fd9a69f0  fffff80b`61abfda0 amdkmdag+0x14dfda0
fffff582`fd9a69f8  fffff80b`49600000 dxgkrnl!_tlgWriteTemplate
fffff582`fd9a7ab0  00000000`00000000
fffff582`fd9a7ab8  fffff80b`489c5420 dxgmms2!VidSchiWorkerThread
fffff582`fd9a7ac0  ffff828a`54adc000
fffff582`fd9a7ac8  ffff828a`2cb77080
fffff582`fd9a7ad0  00000000`00000000
fffff582`fd9a7ad8  00000000`0c1968a6
fffff582`fd9a7ae0  ffff828a`5281b0c0
fffff582`fd9a7ae8  fffff806`145429f7 nt!PspSystemThreadStartup+0x57
fffff582`fd9a7af0  ffff828a`5281b0c0
fffff582`fd9a7af8  fffff80b`00000001
fffff582`fd9a7b00  ffff828a`54adc000
fffff582`fd9a7b08  004fa5ef`bd9bbfff
fffff582`fd9a7b10  ffff828a`5281b0c0
fffff582`fd9a7b18  ffffa980`bd53427b
fffff582`fd9a7b20  fffff582`fd9a62d0
fffff582`fd9a7b28  fffff582`fd9a62d0
fffff582`fd9a7b30  ffff828a`2cb77080
fffff582`fd9a7b38  fffff806`14653b64 nt!KiStartSystemThread+0x34
fffff582`fd9a7b40  ffffa980`bd534180
fffff582`fd9a7b48  ffff828a`5281b0c0
fffff582`fd9a7b50  fffff806`145429a0 nt!PspSystemThreadStartup
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Kadgar34 said:
I'm now running with driver verifier disabled to see if it will still go to BSOD.
Click to expand...
I'll be interested to see if it crashes without it enabled. The latest bugcheck wasn't because Driver Verifier found a violation, it looks like that the low resources simulation settings have just starved the driver of memory so it simply crashes.

Code: 
WRITE_ADDRESS: MAX_SYSTEM_VA_ASSIGNMENTS needs to be increased
 0000000000000000

Code: 
0: kd> .exr 0xfffff582fd9a72c8
ExceptionAddress: fffff80b60ce0193 (amdkmdag+0x0000000000700193)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

Kadgar34 said:
The sdxhelper task has been disabled, and I thought it would be best to also disable anything else related to Office.
Click to expand...
Okay, once you've disabled Driver Verifier and ensured that it it is definitely off, then I would leave that task disabled and continue to use the system as you normally would.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Also

1) Remember to turn off WDV

2) Upgrade the BIOS

3) Make a new restore point
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks for the help, everyone! I haven't had any crashes since disabling the Office updater task and disabling the driver verifier.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i5-8400
    Motherboard
    Dell Proprietary
    Memory
    16 GB DDR4 2666MHz
    Graphics Card(s)
    AMD Radeon RX 580
    Monitor(s) Displays
    Dell 24" monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 NVMe SSD, 1 HDD
    Browser
    Firefox
    Antivirus
    Windows Defender
No problem, glad everything is working okay now!
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Your welcome.

Glad to help
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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