BSOD win11

unitronchem_pc1 · Aug 28, 2022

BSOD often occur during shutting down, sometimes startup, occasionally during use;
the PC with Win11 was bought around late 2021, but put to use since 15th Aug,
Diagnostic Data Viewer shows one BSOD on Jan 2022, and many times in Aug;
hope this can be resolved, thank you.
My PSU:
Dell Model: AC200EBS-01
My system specs:
OS: Win11 Pro
version: 10.0.22000 Build 22000
System Manufacturer: Dell Inc.
System Model: OptiPlex 3090
System Type: x64-based PC
System SKU: 0B8A
Processor: Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz, 3201 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: Dell Inc. 2.7.0, 12/07/2022
SMBIOS Version: 3.2
Embedded Controller Version: 255.255
BIOS Mode: UEFI
BaseBoard Manufacturer: Dell Inc.
BaseBoard Product: 0DY62R
BaseBoard Version: A01
Installed Physical Memory (RAM): 8.00 GB
Total Physical Memory: 7.72 GB
Available Physical Memory: 2.39 GB
Total Virtual Memory: 15.5 GB
Available Virtual Memory: 8.95 GB
Page File Space:7.75 GB

zbook · Aug 28, 2022

1) Uninstall:

Dell Diags Device Driver and / or Dell Client System Analyzer.
dddriver DDDriver c:\windows\system32\drivers\dddriver64dcsa.sys

2) Restart Windows Driver Verifier (WDV) to see if there are any additional misbehaving drivers

unitronchem_pc1 · Aug 29, 2022

zbook said:
1) Uninstall:

Dell Diags Device Driver and / or Dell Client System Analyzer.
dddriver DDDriver c:\windows\system32\drivers\dddriver64dcsa.sys

2) Restart Windows Driver Verifier (WDV) to see if there are any additional misbehaving drivers

Thank you zbook for the reply
1) and thanks for your suggestion
after doing some search on the program and the sys file
I've decided to disable "Dell Data Vault Control Device" under "Device Manager"-"System device"
there's two of them, and I've disabled the one with "Device deleted" under "Properties"-"Events"-"Description"
and see how things go.
2) I've yet to understand how "verifiergui" work, but thanks anyway.

zbook · Aug 30, 2022

There are times in which there are more than one misbehaving driver.

The computer can monitored for BSOD and / or unexpected shutdowns and restarts and these can be reported if they reoccur.
Alternatively WDV can be restarted to see if it reports another misbehaving driver.

Both methods work.
The WDV method is proactive.

These are links on WDV:

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Redirecting

Driver Verifier - Windows drivers

Driver Verifier monitors Windows kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system.

docs.microsoft.com

Once you've got a stable computer consider making free backup images:

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

unitronchem_pc1 · Aug 31, 2022

zbook said:
There are times in which there are more than one misbehaving driver.

The computer can monitored for BSOD and / or unexpected shutdowns and restarts and these can be reported if they reoccur.
Alternatively WDV can be restarted to see if it reports another misbehaving driver.

Both methods work.
The WDV method is proactive.

These are links on WDV:

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Redirecting

Driver Verifier - Windows drivers

Driver Verifier monitors Windows kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system.

docs.microsoft.com

Once you've got a stable computer consider making free backup images:

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

I've ran the verifiergui with standard settings on all drivers for a day, and find nothing other than a slow pc, so i guess the problem has been resolved.

Thank you for your help.

zbook · Aug 31, 2022

Please make a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

Restart WDV with the settings in this link:

Redirecting

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

If there is no BSOD for 24 hours that will conclude the troubleshooting.

unitronchem_pc1 · Aug 31, 2022

zbook said:
Please make a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

Restart WDV with the settings in this link:

Redirecting

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

If there is no BSOD for 24 hours that will conclude the troubleshooting.

After running verifiergui settings as the link above, got a immediate BSOD with issue on DPMdriver.sys;
I've went into safe mode and "delete existing settings" for the time being.

zbook · Sep 1, 2022

1) Uninstall the Nvidia GPU driver using Display Driver Uninstaller (DDU)

Reinstall using the Dell website.

Display Driver Uninstaller (DDU) download latest version 18.1.0.0

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

2) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id DeviceDiagnostic

For each Microsoft Windows troubleshooter > click view detailed information > post images or share links into this thread

3) Uninstall dpmdriver.sys

dpmdriver Dell Peripheral Manager Driver Service c:\windows\system32\drivers\dpmdriver.sys

Code:

Dell Peripheral Manager                                                                                  oem116.inf         1.2.0.29                                   ROOT\SYSTEM\0002

4) The Dell peripheral manager driver service was updated in August 2022.
If you use this driver service then you can reinstall it and test again with WDV

Dell Peripheral Manager | Driver Details | Dell US

5) Restart WDV using all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.

