Solved Cannot install recent Windows updates. eg. "2024-04 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5036980)"


cuffy

cuffy

New member
Local time
7:54 PM
Posts
3
OS
windows 11
Hello, asking for assistance please,

Since performing the update last year from Windows 10 to 11 everything was performing perfect. However, Since February I cannot seem to install this pending update as it constant reads 'Install error - 0x80070002'.
Could it be due to bad OS files? Maybe because my OS was initially Windows 10 and further updates will no longer work on 11?

Below are my OS specs.

Screenshot 2024-04-25 090609.png

Screenshot 2024-04-25 090620.png


Below is the update that I cannot install.
Screenshot 2024-04-25 090636.png

I have performed the following:
1. Deleted folder: '$WinREAgent'

2. Ran following scripts:
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
rmdir %systemroot%\SoftwareDistribution /S /Q
rmdir %systemroot%\system32\catroot2 /S /Q
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc
sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
chkdsk /f

Is there anything else I could please try with your assistance?
Thank you!
 
Windows Build/Version
Version 22H2/22621.3155

Attachments

  • Screenshot 2024-04-25 090636.png
    Screenshot 2024-04-25 090636.png
    11.2 KB · Views: 3

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
Hello @cuffy and welcome to ElevenForum. :-)


Just had someone with the same problem earlier today.



Whenever Windows is acting weird... run these commands...

Open a command prompt as Admin, and run... sfc /scannow <----- System File Checker

IF... SFC finds any errors (fixed or not fixed), run this command next... Dism /Online /Cleanup-Image /RestoreHealth



If you still can't get the update to work, see this other topic.
The posts start here...

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

UPDATE 5/14: https://www.elevenforum.com/t/kb5037771-windows-11-cumulative-update-build-22621-3593-22h2-and-22631-3593-23h2.25147/ Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows...
www.elevenforum.com www.elevenforum.com
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3775 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
cuffy said:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
chkdsk /f
Click to expand...

You’ve tried all this, I’d consider trying to reset Windows Update? Download the Bat file and give it a whirl.

www.elevenforum.com

Reset Windows Update in Windows 11

This tutorial will show you how to completely reset Windows Update components and policies to default in Windows 10 and Windows 11. Windows Update keeps Windows 11 updated by automatically downloading and installing the latest updates, drivers, and hotfixes released by Microsoft. Sometimes you...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Out of curiosity, why have you not upgraded to 23h2. Support of 22h2 is ending 10/8/24
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Ghot said:
Hello @cuffy and welcome to ElevenForum. :-)


Just had someone with the same problem earlier today.



Whenever Windows is acting weird... run these commands...

Open a command prompt as Admin, and run... sfc /scannow <----- System File Checker

IF... SFC finds any errors (fixed or not fixed), run this command next... Dism /Online /Cleanup-Image /RestoreHealth



If you still can't get the update to work, see this other topic.
The posts start here...

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

UPDATE 5/14: https://www.elevenforum.com/t/kb5037771-windows-11-cumulative-update-build-22621-3593-22h2-and-22631-3593-23h2.25147/ Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows...
www.elevenforum.com www.elevenforum.com
Click to expand...
Thank you for helping me.

The tutorial "Repair Install Windows 11 with an In-place Upgrade" worked.
However, I had to download the Windows 11 ISO file and use that not the USB type setup as this had 'Keep personal files and apps' greyed out.

Thanks again!

My current build after successfully installing the recent update.
Screenshot 2024-04-25 170852.png
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
cuffy said:
The tutorial "Repair Install Windows 11 with an In-place Upgrade" worked.
Click to expand...


Good job. :-)

Now that things are working properly.... you should make a full backup, so if there are any future problems you will be able to just restore the backup.





Here's some other things that may help...


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Quickie Eleven Forum Setup Guide for new Members

Quickie Interface tour... Quickie set up... At the top right, click on your name, then choose "Preferences". Then go through everything on the left side. Quickie navigation... Click Forums and choose a subforum, OR... Click Forums, then New Posts or What's New Ranks, Trophies...
www.elevenforum.com www.elevenforum.com

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Macrium Reflect, AOMEI Backupper and Hasleo Backup Suite - GUIDES

How to use backup software... 1. When everything is working perfectly... make a full Windows backup. 2. Then, if something breaks... restore from the latest backup. 3. Then... try "whatever you were doing" a different way. If it still breaks Windows, then... go to step #2. 4. Repeat...
www.elevenforum.com www.elevenforum.com

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Windows 11 Tweaks - Leader Board.

These are tweaks I've seen asked for... many times. They are collected here for easy access. All of these and more can be found in the Eleven Forum Tutorials section. Make sure to read the "notes" in the various tutorials. At the bottom of the first post in all the "tutorials", there are...
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KB5027397 Enablement Package for Windows 11 version 23H2 Feature Update

UPDATE 7/18: https://www.elevenforum.com/t/windows-11-2023-update-version-23h2-is-now-broadly-available-to-all.26877/#post-481661 Microsoft Support: Summary Windows 11, versions 22H2 and 23H2 share a common core operating system with an identical set of system files. Therefore, the new features...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3775 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
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