6) If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.

7) For any BSOD post a new V2 share link into the newest post

Code:

NVIDIA GeForce GT 730    PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008    43

Code:

There is a problem with NVIDIA GeForce GT 730 device.
For more information, search for 'graphics device driver error code 43'

Code:

Name    NVIDIA GeForce GT 730
PNP Device ID    PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008
Adapter Type    NVIDIA GeForce GT 730, NVIDIA compatible
Adapter Description    NVIDIA GeForce GT 730
Adapter RAM    (2,147,483,648) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll
Driver Version    30.0.14.7141
INF File    oem117.inf (Section011 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_2A92122D24F2D024\NVLDDMKM.SYS (30.0.14.7141, 35.69 MB (37,420,688 bytes), 1/16/2022 3:58 PM)

Code:

    Loaded symbol image file: DPMDriver.sys
    Image path: \SystemRoot\System32\drivers\DPMDriver.sys
    Image name: DPMDriver.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct  1 13:14:17 2020 (5F763899)
    CheckSum:         00021999
    ImageSize:        00020000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

unitronchem_pc1 · Sep 1, 2022

zbook said:
1) Uninstall the Nvidia GPU driver using Display Driver Uninstaller (DDU)

Reinstall using the Dell website.

Display Driver Uninstaller (DDU) download latest version 18.1.0.0

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

2) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id DeviceDiagnostic

For each Microsoft Windows troubleshooter > click view detailed information > post images or share links into this thread

3) Uninstall dpmdriver.sys

dpmdriver Dell Peripheral Manager Driver Service c:\windows\system32\drivers\dpmdriver.sys

Code:

Dell Peripheral Manager oem116.inf 1.2.0.29 ROOT\SYSTEM\0002

4) The Dell peripheral manager driver service was updated in August 2022.
If you use this driver service then you can reinstall it and test again with WDV

Dell Peripheral Manager | Driver Details | Dell US

5) Restart WDV using all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.

6) If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.

7) For any BSOD post a new V2 share link into the newest post

Code:

NVIDIA GeForce GT 730 PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008 43

Code:

There is a problem with NVIDIA GeForce GT 730 device. For more information, search for 'graphics device driver error code 43'

Code:

Name NVIDIA GeForce GT 730 PNP Device ID PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008 Adapter Type NVIDIA GeForce GT 730, NVIDIA compatible Adapter Description NVIDIA GeForce GT 730 Adapter RAM (2,147,483,648) bytes Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll Driver Version 30.0.14.7141 INF File oem117.inf (Section011 section) Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_2A92122D24F2D024\NVLDDMKM.SYS (30.0.14.7141, 35.69 MB (37,420,688 bytes), 1/16/2022 3:58 PM)

Code:

Loaded symbol image file: DPMDriver.sys Image path: \SystemRoot\System32\drivers\DPMDriver.sys Image name: DPMDriver.sys Browse all global symbols functions data Timestamp: Thu Oct 1 13:14:17 2020 (5F763899) CheckSum: 00021999 ImageSize: 00020000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables:

1)DDU ask to go in safemode, but wouldn't open there, so did it in normal mode
couldn't find driver for Dell Optiplex 3090 on Dell website,
went to Nvidia and downloaded both drivers for NVIDIA GeForce GT 730 / 720
(found on the graphic card "MICRO-STAR Model MS-V338")
Attemped to install 720 but end up with 730

2)As attachment

3)Uninstalled Dell Peripheral Manager in Apps>Apps & features

4)Installed DPM from your link

5)Done

6)As attachment

7)None so far

I think step 3 & 4 did the trick

zbook · Sep 2, 2022

Please post a new V2 after completing WDV testing.
If there are no significant problems seen in the logs then that will complete the troubleshooting.

unitronchem_pc1 · Sep 2, 2022

zbook said:
Please post a new V2 after completing WDV testing.
If there are no significant problems seen in the logs then that will complete the troubleshooting.

I did the V2 both before and after ending WDV testing;
attachment provided is after, the file is larger than 2MB, so I took "Crash Dumps" out and re-zipped it

zbook · Sep 2, 2022

Looks good.

unitronchem_pc1 · Sep 2, 2022

zbook said:
Looks good.

yeh, it's running smoothly, thanks for your help, zbook.

zbook · Sep 2, 2022

You're welcome.

Glad to help.

Consider making free backup images and saving the images to another disk drive or the cloud.

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

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